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Respectfully reviewed

A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work. He told us that he felt that his Métis status was being ignored by WSIB …
A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work.
/en/our-work/case-stories/respectfully-reviewed

Trade trouble

An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician. He told us it wasn’t clear what documentation he had to submit to …
An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician.
/en/our-work/case-stories/trade-trouble

Translation error

A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays. She said many of the documents in the case were in French and …
A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays.
/en/our-work/case-stories/translation-error

Work permit woes

A student from abroad whose attendance at an Ontario university was dependent on his father’s federal work permit needed our help when the extension of his father’s permit was delayed. If his parent could not produce a current work permit, the university would charge him the tuition fee of an …
A student from abroad whose attendance at an Ontario university was dependent on his father’s federal work permit needed our help when the extension of his father’s permit was delayed.
/en/our-work/case-stories/work-permit-woes

Resolved with gratitude

A woman came to us after trying for nine months to get an error corrected on her mother’s death certificate. Her mother’s birthplace was incorrect on the document, and this was causing issues in managing her estate. Result: We raised the issue with officials at the Registrar General, who agreed to …
A woman came to us after trying for nine months to get an error corrected on her mother’s death certificate.
/en/our-work/case-stories/resolved-gratitude

Transcript tribulations

A man hoping to return to university needed a college transcript for courses he had taken several decades ago. He had been trying for more than two months to get a copy of his transcript, even though the college’s typical turnaround time for such requests was 7-10 days. Result: We raised his case …
A man hoping to return to university needed a college transcript for courses he had taken several decades ago.
/en/our-work/case-stories/transcript-tribulations

Credit carryover

A student came to us for help after trying for months to get her out-of-province post-secondary credits recognized by her Ontario college of applied arts and technology. Result: After we intervened, the college agreed to review the coursework and confirmed with the student that her out-of-province …
A student came to us for help after trying for months to get her out-of-province post-secondary credits recognized by her Ontario college of applied arts and technology.
/en/our-work/case-stories/credit-carryover

Payment found

After four years of trying to change her legal last name, including a trip to India to get an affidavit verifying her name change from a previous marriage, a woman came to us for help. Result: We discovered the woman’s file was stalled because her payment to the Registrar General for the name …
After four years of trying to change her legal last name, including a trip to India to get an affidavit verifying her name change from a previous marriage, a woman came to us for help.
/en/our-work/case-stories/payment-found

Certified win

A man with a winning lottery ticket came to us for help after the Ontario Lottery and Gaming Corporation refused to release the six-figure prize to him because the only identification he had was an old and damaged birth certificate. He told us he had tried for months to get a new one, but the …
A man with a winning lottery ticket came to us for help after the Ontario Lottery and Gaming Corporation refused to release the six-figure prize to him because the only identification he had was an old and damaged birth certificate.
/en/our-work/case-stories/certified-win

First Nations birth certificates

We helped a First Nations community experiencing administrative barriers to obtaining birth certificates, which are generally required for people to access government services and programs. We were told that these barriers included an online registration process that was sometimes difficult to …
We helped a First Nations community experiencing administrative barriers to obtaining birth certificates, which are generally required for people to access government services and programs.
/en/our-work/case-stories/first-nations-birth-certificates

Married name mishap

A bride whose name was misspelled on her marriage certificate sought our help after waiting in vain for ServiceOntario to send her a form to request a correction. We discovered that the original handwritten marriage certificate had the correct spelling, but her name had been incorrectly typed into …
A bride whose name was misspelled on her marriage certificate sought our help after waiting in vain for ServiceOntario to send her a form to request a correction.
/en/our-work/case-stories/married-name-mishap

At long last

We heard from a man who was waiting for a new long-form birth certificate for his son. He had been told to send the Registrar General some information that was missing from his initial application, but after he did so, he got no confirmation that it arrived. When we checked with Registrar General …
We heard from a man who was waiting for a new long-form birth certificate for his son.
/en/our-work/case-stories/long-last

Writing wrongs

A man came to us for help when a problem with his birth certificate prevented him from applying for federal employment insurance (EI). He was told there were inconsistencies with his parents’ names on his documents – but he couldn’t get further details from ServiceOntario. RESULT: Our inquiries …
A man came to us for help when a problem with his birth certificate prevented him from applying for federal employment insurance (EI).
/en/our-work/case-stories/writing-wrongs

Stress reducer

A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off. Although this decision was eventually reversed and his benefits were reinstated through the WSIB, he was diagnosed in the meantime with severe depression. He told our Office he was having difficulty …
A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off.
/en/our-work/case-stories/stress-reducer

Bridging the gap

A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development. He said the Ministry refused to recognize his training because there was a 14-year gap between his completion of the first and second …
A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development.
/en/our-work/case-stories/bridging-gap

Proof of skills

A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year. He told our Office he received conflicting information about the reasons for the delay. RESULT: After we raised the case with Skilled Trades Ontario …
A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year.
/en/our-work/case-stories/proof-skills

Helpful information

An international student at a college of applied arts and technology requested a tuition refund when he decided to leave his program and return home to India. The college told him he had missed its deadline to withdraw and receive a refund. He asked our Office for help, saying the financial …
An international student at a college of applied arts and technology requested a tuition refund when he decided to leave his program and return home to India.
/en/our-work/case-stories/helpful-information

Fair trade

A student sought our help after his college told him he would have to retake a trade course he had already effectively completed, which would delay his graduation and the full-time employment he had arranged. His college had given him under 48 hours to accept an opportunity to complete additional …
A student sought our help after his college told him he would have to retake a trade course he had already effectively completed, which would delay his graduation and the full-time employment he had arranged.
/en/our-work/case-stories/fair-trade

Course correction

A group of 50 students at a university reached out to our Office for help after they all failed the same course. The students, most of whom were international students, raised concerns about the instruction, grades and feedback they received from the university, and the financial consequences of …
A group of 50 students at a university reached out to our Office for help after they all failed the same course.
/en/our-work/case-stories/course-correction

Dues blues

A Francophone man in Quebec had been told he still owed dues for his trade licence, dating back to when he lived in Ontario a decade ago. He couldn’t understand what was owing, or why, and he had trouble getting information in French. We intervened on two fronts: We connected with supervisors at …
A Francophone man in Quebec had been told he still owed dues for his trade licence, dating back to when he lived in Ontario a decade ago.
/en/our-work/case-stories/dues-blues