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ATTENTION – OFFICE CLOSED – MONDAY, OCTOBER 13: The Office of the Ombudsman of Ontario will be closed on Monday, October 13. Our phone lines will also be closed. Our services will resume on Tuesday, October 14 at 9 a.m. Complaints can still be filed using our online complaint form or via email at info@ombudsman.on.ca.

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Displaying 181 - 200 of 5039

Submission to the Ministry of Education regarding integrity commissioners and meeting procedures for school board trustees

Submission to the Ministry of Education regarding integrity commissioners and meeting procedures for school board trustees Paul Dubé Ombudsman of Ontario April 2024 Overview The Ministry of Education has requested comments on three regulatory proposals related to school board governance and …
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The Ministry of Education has requested comments on three regulatory proposals related to school board governance and accountability.
/en/our-work/submissions-government/submission-ministry-education-regarding-integrity-commissioners-and-meeting-procedures-school-board

Town of Amherstburg - April 29, 2024

Ombudsman Report Investigation into meetings held by council for the Town of Amherstburg in 2022 and 2023 and a gathering of the Town’s Accessibility Advisory Committee in 2022 Paul Dubé Ombudsman of Ontario April 2024 Complaint 1 My Office received a complaint regarding meetings held by council …
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The Ombudsman received a complaint regarding several meetings held by council for the Town of Amherstburg in 2022 and 2023. The complaint alleged that council contravened the open meeting rules in the Municipal Act, 2001 by failing to provide sufficient information about the topics of discussion in resolutions to proceed into closed session on August 8, 2022, February 13, 2023, and March 27, 2023. The complaint also alleged that council held meetings on November 29 and 30, 2022, which were not livestreamed and were not open to the public, and that council failed to provide public notice of its February 14, 2023 training session. The Ombudsman found that council contravened the Municipal Act, 2001 by failing to provide sufficient information about some of the topics of discussion in its resolutions to proceed into closed session. However, the Ombudsman found that the Town did not contravene the Municipal Act, 2001 on November 29 and 30, 2022, as he determined that the public could have attended the meetings in person, although he was unable to determine whether they were livestreamed. Likewise, council did not contravene the open meeting rules regarding notice of the February 14, 2023 meeting, as its training session did not come within the definition of meeting, and was therefore not subject to the open meeting rules. The complaint also alleged that a gathering of members of the Town’s Accessibility Advisory Committee at a transit facility, where committee members were shown a demonstration of an accessible bus, in September 2022 was a meeting that was subject to the open meeting rules. The Ombudsman found that the Town did not contravene the Municipal Act, 2001 on September 8, 2022, as the gathering at the transit facility did not materially advance the committee’s business or decision-making, and was not a meeting subject to the open meeting rules.
/en/our-work/municipal-meetings/town-amherstburg-april-29-2024

Submission to the Ministry regarding searches of staff, visitors and young persons at youth justice facilities

Submission to the Ministry of Children, Community and Social Services regarding searches of staff, visitors and young persons at youth justice facilities Paul Dubé Ombudsman of Ontario March 2024 Overview The Ministry of Children, Community and Social Services has requested input on proposed …
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The Ministry of Children, Community and Social Services has requested input on proposed regulatory amendments to Ontario Regulation 155/18 under the Child, Youth and Family Services Act, 2017, which would outline additional provisions for searches of staff, visitors and young persons on the premises of youth justice facilities.
/en/our-work/submissions-government/submission-ministry-regarding-searches-staff-visitors-and-young-persons-youth-justice-facilities

Township of Springwater - May 31, 2024

Ombudsman Report Investigation into complaints about a special meeting held by council for the Township of Springwater on May 3, 2023 Paul Dubé Ombudsman of Ontario May 2024 Complaints 1 My Office received complaints that council for the Township of Springwater (the “Township”) held a special …
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The Ombudsman received complaints regarding a special meeting held by council for the Township of Springwater on May 3, 2023. The complaints collectively alleged that council’s discussions in closed session did not fit within the closed meeting exceptions in the Municipal Act, 2001. The Ombudsman found that that discussions regarding a rainbow crosswalk project and an employment matter related to the local public library fit within the exception for personal matters about an identifiable individual. While a discussion about the completed hiring process for a specific position did not fit within the cited exception for labour relations and employee negotiations, a portion of that discussion came within the personal matters exception, and the remainder of that discussion could not be parsed. Accordingly, the Ombudsman found that council did not contravene the Municipal Act, 2001 at its special meeting on May 3, 2023.
/en/our-work/municipal-meetings/township-springwater-may-31-2024

