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Tale of two cities

A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make …
A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make ends meet without benefits.
/en/our-work/case-stories/tale-two-cities

No place like home

The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges. The sons needed round-the-clock care, …
The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges.
/en/our-work/case-stories/no-place-home

Message mistake

After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended. The worker had done this without even speaking to the woman – who was not actually employed, but only seeking information. She then …
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.
/en/our-work/case-stories/message-mistake

Got him covered

A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP. Ombudsman staff made inquiries with OHIP about how he could prove he was an Ontario resident. OHIP was able to verify that he was a permanent resident through …
A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP.
/en/our-work/case-stories/got-him-covered

Found money

A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation. Our review of the case determined that FRO had failed to act, and …
A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.
/en/our-work/case-stories/found-money

Delay headache

A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription. She feared she would run out of medication before a new supply was approved. Our staff …
A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription.
/en/our-work/case-stories/delay-headache

From Hope to Despair

From to Whether the Ministry of Health and Long-Term Care’s refusal to fund the drug Cystagon for treatment of Batten’s Disease is unreasonable and unfair. OMBUDSMAN REPORT ANDRÉ MARIN | OMBUDSMAN OF ONTARIO | AUGUST 2005 INVESTIGATIVE TEAM Gareth Jones DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM …
Investigation into the Ministry of Health and Long-Term Care's refusal to fund the drug Cystagon for treatment of Batten's Disease.
/en/our-work/investigations/hope-despair

Between A Rock and A Hard Place

Parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care. FINAL REPORT André Marin Ombudsman of Ontario May 2005 OMBUDSMAN ONTARIO Final Report Special Investigation: Parents Forced to Place their Children with Severe …
Investigation into parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care.
/en/our-work/investigations/between-rock-and-hard-place

Losing the Waiting Game

Ombudsman Report ANDRÉ MARIN, OMBUDSMAN OF ONTARIO MAY 2006 INVESTIGATIVE TEAM Director, Special Ombudsman Response Team (SORT) Gareth Jones Investigators Rosie Dear Barbara Hirst Janet Ortved SENIOR COUNSEL Laura Pettigrew Wendy Ray Final Report Investigation into Unreasonable Delay at the …
Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.
/en/our-work/investigations/losing-waiting-game

It's All in the Name

OMBUDSMAN REPORT André Marin • Ombudsman of Ontario • August 2006 INVESTIGATIVE TEAM Investigators Elizabeth Weston Sue Haslam, Manager, Investigations SENIOR COUNSEL Laura Pettigrew www.ombudsman.on.ca … Investigation into the complaint of the Family Responsibility Office's ineffective enforcement …
Investigation into the complaint of the Family Responsibility Office's ineffective enforcement using a writ of seizure and sale.
/en/our-work/investigations/its-all-name

The LHIN Spin

The LHIN Spin Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process. OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • July 2010 Find us on Facebook – facebook.com/OntarioOmbudsman Follow us on …
Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process.
/en/our-work/investigations/lhin-spin

Limited funding of Herceptin

The Ministry of Health and Long-Term Care agreed to fund Herceptin for patients with breast cancer tumours of one centimetre in diameter or less. The Ombudsman suspended his investigation in May 2011, but he continues to monitor complaints and developments on the issue. Case update - Annual report …
Investigation into the province’s limited funding of Herceptin.
/en/our-work/investigations/limited-funding-herceptin

Non-emergency medical transportation services

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public. In June 2011, the ministries of Transportation and Health and Long-Term Care …
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
/en/our-work/investigations/non-emergency-medical-transportation-services

Nowhere to Turn

Nowhere to Turn Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities Ombudsman Report n Paul Dubé, Ombudsman of Ontario n August 2016 www.ombudsman.on.ca 1-800-263-1830 Office of the Ombudsman of Ontario …
Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities.
/en/our-work/investigations/nowhere-turn

Long-term care inspections system was overwhelmed by first wave of COVID-19, ombudsman finds (Toronto Star)

Kristin Rushowy, Queen's Park Bureau This link opens in a new tab Toronto Star September 7, 2023 With winter on the horizon and an expected uptick in COVID-19 cases, it’s time for the government to ensure inspections and other improved safety measures are in place for long-term care homes in the …
/en/news/speeches-and-articles/long-term-care-inspections-system-was-overwhelmed-first-wave-covid-19-ombudsman-finds-toronto-star

Living conditions ‘like hell’: Ontario Ombudsman reports on pandemic LTC inspection failures (The Trillium)

Jessica Smith Cross This link opens in a new tab The Trillium September 7, 2023      At the height of the first wave, a staff person at the Orchard Villa long-term care home reported to a provincial government inspector that “there is no staff to feed and care for residents, and that living …
/en/news/speeches-and-articles/living-conditions-hell-ontario-ombudsman-reports-pandemic-ltc-inspection-failures-trillium

Ontario ombudsman urges stronger enforcement of LTC rules (Global News)

Allison Jones The Canadian Press September 7, 2023 Ontario’s Ministry of Long-Term Care needs to ensure in-person inspections of nursing homes can take place in a future pandemic and that inspectors can immediately act when residents are at risk of ongoing serious harm, the province’s ombudsman …
/en/news/speeches-and-articles/ontario-ombudsman-urges-stronger-enforcement-ltc-rules-global-news

Ontario's LTC inspection system fell apart during 1st COVID-19 wave: report (CBC)

Adam Carter This link opens in a new tab CBC News September 7, 2023 Ontario's long-term care inspection system was totally overwhelmed during the first wave of the COVID-19 pandemic, and the ministry overseeing care homes was caught unprepared and unable to ensure the safety of residents and staff, …
/en/news/speeches-and-articles/ontarios-ltc-inspection-system-fell-apart-during-1st-covid-19-wave-report-cbc

Ontario government oversight of long-term care homes 'largely collapsed' during pandemic, ombudsman finds (CTV News)

Codi Wilson This link opens in a new tab CTV News September 7, 2023 The Ministry of Long-Term Care’s oversight mechanisms “largely collapsed” when the COVID-19 pandemic hit, with on-site inspections of long-term care homes grinding to a halt for nearly two months during the first wave of the …
/en/news/speeches-and-articles/ontario-government-oversight-long-term-care-homes-largely-collapsed-during-pandemic-ombudsman-finds

Long-term care inspection system collapsed during deadly first weeks of COVID-19 pandemic, Ontario Ombudsman finds

(TORONTO – September 7, 2023) Ombudsman Paul Dubé today called for an overhaul of Ontario’s long-term care inspection system, after his latest investigation found it was completely overwhelmed during the first wave of COVID-19. There were no inspections of long-term care homes for seven weeks in …
/en/news/media-releases/long-term-care-inspection-system-collapsed-during-deadly-first-weeks-covid-19-pandemic-ontario