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Adults with developmental disabilities inappropriately housed in hospitals

Media release, "Ombudsman to investigate cases of people with developmental disabilities who are inappropriately housed in hospitals " (March 27, 2023) Investigation into the plight of adults with developmental disabilities who are inappropriately housed in hospital due to a lack of supports and …
/en/our-work/investigations/ongoing-investigations/adults-developmental-disabilities-inappropriately-housed-hospitals

Cost of ownership

A woman contacted us for help in correcting the ownership information for her deceased parents’ house, which had been in the family for close to 50 years but had mistakenly been left in the previous owner’s name at the time they bought it. The error in the land registry documents resulted in the …
A woman contacted us for help in correcting the ownership information for her deceased parents’ house, which had been in the family for close to 50 years but had mistakenly been left in the previous owner’s name at the time they bought it.
/en/our-work/case-stories/cost-ownership

Service connection

The family of a client of the Office of the Public Guardian and Trustee (OPGT) told us they were alarmed to hear from their relative’s cellphone provider that their bills – which the OPGT is supposed to pay on the client’s behalf – had not been paid in several months. The family paid the arrears to …
The family of a client of the Office of the Public Guardian and Trustee (OPGT) told us they were alarmed to hear from their relative’s cellphone provider that their bills – which the OPGT is supposed to pay on the client’s behalf – had not been paid in several months.
/en/our-work/case-stories/service-connection

Misrouted rent

A landlord came to us for help after her tenant finally paid her overdue rent directly to the Landlord and Tenant Board (LTB) – and the money was sent to the previous owner of the building instead. Result: After we stepped in, the LTB agreed to pay the landlord the overdue rent while it recouped …
A landlord came to us for help after her tenant finally paid her overdue rent directly to the Landlord and Tenant Board (LTB) – and the money was sent to the previous owner of the building instead.
/en/our-work/case-stories/misrouted-rent

Pending licence

A financial advisor who had paid the fee to renew his licence with the Financial Services Regulatory Authority of Ontario (FSRA) complained to us after waiting more than two months for a confirmation from them. He told us he was frustrated because without his licence, he could not continue to serve …
A financial advisor who had paid the fee to renew his licence with the Financial Services Regulatory Authority of Ontario (FSRA) complained to us after waiting more than two months for a confirmation from them.
/en/our-work/case-stories/pending-licence

Respectfully reviewed

A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work. He told us that he felt that his Métis status was being ignored by WSIB …
A Métis man sought our help after he was cut off from Workplace Safety and Insurance Board (WSIB) assistance two weeks after getting approved for it, because his employer offered him the opportunity to take on lighter work.
/en/our-work/case-stories/respectfully-reviewed

Trade trouble

An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician. He told us it wasn’t clear what documentation he had to submit to …
An electrician whose work experience was from outside Canada was frustrated by the length of time Skilled Trades Ontario (STO) was taking to process his application to become a certified construction and maintenance electrician.
/en/our-work/case-stories/trade-trouble

Translation error

A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays. She said many of the documents in the case were in French and …
A paralegal for an employer complained to us that a decision by the Workplace Safety and Insurance Board (WSIB) on the case of a worker from Quebec who was injured in Ontario took almost a year to process because of translation delays.
/en/our-work/case-stories/translation-error

Balance reset

A mother sought our help in stopping the Family Responsibility Office (FRO) from enforcing a child support order against her from 40 years ago. She said a court had previously terminated the support order and she did not owe any money – but the FRO was still going to court to get her to pay what it …
A mother sought our help in stopping the Family Responsibility Office (FRO) from enforcing a child support order against her from 40 years ago.
/en/our-work/case-stories/balance-reset