Municipality of Whitestone - September 3, 2024

Ombudsman Report Investigation into complaints about meetings held by the Municipality of Whitestone on December 21, 2022, and January 5, March 6, 13, 21, and April 4, 13, 2023 Paul Dubé Ombudsman of Ontario September 2024 Complaint 1 My Office received complaints that council for the Municipality …
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The Ombudsman received complaints that meetings held by council for the Municipality of Whitestone did not adhere to the open meeting rules. The Ombudsman also received a complaint about a meeting held by the Municipality’s Wah Wash Kesh Landings Task Force and its open meeting practices.
/en/our-work/municipal-meetings/municipality-whitestone-september-3-2024

Township of Lanark Highlands - May 21, 2024

The Ombudsman reviewed a complaint about meetings held by council for the Township of Lanark Highlands. The complaint raised concerns that council for the Township may have discussed the Glenayr Kitten Mill in closed session, and that these discussions did not fit within the closed meeting …
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The Ombudsman reviewed a complaint about meetings held by council for the Township of Lanark Highlands.
/en/our-work/municipal-meetings/township-lanark-highlands-may-21-2024

Submission to the Ministry of Northern Development regarding the proposed modernization of the Northern Services Boards Act

Submission to the Ministry of Northern Development regarding the proposed modernization of the Northern Services Boards Act Paul Dubé Ombudsman of Ontario March 2024 Overview The Ministry of Northern Development has recently sought feedback on potential changes to the Northern Services Boards Act. …
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The Ministry of Northern Development has recently sought feedback on potential changes to the Northern Services Boards Act.
/en/our-work/submissions-government/submission-ministry-northern-development-regarding-proposed-modernization-northern-services-boards

City of Kawartha Lakes - February 13, 2024

The Ombudsman reviewed a complaint that the City of Kawartha Lakes’ Short Term Rental Licensing Program Task Force may have held illegal meetings between April and June 2023, during the development of a by-law to licence, regulate, and govern short-term rental accommodation. The Ombudsman found …
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The Ombudsman reviewed a complaint that the City of Kawartha Lakes’ Short Term Rental Licensing Program Task Force may have held illegal meetings between April and June 2023, during the development of a by-law to licence, regulate, and govern short-term rental accommodation.
/en/our-work/municipal-meetings/city-kawartha-lakes-february-13-2024

Municipality of Calvin - April 2, 2024

Ombudsman Report Investigation into meetings held by the Municipality of Calvin’s Ad Hoc Code of Conduct Working Group and Ad Hoc Municipal Planning Working Group Paul Dubé Ombudsman of Ontario April 2024 Complaint 1 My Office received a complaint about meetings held by the Municipality of Calvin’s …
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The Ombudsman received a complaint about meetings held by the Municipality of Calvin’s Ad Hoc Code of Conduct Working Group and Ad Hoc Municipal Planning Working Group. The complaint alleged that these two bodies were committees of council, and that they did not provide the public with notice of their meetings, publish meeting agendas, or have someone clerk or record minutes of their meetings, contrary to the Municipal Act, 2001 and the Municipality’s procedural by-law. The complaint also raised procedural concerns that these bodies were not properly established by resolution or by-law. The Ombudsman found that the Ad Hoc Code of Conduct Working Group and Ad Hoc Municipal Planning Working Group were established through council resolution and were committees of council. The Municipality contravened both the Municipal Act, 2001 and its procedural by-law in not providing notice of these groups’ meetings and in not having someone clerk or record minutes of their meetings. However, the Municipality did not violate either the Act or the Municipality’s procedural by-law by not providing members of the public with these groups’ meeting agendas.
/en/our-work/municipal-meetings/municipality-calvin-april-2-2024

Telephone tag

A Francophone in Eastern Ontario reached out to tell us about her experience as a witness to a situation while camping. She had wanted the police to intervene because it appeared as if a few individuals were harassing some senior citizens, so she contacted the local OPP detachment and 911. She told …
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A Francophone in Eastern Ontario reached out to tell us about her experience as a witness to a situation while camping.
/en/our-work/case-stories/telephone-tag

