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A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario.

A man complained to us about the lack of French language services at a COVID-19 vaccination clinic.

A woman contacted us because she was unable to obtain home care services in French for her spouse, who had lost the ability to speak English due to health problems.

A crane operator attempted to contact Skilled Trades Ontario (STO) to request an explanation regarding an invoice and was unable to obtain services in French.

We were contacted by a Francophone mother whose child identifies as female – which represented a change from the gender assigned to the child at birth.

A man filed a complaint about Ontario Health’s job postings.

A woman informed us that French subtitles had disappeared from the videos on the Ministry of Labour, Immigration, Training and Skills Development’s Facebook page entitled “Lieux de travail de l’Ontario [Ontario At Work].”

Commissioner's Message - The future begins now This is already my third Annual Report as French Language Services Commissioner, within the Office of the Ombudsman of Ontario. When I reflect on the progress we have achieved since May 1, 2019, I am proud of the work we have accomplished. My objective with this report is to take stock and to seize the opportunity to look to the future, in light of possibilities arising from the modernization of the French Language Services Act.

A Francophone man who wanted some information about renewing his licence plate contacted our Office because he was unable to obtain service in French from a ServiceOntario office in a designated area.

A woman contacted us to complain about her experience with inadequate French services from the Ministry of Colleges and Universities, both during telephone conversations and in written communications in response to her access to information request.

A man who had continued to make regular family support payments to his former mother-in-law, who had cared for his now-adult daughter, complained to us after he learned the older woman had been dead for more than a year.

An Ontario Works (OW) recipient urgently needed help when her benefits were suspended because she submitted some paperwork late.

A woman who was owed more than $10,000 in support payments from her ex-husband complained to us that she had provided documents to the Family Responsibility Office (FRO) proving that he had the money in a bank account, but the FRO would not take action.

A mother had been waiting for months to access support funding to assist with her nine-year-old son’s developmental mental health conditions.

A woman who was behind on her hydro bills asked Ontario Works (OW) for help to avoid getting disconnected.

We received a complaint from a Francophone who contacted the Ministry of Finance regarding provincial property taxes in an unorganized territory in Northern Ontario.

A person complained that some LinkedIn accounts of the Ontario government and its agencies, including those of the Ministry of Transportation and Ontario Health, showed a unilingual English logo and title.

A man informed us that although he had chosen to receive the Metrolinx e-newsletter about the Ontario Line in French, it was still being emailed to him in English every week.

Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs and the Ministry of Colleges and Universities

We were contacted by a person who requested a bilingual hearing at a courthouse in Northern Ontario.