A woman who moved to Ontario from Alberta for work sought our help after her application for OHIP coverage was rejected due to inadequate proof that she resided in Ontario. Over the course of a year, all of the documents she provided to ServiceOntario to show she lived in the province were …
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A woman who moved to Ontario from Alberta for work sought our help after her application for OHIP coverage was rejected due to inadequate proof that she resided in Ontario.
The long and short of it
A mother of two boys complained to our Office when she had trouble changing her children’s names on their birth certificates, documents they needed soon to make a trip to Disneyland in the U.S. She said miscommunication by ServiceOntario staff about how she should go about amending the boys’ long …
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A mother of two boys complained to our Office when she had trouble changing her children’s names on their birth certificates, documents they needed soon to make a trip to Disneyland in the U.S.
Born free
An almost-retired man who wanted to get a passport to travel sought our help after three frustrating years of trying to obtain a birth certificate from the Office of the Registrar General. He complained he could not provide proof of his birth. He believed he had been born at home, as there were no …
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An almost-retired man who wanted to get a passport to travel sought our help after three frustrating years of trying to obtain a birth certificate from the Office of the Registrar General.
Registrar General delays: Faster Service Guaranteed
The Special Ombudsman Response Team's probe of complaints of delays in processing of registrations of births, deaths marriages and name changes found improvements since the previous Ombudsman’s investigation in 2004. In 2007, the government announced guaranteed 15-day service for post-1991 events. …
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The Special Ombudsman Response Team's probe of complaints of delays in processing of registrations of births, deaths marriages and name changes found an improvements since the previous Ombudsman’s investigation in 2004.
Deadline Driven
A driver who suffered what he believed to be a seizure in April 2013 was diagnosed by a neurologist and, as required by the Ministry of Transportation, had his licence suspended pending a medical review. On October 28, 2013, his doctor faxed documentation to the Ministry to prove that he had been …
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A driver who suffered what he believed to be a seizure in April 2013 was diagnosed by a neurologist and, as required by the Ministry of Transportation, had his licence suspended pending a medical review. On October 28, 2013, his doctor faxed documentation to the Ministry to prove that he had been seizure-free for six months, and thus eligible to have his licence reinstated.
Your call is important
A 65-year-old man had his driver’s licence suspended in May 2014 after hospital staff reported to the Ministry of Transportation that he had suffered a fall that knocked him unconscious. After this incident, the man provided the Ministry with letters from three different doctors confirming he was …
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A 65-year-old man had his driver’s licence suspended in May 2014 after hospital staff reported to the Ministry of Transportation that he had suffered a fall that knocked him unconscious. After this incident, the man provided the Ministry with letters from three different doctors confirming he was in good health, but two months later, his licence was still suspended.
A matter of time
After signing up for “Back on Track,” a remedial program for people convicted of impaired driving, a man phoned the program to book a one-hour assessment interview. He was given the choice of several time slots. He arrived at 3:30 on the appointed day, believing he was half an hour early for the 4 …
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After signing up for “Back on Track,” a remedial program for people convicted of impaired driving, a man phoned the program to book a one-hour assessment interview. He was given the choice of several time slots. He arrived at 3:30 on the appointed day, believing he was half an hour early for the 4 p.m. slot. Instead, he was told the interview had actually been booked for 3 p.m.
Misplaced identity
A new driver complained to our Office after waiting six months for his permanent driver’s licence. He had passed the written test and turned over his Ontario-issued government photo ID to ServiceOntario, expecting a replacement card in the mail, but he never received it. When his mother followed up …
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A new driver complained to our Office after waiting six months for his permanent driver’s licence. He had passed the written test and turned over his Ontario-issued government photo ID to ServiceOntario, expecting a replacement card in the mail, but he never received it.
Burden of proof
A woman turned to the Ombudsman for help when she had trouble renewing her Ontario Health Insurance Plan coverage. She had been living with friends and was struggling to provide proof that she was an Ontario resident so she could renew her OHIP card before it expired on September 30. She tried to …
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A woman turned to the Ombudsman for help when she had trouble renewing her Ontario Health Insurance Plan coverage. She had been living with friends and was struggling to provide proof that she was an Ontario resident so she could renew her OHIP card before it expired on September 30.
Special(ist) case
A transgender man complained to our Office because he was having difficulty obtaining an updated birth certificate from the Registrar General. Individuals can change the gender designation on their birth certificate if they submit certain documentation, including a letter from a physician. The man …
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A transgender man complained to our Office because he was having difficulty obtaining an updated birth certificate from the Registrar General.
New identity
After living on the streets for many years, a man sought our help in obtaining valid identification so he could apply for full-time work. His application for a new birth certificate was denied because he had provided incorrect information about his mother. Our staff explored other options for the …
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After living on the streets for many years, a man sought our help in obtaining valid identification so he could apply for full-time work.
Guard let down
A man who needed to renew his Ontario Security Guard licence for work contacted our Office for help in speeding up the process with the Ministry of Community Safety and Correctional Services. He had been waiting for three months and his existing licence had expired, which threatened to affect his …
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A man who needed to renew his Ontario Security Guard licence for work contacted our Office for help in speeding up the process with the Ministry of Community Safety and Correctional Services.
Name changer
In 2001, after years of using his stepfather’s surname, a man decided to revert to his original birth surname. He was issued a short-form Ontario birth certificate reflecting the change. But 12 years later, when he requested a long-form version, it still showed the stepfather’s surname – and …
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In 2001, after years of using his stepfather’s surname, a man decided to revert to his original birth surname. He was issued a short-form Ontario birth certificate reflecting the change.
Identity issue
A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario. She had presented her expired Canadian passport as documentation to obtain the new card, but was told it wasn’t acceptable. We …
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A woman who had surrendered her driver’s licence for medical reasons complained to us that she was having trouble obtaining a photo identification card from ServiceOntario.
