Selected Cases

The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act. He also investigates complaints about closed municipal meetings under the Municipal Act. Use the filters to find the reports and case studies you are looking for.

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June 27, 2017

27 June, 2017

Looking for answers

A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course.

Topics include:Les sujets incluent:

June 27, 2017

27 June, 2017

To be fair

A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed.

Topics include:Les sujets incluent:

November 8, 2016

8 November, 2016

Distance discount

A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees.

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November 8, 2016

8 November, 2016

Admit one

A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university.

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November 8, 2016

8 November, 2016

Fail safe

A student complained that he had failed a course due to false information provided to his professor by a teaching assistant.

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November 8, 2016

8 November, 2016

Second chance

A PhD student who was given no opportunity to repeat his final exam when he failed on his first try after 16 months of course work complained to our Office that he had hit a dead end in the university’s appeal process.

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July 29, 2016

29 July, 2016

A processing predicament

A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a wait list.

Topics include:Les sujets incluent:

June 30, 2016

30 June, 2016

Practical information

A university student contacted us about a failed practicum course.

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April 29, 2016

29 April, 2016

A learning experience

A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so.

Topics include:Les sujets incluent:

February 29, 2016

29 February, 2016

To pay or not to pay

A distance education student contacted us to complain he was asked to pay fees for various services only available on campus, such as printing and student lifestyle fees.

Topics include:Les sujets incluent: