Attention – Office closed on the following days:
Wednesday, December 24 after 12 p.m. to Friday, December 26
as well as Wednesday, December 31 after 12 p.m., and Thursday, January 1, 2026
Our phone lines will also be closed. Complaints can still be filed using our online complaint form or via email at [email protected].
A young person in a treatment group home called us, saying she felt like she had no one to talk to.
Issues: Children’s aid society; Group home; Rights (Fairness)
A young person in a treatment group home called us, saying she felt like she had no one to talk to. We determined that she was connected to a children's aid society and a children's mental health agency, but she wasn't aware of either and had never met with anyone from either. Workers from both committed to reaching out to her.
Learn more about the Children and Youth Unit which answers questions and takes complaints about child protection services.
