Search

The Ombudsman reviewed a complaint regarding two closed meetings held by council for the Township of Sables-Spanish Rivers on July 26 and August 9, 2023.

The Ministry of the Solicitor General has requested public and stakeholder input on various proposed regulations made under the Community Safety and Policing Act, 2019.

The Ombudsman reviewed a complaint that council for the Municipality of Brockton contravened the open meeting rules on February 14, 2023 when it discussed a partnership proposal during a closed session. The Ombudsman found that discussions about the partnership proposal did not fit within the exception for information supplied in confidence because the information discussed was not supplied confidentially and the reasonable expectation of harm was not clearly established. As a best practice, the Ombudsman recommended that, before relying on the exception for information supplied in confidence, the Municipality should confirm with the third party whether or not the information was supplied in confidence, and, where appropriate, inquire into what concrete harms could be expected if the information was disclosed publicly.  

When a conservation authority approved a permit to fill regulated flood plains, we received several complaints from local residents concerned about the negative effects on the environment.

An environmental group complained to us when they didn’t hear back from the Ministry of Natural Resources and Forestry about their concerns related to a development project’s unregulated grey water and natural septic systems.

A Francophone man in Quebec had been told he still owed dues for his trade licence, dating back to when he lived in Ontario a decade ago.

An injured worker had been approved by the Workplace Safety and Insurance Board (WSIB) to see a doctor some distance from his home.

A woman who had been approved for a second payment of $10,000 from the Ontario Small Business Support Grant program, sought our help after months of waiting.

A woman who immigrated to Canada as a child sought our help in changing her name on official documents.

A woman applied for a replacement birth certificate for her adult son, who has a disability, but her request was cancelled because her ex-husband had also applied for a birth certificate for him (ServiceOntario does not permit individuals to have two birth certificates).

A woman who was born in Ontario but living in Quebec applied for a name change after discovering that her birth registration listed the wrong name.

A woman contacted us after a difficult experience trying to resolve a traffic ticket.

An aspiring hot dog vendor complained to us after waiting for two years for a letter from the Ministry to confirm that his custom-built propane-fueled hot dog cart did not require a vehicle identification number or licence plate.

A mother contacted us in frustration about the conduct of a driving instructor towards her son, a student driver.

A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test.

A pregnant woman who had tested positive for an infection contacted us when she received the results from Public Health Ontario and realized that the wrong follow-up test had been done.

A man was trying to renew a health card on behalf of his son, who has a disability and does not have a driver’s licence.

A mother complained to us that her child’s school bus route was far too long, averaging four hours per day.

A Francophone student complained to us that his French-language high school couldn’t provide him with a “section 23” program, which is support provided through the ministries of Education and Children, Community and Social Services to students who cannot attend school due to identified social, emotional, behavioural or mental health needs.

A college student in an online learning program sought our help after he lost access to one of his courses.