Understanding the bill

A Francophone woman who was in a car crash in the Ottawa region received a bill from the Ministry of Transportation’s Highway Incident Claims Unit. She called and asked to speak to a bilingual employee, but was unable to receive services in French. In response to our inquiry, the Unit told us that …
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A Francophone woman who was in a car crash in the Ottawa region received a bill from the Ministry of Transportation’s Highway Incident Claims Unit.
/en/our-work/case-stories/understanding-bill

Continuity at work

While at work, a Francophone man noticed that the Ontario Labour Relations Board (OLRB) had published a notice on its website in English only about a proceeding. The OLRB confirmed to us that the missing French notice was an error. They said there had been a delay in posting the French version, as …
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While at work, a Francophone man noticed that the Ontario Labour Relations Board (OLRB) had published a notice on its website in English only about a proceeding.
/en/our-work/case-stories/continuity-work

A true active offer

A man went to a ServiceOntario branch in central west Toronto to get an accent added to his first name on his health card. He asked for service in French, but the branch told him that no bilingual agents were available at the moment. He also noticed that several posters were in English only. The …
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A man went to a ServiceOntario branch in central west Toronto to get an accent added to his first name on his health card.
/en/our-work/case-stories/true-active-offer

Unavailable in French

A Francophone woman received a construction notice in English only from Metrolinx, which had been mailed to tenants of a residential building in Toronto. Under the English text it said “ disponible en français ” (“available in French”). The notice was about trees in the woman’s neighbourhood that …
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A Francophone woman received a construction notice in English only from Metrolinx, which had been mailed to tenants of a residential building in Toronto.
/en/our-work/case-stories/unavailable-french

Understanding the assessment

A Francophone man required services from the Workplace Safety and Insurance Board (WSIB) after he was injured at work. He needed a full medical examination (physical and psychological). The WSIB referred him to an English-only medical clinic and said he could use interpreters for his examination. …
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A Francophone man required services from the Workplace Safety and Insurance Board (WSIB) after he was injured at work.
/en/our-work/case-stories/understanding-assessment

Double encryption

A blind Francophone man complained to us after a designated community health centre in Northern Ontario sent him confidential, encrypted documents regarding his health in English only. Since he couldn’t open these documents by himself, he had to ask someone else for help, disclosing his personal …
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A blind Francophone man complained to us after a designated community health centre in Northern Ontario sent him confidential, encrypted documents regarding his health in English only.
/en/our-work/case-stories/double-encryption

When in doubt, ask

A Francophone told us about her partner’s experience after undergoing heart surgery in a partially designated hospital. Her partner received follow-up calls in English from the surgeon, nurses and physical therapist, even though he had asked to receive care in French. We raised these issues with …
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A Francophone told us about her partner’s experience after undergoing heart surgery in a partially designated hospital.
/en/our-work/case-stories/when-doubt-ask

How did we do?

A patient at a designated hospital in Northern Ontario told us that on one of her many visits to the hospital, she had noticed multiple unilingual English posters, including one that said “Tell us how we’ve done,” as well as posters in French with errors, including one that misspelled “défense de …
Body
A patient at a designated hospital in Northern Ontario told us that on one of her many visits to the hospital, she had noticed multiple unilingual English posters, including one that said “Tell us how we’ve done,” as well as posters in French with errors, including one that misspelled “défense de vapoter” (vaping prohibited).
/en/our-work/case-stories/how-did-we-do

Patient understanding

A woman in Northern Ontario went to the emergency room of a designated hospital and was greeted by an employee who asked her COVID-19 screening questions in English only. Then, at intake, she could not access services in French. She told us that when she asked a nurse if he spoke French, it “really …
Body
A woman in Northern Ontario went to the emergency room of a designated hospital and was greeted by an employee who asked her COVID-19 screening questions in English only.
/en/our-work/case-stories/patient-understanding

The portal is open

The doctor of a Francophone woman who needed surgery was of the opinion that it would be too risky for her to drive. He sent her file to the Ministry of Transportation’s Driver Medical Review Office to ask them to suspend her driver’s licence. The woman got a letter with a personal identification …
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The doctor of a Francophone woman who needed surgery was of the opinion that it would be too risky for her to drive.
/en/our-work/case-stories/portal-open

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

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10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

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