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The family of a man who won $2,000 in the lottery but died before he could collect the prize sought our help in dealing with OLG officials, whom they had contacted several times over the course of four months.

Investigation into a meeting of council for the Regional Municipality of Niagara on December 7, 2017. 

A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home.

A man who built an apartment building on a vacant lot in 2012 sought our help with MPAC regarding the adjusted assessment value of his property.

When a woman hit a pothole on a county road that damaged her vehicle, she tried to seek reimbursement.

A man contacted us after getting no response to a complaint about his local Chief Building Official.

A woman renting a basement apartment sought our help after a municipal construction crew broke a water pipe near her unit, flooding her apartment and damaging her belongings.

We helped a man who waited more than a year to hear back from his municipality about purchasing a portion of the laneway behind his house.

A mall developer told us that local councillors were interfering with the development of her project, but she believed the municipality did not have a code of conduct or integrity commissioner.

Investigation into a complaint about the Elliot Lake Residential Development Commission.

After signing up for “Back on Track,” a remedial program for people convicted of impaired driving, a man phoned the program to book a one-hour assessment interview. He was given the choice of several time slots. He arrived at 3:30 on the appointed day, believing he was half an hour early for the 4 p.m. slot. Instead, he was told the interview had actually been booked for 3 p.m.

A 62-year-old woman with Crohn’s disease required infusions every eight weeks at a cost of $4,542.76 per treatment. The woman’s private insurance covered 80% of the costs, while the Trillium Drug Program reimbursed her for the remainder, but she was reaching the lifetime maximum for her private insurance coverage and it was about to end.

Three months after his partner died, a widower contacted us because he had not received the coroner’s report, despite writing the local coroner’s office twice. His partner had died of what appeared to be a drug overdose and he needed the coroner’s report to obtain life insurance payments.

A man complained to us that he received a water bill and a late payment penalty even though he had a $600 credit with the utility. Our staff contacted the municipality and discovered that the man’s original account had been closed and a new account had been set up without the credit being transferred over.

A man with a visual impairment complained to our Office that an LCBO cashier would not sell him wine unless his 19-year-old son, who was not making a purchase but only accompanying him to provide assistance, showed identification.

A man told our Office he had tried for 10 years to find out why the municipality removed the snow from the sidewalk in front of his neighbours’ homes, but not his.

A woman applied for Ontario Works benefits and was told she qualified for $1,850 to cover the first and last month's rent payments for an apartment she was moving into in August.

A ​woman who was working temporarily in Ontario and renting a house with no private parking complained to us when the municipality denied her a street parking permit because her vehicle had out-of-province plates.

We received complaints of alleged violations of the councillor code of conduct in a township.

A homeowner complained that a $1,950 fee he paid to make a severance application was not refunded when his application was denied.