2018

June 26, 2018

26 June, 2018

Identity crisis

An elderly woman needed our help with obtaining new identification after she lost her OHIP card, her primary photo ID.

June 26, 2018

26 June, 2018

Family re-covered

We helped a father renew his daughter’s OHIP card after she had gone three years without a valid one and her application had been rejected.

June 26, 2018

26 June, 2018

It’s where you live

A woman who moved to Ontario from Alberta for work sought our help after her application for OHIP coverage was rejected due to inadequate proof that she resided in Ontario.

June 26, 2018

26 June, 2018

The long and short of it

A mother of two boys complained to our Office when she had trouble changing her children’s names on their birth certificates, documents they needed soon to make a trip to Disneyland in the U.S.

June 26, 2018

26 June, 2018

Born free

An almost-retired man who wanted to get a passport to travel sought our help after three frustrating years of trying to obtain a birth certificate from the Office of the Registrar General.

June 26, 2018

26 June, 2018

Month to month

A man sought our help with his local hydro company, which was sending him late notices and charging him interest on his quarterly water heater rental bill.

June 26, 2018

26 June, 2018

Connection made

A woman was trying without success to have hydro reconnected at a rental property and was concerned about a delay and lack of communication from the local hydro company.

June 26, 2018

26 June, 2018

Builder beware

A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home.

June 26, 2018

26 June, 2018

Thanks a lot

A man who built an apartment building on a vacant lot in 2012 sought our help with MPAC regarding the adjusted assessment value of his property.

June 26, 2018

26 June, 2018

Cost of living

After waiting many months for a response from Ministry officials about his experience, a man who had to relocate from Northern Ontario to Toronto for a lung transplant finally had his voice heard through our Office.

June 26, 2018

26 June, 2018

Split difference

A divorced recipient of Trillium Drug Plan coverage complained to us that his access to the benefit was affected because his ex-wife would not provide a letter stating that he was no longer covered by her private insurance.

June 26, 2018

26 June, 2018

It’s in the (e)mail

A woman contacted our Office after learning her OHIP coverage had been suspended while she was studying outside of Ontario, despite the fact that she had emailed her renewal documents to OHIP several times.

June 26, 2018

26 June, 2018

Hits the spot

When a woman hit a pothole on a county road that damaged her vehicle, she tried to seek reimbursement.

June 26, 2018

26 June, 2018

Change of address

An inmate who tried repeatedly to get information from the Ministry of Transportation about his driving record and other issues complained that he could not get information from officials during the 20 minutes of phone time he was allowed.

June 26, 2018

26 June, 2018

Have licence, will travel

A woman seeking to renew her driver’s licence was given a temporary one, valid for three months, and told her new licence would be mailed in 6-8 weeks.

June 26, 2018

26 June, 2018

Bugs in the system

An elderly woman contacted us after she was unable to get provincial officials to respond to her about a blocked highway culvert near her home that had become a mosquito breeding ground.

June 26, 2018

26 June, 2018

On the road again

An Ontario man who had temporarily moved to B.C. was told upon his return that his motorcycle licence had been cancelled and he would have to go through the testing process again.

June 26, 2018

26 June, 2018

Just missed the mark

A mother of three who was enrolled in a combined college and university nursing program was not allowed to progress to the university portion of the program because her grade in a college course was 1.5% below the required threshold.

June 26, 2018

26 June, 2018

Right to appeal

A university student contacted our Office with several concerns, including a stalled academic appeal, the conduct of one of his professors, administrative fees, and the university’s unwillingness to release his official transcript.

June 26, 2018

26 June, 2018

Searching for answers

A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice.

June 26, 2018

26 June, 2018

To fee or not to fee

Our staff helped two parents whose local school board wanted to charge them more than $6,000 in tuition for their son because his legal guardian lived outside of Ontario – even though the boy did not live with the guardian.

June 26, 2018

26 June, 2018

Bus fuss

A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home.

June 26, 2018

26 June, 2018

Up to code

A man contacted us after getting no response to a complaint about his local Chief Building Official.

June 26, 2018

26 June, 2018

Making it clear

A woman renting a basement apartment sought our help after a municipal construction crew broke a water pipe near her unit, flooding her apartment and damaging her belongings.

June 26, 2018

26 June, 2018

Faster lane

We helped a man who waited more than a year to hear back from his municipality about purchasing a portion of the laneway behind his house.

June 26, 2018

26 June, 2018

Code found

A mall developer told us that local councillors were interfering with the development of her project, but she believed the municipality did not have a code of conduct or integrity commissioner.

June 26, 2018

26 June, 2018

Double trouble

A mother and adult daughter, both ODSP recipients who live together, complained to us about a mixup after the daughter successfully applied for ODSP for herself from a different office than the one where her mother was a client.

June 26, 2018

26 June, 2018

Mailbox full

A man whose shelter allowance was terminated by the ODSP without notice complained to us after his case worker did not respond to several email messages.

June 26, 2018

26 June, 2018

Brother’s keeper

We helped sort out a case of mistaken identity between the FRO and a man who could not insure his house because a writ was registered in his name for unpaid support obligations – even though it was his brother who actually owed support arrears.

June 26, 2018

26 June, 2018

Cold case

A man contacted our office after the FRO issued an order to garnish his Old Age Security payments and his federal pension, according to a court order from 1982.

June 26, 2018

26 June, 2018

Sharing the wealth

A woman who was owed more than $17,000 in spousal and child support came to our Office for help in liaising with FRO officials.

June 26, 2018

26 June, 2018

Clearer definition

An ODSP recipient complained to us about the Social Justice Tribunal of Ontario’s decision on her eligibility for the ODSP’s Work-Related Benefit.

June 26, 2018

26 June, 2018

Lost and found

We referred a man to the right internal complaint mechanism at the Office of the Children’s Lawyer so he could voice concerns about delays in receiving documents and in setting his court date, all of which resulted in added legal costs for him.

June 26, 2018

26 June, 2018

Weekend schedule

A man serving weekend time in jail who required anxiety medication three times a day sought our help because the correctional facility would not give him his medication on Saturday mornings when he arrived, or on Sunday evenings before he left.

June 26, 2018

26 June, 2018

About time

We helped a woman from Manitoba who had struggled for six months to get Legal Aid Ontario to recognize her approval for legal aid in a custody case in Ontario.

June 26, 2018

26 June, 2018

Welcome assist

A woman who broke her collarbone before she was sent to jail complained to us that she had been waiting for eight days for a sling for her arm.