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The Ombudsman received a complaint that council discussed a matter that was not listed on the agenda during a closed session on November 19, 2019, and that council held an informal gathering on November 18, 2019 during which they made a decision.

The Ombudsman received a complaint alleging that a quorum of councillors for the Town of Pelham informally met to discuss a possible donation from a cannabis producer on January 9, 2020, contrary to the open meeting rules of the Municipal Act, 2001. The complaint also alleged that councillors subsequently voted via email on whether they would be in favour of accepting the possible donation. The Ombudsman found that the informal discussion and subsequent email did not contravene the Municipal Act’s open meeting requirements as these exchanges did not constitute meetings under the Municipal Act. However, the Town of Pelham acted without legal authority when it decided to inform a third-party organization that it was not in favour of accepting a potential donation from a cannabis company. By failing to act through resolution and confirming by-law passed at a properly constituted council meeting, the municipality tried to shield its decision-making process from public scrutiny. These actions were contrary to law and wrong under section 21(1) of the Ombudsman Act.

Our staff helped a woman who was having trouble reaching a manager at the Family Responsibility Office (FRO), due to recent changes to its phone system.

A man complained to us about his municipality issuing parking tickets during the COVID-19 state of emergency.

A cancer patient who is an Ontario Disability Support Program recipient told us she was about to have surgery and urgently needed funds to pay for transportation, but could not reach her caseworker.

The Ombudsman received a complaint regarding the November 25, 2019 closed meeting of council for the Municipality of Northern Bruce Peninsula.

The Ombudsman received a complaint about a special meeting held by the Township of Russell on April 2 by electronic participation due to COVID-19. The complaint alleged that the meeting agenda did not provide a link to the website where the meeting would be broadcast. The Ombudsman found that council for the Township did not violate the open meeting rules. The Township provided notice to the public that the meeting would be held via electronic participation and posted a link to the broadcast on its website and on social media prior to holding the meeting. The Ombudsman commended the Township of Russell for taking additional steps to ensure that information about how to observe and participate in electronic meetings was widely available to the public. The Ombudsman urged all municipalities to do as much as possible to facilitate access by the public to any meetings held electronically during a declaration of emergency. This was the first time the Ombudsman conducted an investigation into a municipal meeting following the passage of the Municipal Emergency Act, 2020, which allows for additional flexibility in holding electronic meetings during an emergency, such as the COVID-19 pandemic.

The Ombudsman received complaints regarding a closed session discussion held by council for the City of Niagara Falls on July 29, 2019.

The Ombudsman reviewed a meeting of council for the City of Welland held on September 17, 2019.

The Ombudsman determined that council for Norfolk County did not contravene the Municipal Act, 2001, when it went in camera on March 26 and April 2, to discuss the hiring of an interim Chief Administrative Officer (CAO).

The Ombudsman received 77 complaints that closed meetings held by the City Manager Recruitment Steering Committee for the City of Hamilton were held in violation of the Municipal Act and the city’s procedure by-law. The complainants alleged that the public was denied access to these meetings, which were held outside city limits at a private venue. They also alleged that meeting times had been changed without notice and that the committee had denied public delegations. The Ombudsman determined that the public had been improperly prevented from attending the open portions of one meeting, contrary to the Municipal Act, and that the city failed to update the meeting time on its website. However, he determined that the location of the meetings was permissible. Exercising his general jurisdiction under the Ombudsman Act to review administrative concerns about municipalities, the Ombudsman determined that the city did not violate its delegation policy by refusing to permit members of the public to delegate during one of the meetings.

The Ombudsman received a complaint about three meetings of council for the Township of Carling, held on July 27, October 10, and November 13, 2018.

The Ombudsman received a complaint that the Committee of the Whole for the Municipality of St.-Charles inappropriately met in closed session on April 3, 2019, to discuss documents and recommendations about the municipality’s finances. The Ombudsman determined that the committee contravened the Municipal Act, 2001, when it went in camera to discuss the steps necessary to rectify errors and discrepancies in its accounting software. This discussion did not fit within the exception for personal matters, or any exception, to the open meeting requirements.

The Ombudsman determined that the council for the Municipality of West Nipissing inappropriately met in closed session on March 19, 2019, under the exception for personal matters in the Municipal Act, 2001 to discuss “Municipal Act/Roles & Responsibilities”. The Ombudsman’s investigation found that council’s in camera discussion was unrestricted and covered a wide range of topics, but did not involve any personal information that would have brought the discussion within the personal matters exception. The Ombudsman also found that the tone of the discussion – which was described as toxic, chaotic and disrespectful – was not a basis for closing the discussion under the personal matters exception. In addition, the Ombudsman determined the discussion, although intended to educate and train council members on their roles, did not actually involve any education or training. The discussion therefore did not fit within the narrowly construed exception for education and training.

The Ombudsman received a complaint alleging that resolutions to proceed in camera passed by council for the Municipality of The Nation at three separate meetings were not sufficiently detailed.

The Ombudsman received a complaint about a gathering that two council members attended on April 14, 2019, and a special meeting of council held on April 15, 2019, without prior public notice.

The Ombudsman received a complaint regarding a closed special meeting held on April 29, 2019. Council closed the meeting to the public to discuss a legal letter.

A father complained to us that FRO had collected thousands of dollars of support payments from him for 14 years, even though his daughter was no longer in the care of her mother but had been made a Crown ward.

The Ombudsman received a complaint that the doors to Hamilton city hall were locked during part of a meeting of council on February 14, 2019, and that the doors to city hall were barricaded during part of a meeting of the city’s Audit, Finance and Administration Committee on April 18, 2019.

The Ombudsman received a complaint that a vote by the City of Hamilton’s Selection Committee during a March 1, 2019 closed meeting was not permitted by the open meeting rules.