Patient understanding
A woman in Northern Ontario went to the emergency room of a designated hospital and was greeted by an employee who asked her COVID-19 screening questions in English only.
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A woman in Northern Ontario went to the emergency room of a designated hospital and was greeted by an employee who asked her COVID-19 screening questions in English only.
A woman in Northern Ontario went to the emergency room of a designated hospital and was greeted by an employee who asked her COVID-19 screening questions in English only. Then, at intake, she could not access services in French. She told us that when she asked a nurse if he spoke French, it “really caused a scene.” We talked to the hospital’s Department of Patient Relations.
RESULT: As a result of our intervention, the hospital’s emergency services reviewed the patient’s file and:
Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.