After narrowly escaping being hit by an Ontario Northland Railway train near her home, a woman requested an automatic signal be installed to prevent future incidents. The Ontario Northland Transportation Commission agreed to install a signal if the municipality bore the cost, but the municipality …
Body
After narrowly escaping being hit by an Ontario Northland Railway train near her home, a woman requested an automatic signal be installed to prevent future incidents.
Bureaucratic brake
A senior complained that after he sent a medical report to the Ministry as required for his driver’s licence, he was told it could not be found and he would have to submit it again. In the interim, they suspended his licence, saying it would take four weeks for the form to be processed. Ombudsman …
Body
A senior complained that after he sent a medical report to the Ministry as required for his driver’s licence, he was told it could not be found and he would have to submit it again.
Photo finish
A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification. He had tried to use his Canadian citizenship card, but it was rejected at the DriveTest location where he applied because the photo on it was …
Body
A man who needed a new driver’s licence for work complained to our Office that he could not get one because he didn’t have adequate photo identification.
Cleared to drive
A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier. Although his B.C. licence was valid, the Ministry would not licence him in Ontario unless he completed the “Back on Track” program …
Body
A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier.
Non-emergency medical transportation services
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public. In June 2011, the ministries of Transportation and Health and Long-Term Care …
Body
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
Better Safe Than Sorry
Ombudsman Report • André Marin, Ombudsman of Ontario • April 2014 Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia BetterSafe SorryThan …
Body
Investigation into how the Ministry of Transportation administers the process for obtaining and assessing information about drivers who may have uncontrolled hypoglycemia.
French Language Services Commissioner to investigate in-person service delivery at ServiceOntario
(TORONTO – April 1, 2025) French Language Services Commissioner Carl Bouchard today announced that he is launching an investigation into service in French at ServiceOntario locations. "We hear regularly from people who say they were either unable to be served in French by ServiceOntario staff, or …
Commissioner urges Ontario to create a digital directory of public services subject to the FLSA
French Language Services Commissioner presents his 2023-2024 Annual Report; urges Ontario to create a digital directory of public services subject to the French Language Services Act (TORONTO, December 5, 2024) – In his 2023-2024 Annual Report, released today, French Language Services Commissioner …
Ontario government urged to make public health ads bilingual after investigation reveals shortfalls (Law Times)
Angelica Dino 24 July, 2024 This link opens in a new tab Law Times News French Language Services Commissioner Carl Bouchard has released a report urging the Ontario government to ensure all out-of-home advertising is bilingual. This follows an investigation which found that the government …
French language services commissioner calls on government to ensure ads in public spaces are bilingual (The Trillium)
Sneh Duggal July 12, 2024 This link opens in a new tab The Trillium The province's French language services commissioner is calling on the government to ensure all of its advertising in public spaces is bilingual after he found that few ad campaigns during the COVID-19 pandemic included any …
FLS Commissioner urges Ontario to respect law; make all out-of-home advertising bilingual
(TORONTO – July 12, 2024) French Language Services Commissioner Carl Bouchard today released a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language …
French language services commissioner receives highest level of complaints and inquiries since 2019 (The Trillium)
Sneh Duggal This link opens in a new tab The Trillium December 7, 2023 A sign for the French River between Sudbury and Parry Sound was missing something: French. So was a provincial ministry’s X account that was detailing the government’s plans to redevelop Ontario Place. These were just a few of …
French Language Services Commissioner reports robust results for Francophones and 40% increase in cases
(TORONTO – December 7, 2023) French Language Services Commissioner Carl Bouchard today called on Ontario government ministries and agencies to train all frontline staff on how and why they are required to provide services in French. They should also ensure their social media accounts are in French …
Ombudsman appoints Carl Bouchard as French Language Services Commissioner of Ontario
(TORONTO – December 4, 2023) After an extensive nationwide search to fill the position of French Language Services Commissioner on a permanent basis, Ombudsman Paul Dubé today announced that he has appointed Carl Bouchard to the role. Mr. Bouchard has served as Interim Commissioner since March 3, …
French Language Services Commissioner reports “important advancements” in 2021-2022
(TORONTO – December 7, 2022) French Language Services Commissioner Kelly Burke today called on the province to build on its “strong commitment” to French language services by updating an outdated regulation and improving recruitment of bilingual public servants. In her third Annual Report, the …
Laurentian neglected obligations under French Language Services Act, says language commissioner (CTV)
Ian Campbell CTV March 31, 2022 A new report says Laurentian University, the Ministry of Francophone Affairs and the Ministry of Colleges and Universities neglected their obligations under the law when French language programs were cut. When the university declared insolvency last February, it …
Laurentian University violated French Language Services Act when it cut programs: report (CBC)
This link opens in a new tab CBC News March 31, 2022 Sudbury's Laurentian University violated Ontario's French Language Services Act when it cut 29 French-language programs in April 2021, according to a new report from the province's French language services commissioner. In her report, Kelly …
Laurentian program cuts violated French Language Services Act, commissioner finds (Sudbury.com)
Jenny Lamothe This link opens in a new tab Sudbury.com March 31, 2022 Laurentian University “neglected their obligations under the F rench Language Services Act during the university's financial restructuring process” the French Language Services Commissioner of Ontario said today. On March 31, …
French Language Services Commissioner recommends assessment tool to aid government in protecting Ontario’s “linguistic health”
(TORONTO – December 7, 2021) French Language Services Commissioner Kelly Burke today called on the province to ensure its services for Franco-Ontarians are truly equivalent to those in English, and provided without delay. In her second annual report, released today, the Commissioner: Provides …
