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Your call is important to us

A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase. He requested service in French and was put on a long hold before receiving unilingual English service. RESULT: We discussed the issue with the LCBO, which adopted a new system for …
A man called the Liquor Control Board of Ontario (LCBO) call centre in December 2022 to make an online purchase.

Returning French to the French River

A Francophone resident from the Sudbury area informed us about an English-only sign marking the French River on Highway 69, located between Parry Sound and Sudbury. We brought this issue to the attention of the Ministry of Transportation. RESULT: As a result of our intervention, the Ministry …
A Francophone resident from the Sudbury area informed us about an English-only sign marking the French River on Highway 69, located between Parry Sound and Sudbury.

One complaint, 600 signs

Our Unit handled a case involving more than 600 English-only road signs in Northern Ontario, reported by a Francophone who told us he drove more than 800 kilometres to document them. The content of the signs ranged from notices about construction zones, to geographical information, to messaging …
Our Unit handled a case involving more than 600 English-only road signs in Northern Ontario, reported by a Francophone who told us he drove more than 800 kilometres to document them.

Translation in progress

Walking to work one day, a man noticed English-only signs about the upcoming construction of Corktown Station in Toronto for the future Ontario Line. We raised his complaint with Metrolinx, which is in charge of this project, and they told us that the staff members who designed these temporary …
Walking to work one day, a man noticed English-only signs about the upcoming construction of Corktown Station in Toronto for the future Ontario Line.

Substantial improvement

A Francophone member of the military contacted us about a regulation in the Environmental Protection Act that he needed for work, but was not available in French. He told us that the Ministry of the Environment, Conservation and Parks requires an exam before working with certain substances. The …
A Francophone member of the military contacted us about a regulation in the Environmental Protection Act that he needed for work, but was not available in French.

No room for failure

Two Francophone students from Northern Ontario reached out to us with concerns about the quality of the French version of the accreditation exam for emergency medical care assistants. According to the students, the French version of the exam contained grammatical and contextual mistakes that …
Two Francophone students from Northern Ontario reached out to us with concerns about the quality of the French version of the accreditation exam for emergency medical care assistants.

A Place for French?

A Franco-Torontonian reached out to let us know that content on Infrastructure Ontario’s X account (@InfraOntario) about plans for an upcoming spa, water park and multi-storey parking garage at Ontario Place was only available in English. He looked to see whether the posts were available in French …
A Franco-Torontonian reached out to let us know that content on Infrastructure Ontario’s X account (@InfraOntario) about plans for an upcoming spa, water park and multi-storey parking garage at Ontario Place was only available in English.

Bet on bilingual

A Francophone reached out to us because he was unable to find French versions of posts on the social media accounts of Lotto Max (Facebook, Instagram and X). The posts were only available in English. We raised this with the Ontario Lottery and Gaming Corporation (OLG), which told us that Lotto Max …
A Francophone reached out to us because he was unable to find French versions of posts on the social media accounts of Lotto Max (Facebook, Instagram and X).

Everything at the ready

A Francophone filed a complaint about an announcement of a public consultation on the reform of housing industry regulations posted to the Ministry of Public and Business Service Delivery’s French LinkedIn page. The post was written in French, but four of the five attached informational documents …
A Francophone filed a complaint about an announcement of a public consultation on the reform of housing industry regulations posted to the Ministry of Public and Business Service Delivery’s French LinkedIn page.

Our voices matter too

A Francophone municipal employee in Eastern Ontario was invited to take part in an English-only survey on the quality of municipal and provincial emergency management programs. The goal of the survey was to collect information about the effectiveness of compliance review and quality assessment …
A Francophone municipal employee in Eastern Ontario was invited to take part in an English-only survey on the quality of municipal and provincial emergency management programs.

2022-2023 Annual Report of the French Language Services Commissioner of Ontario

O N TA R I O ’ S WATC H D O G • C H I E N D E G A R D E D E L’ O N TA R I O Annual Report of the French Language Services Commissioner of Ontario 2022-2023 O F F I C E O F T H E O M B U D S M A N O F O N T A R I O C H I E N D E G A R D E D E L’ O N TA R I O O N T A R I O Office of the Ombudsman of …
Commissioner's Message - Tangible results: I am pleased to present the 2022-2023 Annual Report of the French Language Services Commissioner of Ontario. The Commissioner plays an important role in supporting Ontario’s Francophone community, and is responsible for monitoring compliance with the French Language Services Act and recommending ways to improve the delivery of government services in French.

Dues blues

A Francophone man in Quebec had been told he still owed dues for his trade licence, dating back to when he lived in Ontario a decade ago. He couldn’t understand what was owing, or why, and he had trouble getting information in French. We intervened on two fronts: We connected with supervisors at …
A Francophone man in Quebec had been told he still owed dues for his trade licence, dating back to when he lived in Ontario a decade ago.

Expense suspense

An injured worker had been approved by the Workplace Safety and Insurance Board (WSIB) to see a doctor some distance from his home. He tried to claim travel and meal expenses from the WSIB, but both were denied. He appealed the decision, but only his travel expenses were approved – and he had to …
An injured worker had been approved by the Workplace Safety and Insurance Board (WSIB) to see a doctor some distance from his home.

Wait for it

A woman who had been approved for a second payment of $10,000 from the Ontario Small Business Support Grant program, sought our help after months of waiting. She said program officials had told her just to wait. At our urging, they reviewed her case and said they would expedite her second payment – …
A woman who had been approved for a second payment of $10,000 from the Ontario Small Business Support Grant program, sought our help after months of waiting.

Translation audit-y

A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment. A click on the hyperlink took him to the Auditor General’s website, and he noticed that only the executive summary of the report was posted on the …
A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment.

Language integrity

A man saw a post in French on Twitter from the Office of the Integrity Commissioner of Ontario, indicating that the latest report from the Integrity Commissioner was available, with a link to the report “Re: The Honourable Peter Bethlenfalvy, President of the Treasury Board.” This link took him to …
A man saw a post in French on Twitter from the Office of the Integrity Commissioner of Ontario, indicating that the latest report from the Integrity Commissioner was available, with a link to the report “Re: The Honourable Peter Bethlenfalvy, President of the Treasury Board.”

Equivalent access to information

A woman seeking a review as part of her work visited the website of the Information and Privacy Commissioner (IPC). While browsing the site, she noticed that its URL was in English. She also noticed translation omissions. For example, the URL for the contacts page read “Contact us” even though the …
A woman seeking a review as part of her work visited the website of the Information and Privacy Commissioner (IPC).

“Please speak in English”

A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario. On several occasions, he and his family were unable to obtain services in French when visiting their mother. They noticed that their mother received very few services in …
A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario.

Positive result

A man complained to us about the lack of French language services at a COVID-19 vaccination clinic. The clinic was organized and operated by a hospital partially designated under the French Language Services Act . We contacted the facility and they acknowledged that the recruitment and deployment …
A man complained to us about the lack of French language services at a COVID-19 vaccination clinic.

Services in French at home

A woman contacted us because she was unable to obtain home care services in French for her spouse, who had lost the ability to speak English due to health problems. She explained to us that the health care services provided in French through her local Home and Community Care Support Services office …
A woman contacted us because she was unable to obtain home care services in French for her spouse, who had lost the ability to speak English due to health problems.