Lost translation

After losing an item on a GO Transit bus, a Francophone woman went to GO Transit’s website, only to discover that the lost item report form was in English only. She told us she reached out to us after she tried unsuccessfully to receive help in French from Metrolinx, which operates GO Transit.

Result: We raised the case with Metrolinx officials, who committed to updating all French and English forms on its website, as well as redesigning the “Lost and Found” area to improve the overall experience, accessibility and compliance with the French Language Services Act. While this work is ongoing, Metrolinx has implemented a temporary solution where a French-speaking officer is available by phone to complete and submit the form on behalf of Francophones.

We continue to monitor Metrolinx’s progress in redesigning its website to ensure compliance with the FLSA.