Unwarranted hold

An Indigenous woman who had moved from a city to a First Nations reserve was referred to us by her local legal aid clinic for help with her Ontario Disability Support Program (ODSP) benefits. The ODSP had confirmed her medical eligibility, but she had been waiting for seven months and still hadn’t …
An Indigenous woman who had moved from a city to a First Nations reserve was referred to us by her local legal aid clinic for help with her Ontario Disability Support Program (ODSP) benefits.
/en/our-work/case-stories/unwarranted-hold

Subsidy sorted

A mother had been trying to reach her Ontario Works (OW) caseworker for more than a month about her daycare subsidy application. She was paying the full rate for her child’s daycare while she waited for a response. Result: After we made inquiries with OW about her case, the mother was approved for …
A mother had been trying to reach her Ontario Works (OW) caseworker for more than a month about her daycare subsidy application.
/en/our-work/case-stories/subsidy-sorted

Bridging support

The mother of a 17-year-old Indigenous youth with complex special needs sought our help, concerned that her son was about to lose his residential placement. She said he was turning 18 in a month, and no plan had been created to transition him to adult services. With no other options, the mother …
The mother of a 17-year-old Indigenous youth with complex special needs sought our help, concerned that her son was about to lose his residential placement.
/en/our-work/case-stories/bridging-support

First Nations HST rebate program

We received complaints from members of First Nations about delayed reimbursements under the Ontario First Nations HST rebate program. The program, run by the Ministry of Finance, provides eligible First Nations people, bands, and band councils with rebates of the 8% provincial portion of the HST …
We received complaints from members of First Nations about delayed reimbursements under the Ontario First Nations HST rebate program.
/en/our-work/case-stories/first-nations-hst-rebate-program

Stress reducer

A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off. Although this decision was eventually reversed and his benefits were reinstated through the WSIB, he was diagnosed in the meantime with severe depression. He told our Office he was having difficulty …
A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off.
/en/our-work/case-stories/stress-reducer

Bridging the gap

A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development. He said the Ministry refused to recognize his training because there was a 14-year gap between his completion of the first and second …
A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development.
/en/our-work/case-stories/bridging-gap

Proof of skills

A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year. He told our Office he received conflicting information about the reasons for the delay. RESULT: After we raised the case with Skilled Trades Ontario …
A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year.
/en/our-work/case-stories/proof-skills

Surprise eviction

A woman called us for help on the morning that she, her partner and three children were being evicted. She was shocked that her landlord had obtained an eviction order, because they had agreed to a rent repayment plan during a Landlord and Tenant Board (LTB) hearing months earlier, and she had been …
A woman called us for help on the morning that she, her partner and three children were being evicted.
/en/our-work/case-stories/surprise-eviction

Lack of urgency

A landlord who claimed her tenant was threatening to kill her and her children asked for an urgent hearing with the Landlord and Tenant Board (LTB). Seven months later, still waiting, she sent in a form asking for an expedited hearing, saying the tenant was damaging her property – but her matter …
A landlord who claimed her tenant was threatening to kill her and her children asked for an urgent hearing with the Landlord and Tenant Board (LTB).
/en/our-work/case-stories/lack-urgency

Friendly assistance

A woman complained to us that her friend, who was a client of the Office of the Public Guardian and Trustee (OPGT), was struggling to pay for her day-to-day expenses with the weekly $50 the OPGT provided. The friend said she tried to resolve the complaint directly with the OPGT, and was …
A woman complained to us that her friend, who was a client of the Office of the Public Guardian and Trustee (OPGT), was struggling to pay for her day-to-day expenses with the weekly $50 the OPGT provided.
/en/our-work/case-stories/friendly-assistance

Post-mortem review

A woman contacted us in frustration over delays and a lack of communication from the Office of the Public Guardian and Trustee (OPGT) regarding a deceased relative who had been an OPGT client. She was waiting to be reimbursed for an outstanding funeral expense and told us she had to resubmit …
A woman contacted us in frustration over delays and a lack of communication from the Office of the Public Guardian and Trustee (OPGT) regarding a deceased relative who had been an OPGT client.
/en/our-work/case-stories/post-mortem-review