A woman who had lived abroad for many years returned to Ontario and applied to exchange her foreign licence for an Ontario licence. She was asked to provide the date on which her out-of-country licence was originally issued, but it was so long ago, she had no such record. She was told she would …
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A woman who had lived abroad for many years returned to Ontario and applied to exchange her foreign licence for an Ontario licence.
Proof of payment
A driver who required his licence for work sought our help when it was suddenly suspended due to a fine he had incurred 27 years earlier. He had been convicted of impaired driving in 1990 and fined $735. He believed he had paid the fine at the time, but in order to get his licence back, he agreed …
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A driver who required his licence for work sought our help when it was suddenly suspended due to a fine he had incurred 27 years earlier. He had been convicted of impaired driving in 1990 and fined $735.
Passed test
A 74-year-old woman who delayed a required driver’s test so she could have hip surgery sought our help after the Ministry cancelled her driver’s licence. She was required to take several tests to keep her licence after having a car accident. When the opportunity to have surgery came up, she asked …
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A 74-year-old woman who delayed a required driver’s test so she could have hip surgery sought our help after the Ministry cancelled her driver’s licence. She was required to take several tests to keep her licence after having a car accident.
Mail fail
A commercial truck driver complained to us that his licence had been downgraded and he had not been able to get an explanation or assistance from ServiceOntario or DriveTest. Our inquiries with the Ministry determined that he had completed all the required tests to maintain his commercial licence, …
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A commercial truck driver complained to us that his licence had been downgraded and he had not been able to get an explanation or assistance from ServiceOntario or DriveTest.
Suspended State
O N T A R I O O N TA R I O ’ S WATC H D O G SuSpended STATe Investigation into the adequacy and effectiveness of the Ministry of Transportation’s notifcations and communications with drivers about licence suspensions and reinstatements OMBUDSMAN REPORT | PAUL DUBÉ, OMBUDSMAN OF ONTARIO | SEPTEMBER …
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Investigation into the adequacy and effectiveness of the Ministry of Transportation’s notifications and communications with drivers about licence suspensions and reinstatements.
Cost of living
After waiting many months for a response from Ministry officials about his experience, a man who had to relocate from Northern Ontario to Toronto for a lung transplant finally had his voice heard through our Office. Although he qualified for the Ministry’s Transplant Patient Expense Reimbursement …
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After waiting many months for a response from Ministry officials about his experience, a man who had to relocate from Northern Ontario to Toronto for a lung transplant finally had his voice heard through our Office.
Split difference
A divorced recipient of Trillium Drug Plan coverage complained to us that his access to the benefit was affected because his ex-wife would not provide a letter stating that he was no longer covered by her private insurance. Although such a letter is normally required under the program’s policies, …
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A divorced recipient of Trillium Drug Plan coverage complained to us that his access to the benefit was affected because his ex-wife would not provide a letter stating that he was no longer covered by her private insurance.
It’s in the (e)mail
A woman contacted our Office after learning her OHIP coverage had been suspended while she was studying outside of Ontario, despite the fact that she had emailed her renewal documents to OHIP several times. We asked that her file be reviewed by OHIP’s eligibility committee, which determined that …
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A woman contacted our Office after learning her OHIP coverage had been suspended while she was studying outside of Ontario, despite the fact that she had emailed her renewal documents to OHIP several times.
Hits the spot
When a woman hit a pothole on a county road that damaged her vehicle, she tried to seek reimbursement. The county told her it was the Ministry of Transportation’s jurisdiction, but the Ministry told her the opposite. After our staff contacted both levels of government, Ministry officials determined …
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When a woman hit a pothole on a county road that damaged her vehicle, she tried to seek reimbursement.
Change of address
An inmate who tried repeatedly to get information from the Ministry of Transportation about his driving record and other issues complained that he could not get information from officials during the 20 minutes of phone time he was allowed. Our staff facilitated his contact with Ministry staff so he …
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An inmate who tried repeatedly to get information from the Ministry of Transportation about his driving record and other issues complained that he could not get information from officials during the 20 minutes of phone time he was allowed.
Have licence, will travel
A woman seeking to renew her driver’s licence was given a temporary one, valid for three months, and told her new licence would be mailed in 6-8 weeks. When it did not arrive in the mail, she made several calls to inquire about it. Each time, she was told the matter would be looked into, but almost …
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A woman seeking to renew her driver’s licence was given a temporary one, valid for three months, and told her new licence would be mailed in 6-8 weeks.
Bugs in the system
An elderly woman contacted us after she was unable to get provincial officials to respond to her about a blocked highway culvert near her home that had become a mosquito breeding ground. Ombudsman staff contacted the Provincial Highway Management Branch, which committed to send someone to her …
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An elderly woman contacted us after she was unable to get provincial officials to respond to her about a blocked highway culvert near her home that had become a mosquito breeding ground.
On the road again
An Ontario man who had temporarily moved to B.C. was told upon his return that his motorcycle licence had been cancelled and he would have to go through the testing process again. He contacted our Office because he was not getting clear answers as to why his licence had been cancelled in the first …
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An Ontario man who had temporarily moved to B.C. was told upon his return that his motorcycle licence had been cancelled and he would have to go through the testing process again.
The Right To Be Impatient
The to be OMBUDSMAN REPORT A N D R É M A R I N | O M B U D S M A N O F O N T A R I O | S E P T E M B E R 2 0 0 5 Whether the Ministry of Health and Long-Term Care has failed to properly administer Newborn Screening in Ontario. …
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Investigation into whether the Ministry of Health and Long-Term Care has failed to properly administer newborn screening in Ontario.
Testicular implants for boys: A Medical Necessity
The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18. Because the issue was resolved, no report was published. … Testicular implants for boys: A Medical …
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The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18.
Out-of-country cancer care: The Out-of-Country Conundrum
The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage. No report was issued. Case update - 2007-2008 Annual report When Suzanne Aucoin came to the Ombudsman’s Office in 2007, she was fighting two battles: She was …
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The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage.
OHIP: The Difference a Few Days Make
Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect. No report issued. … OHIP: The Difference a Few Days …
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Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect.
Assistive Devices: Life and Breath
The Ministry of Health and Long-Term Care agreed to fund the home use of oxygen saturation monitors for children with life-threatening respiratory conditions, and to review the entire Assistive Devices Program. No report was issued. Case update - Annual report 2007-2008 In February 2007, SORT was …
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The Ministry of Health and Long-Term Care agreed to fund the home use of oxygen saturation monitors for children with life-threatening respiratory conditions, and to review the entire Assistive Devices Program.
Positron Emission Tomography (PET) program
The Ministry of Health and Long-Term Care announced funding for Positron Emission Tomography scans for certain indications in the wake of this investigation of the Ministry's process for evaluating the technology, and practices in other provinces. Because the issue was resolved, no report was …
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Investigation into the Ministry of Health and Long-Term Care’s administration of the Positron Emission Tomography (PET) program.
A Vast Injustice
Investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients OMBUDSMAN REPORT • André Marin, Ombudsman Of Ontario • September 2009 https://www.ombudsman.on.ca/Resources/Reports/A-Vast-Injustice.aspx?lang=en-CA …
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Investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients.
