Attention – Office closed on the following days:
Wednesday, December 24 after 12 p.m. to Friday, December 26
as well as Wednesday, December 31 after 12 p.m., and Thursday, January 1, 2026
Our phone lines will also be closed. Complaints can still be filed using our online complaint form or via email at [email protected].
A woman reached out to us because her family’s subsidized housing unit was uninhabitable after a fire.
A woman reached out to us because her family’s subsidized housing unit was uninhabitable after a fire. She told us that their tenant insurance was going to run out but the unit was not ready to be occupied. Since her tenant support agent could not give them a firm date when they could move back in, the family was facing homelessness. In response to this urgent situation, we quickly contacted the upper-tier municipality responsible for housing and had a manager reach out to the woman to provide immediate assistance. A few weeks later we heard back from her that they had picked up the keys to their repaired unit and could move back home.
