Identity crisis
An elderly woman needed our help with obtaining new identification after she lost her OHIP card, her primary photo ID.
ATTENTION – OFFICE CLOSED – TUESDAY, SEPTEMBER 30: To observe National Day for Truth and Reconciliation, a day of commemoration and reflection, the Office will be closed on Tuesday, September 30. Our phone lines will also be closed. Our services will resume on Wednesday, October 1st at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.
An elderly woman needed our help with obtaining new identification after she lost her OHIP card, her primary photo ID.
An elderly woman needed our help with obtaining new identification after she lost her OHIP card, her primary photo ID. She explained that because she was born at home and her birth was never registered, she did not have a birth certificate; nor did she have any immunization records, as her parents did not vaccinate her as a child. Our staff facilitated the delivery to ServiceOntario of non-standard identification documents, including Old Age Security documents and census data. A review by OHIP’s Eligibility Review Committee deemed these acceptable proof to renew her health card.