A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed. However, the only program available in her field would have required a five-hour daily commute. She was offered a partial …
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A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed.
Second chance
A PhD student who was given no opportunity to repeat his final exam when he failed on his first try after 16 months of course work complained to our Office that he had hit a dead end in the university’s appeal process. Our inquiries determined that staff had misapplied university policy, and as a …
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A PhD student who was given no opportunity to repeat his final exam when he failed on his first try after 16 months of course work complained to our Office that he had hit a dead end in the university’s appeal process.
Pressed for cash
A college student who was taking “compressed” courses over the summer questioned why she didn’t qualify for full-time OSAP funding, as her college had previously determined that her compressed course load made her eligible. Our inquiries determined that the college had made an error, and the woman …
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A college student who was taking “compressed” courses over the summer questioned why she didn’t qualify for full-time OSAP funding, as her college had previously determined that her compressed course load made her eligible.
No answer
A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted. We discovered that for this program, the college only made acceptance offers to students over the phone, …
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A woman on a waiting list for a popular, limited-enrolment college program called our Office for help when she could not get any information from the college about whether she had been accepted.
Fail safe
A student complained that he had failed a course due to false information provided to his professor by a teaching assistant. We directed him back to the university’s grades appeal process, explaining that we are an office of last resort and our role is not to overturn decisions, but if he is …
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A student complained that he had failed a course due to false information provided to his professor by a teaching assistant.
Distance discount
A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees. We referred him to information on the university’s website about compulsory and non-compulsory fees, and provided information about how to get a refund of …
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A distance education student complained he was asked to pay fees for various services only available on campus, such as student lifestyle fees.
Buy the book
A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to …
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A student who bought $1,000 worth of textbooks for her studies at the suddenly-closed Everest College complained that foot-dragging by officials at the Ministry of Training, Colleges and Universities caused her to miss a deadline to receive a 60% refund on the books, which were now worthless to her.
Back in action
An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure. When Ombudsman staff provided Training …
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An Everest College student who was away from the school on medical leave when it abruptly closed was turned down for assistance in enrolling in a new program because his college record did not list him as an active student at the time of the closure.
Admit one
A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university. We referred him to the university’s dispute resolution service. Read about how we helped other people in our Selected cases . … …
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A would-be Bachelor of Education student complained that he was denied admission because of a mistake in his application due to a miscommunication with the university.
A processing predicament
A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a waitlist. Our Office referred her to OUAC first, to determine whether the error occurred as …
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A woman complained to us after her acceptance into a university program through the Ontario Universities' Application Centre (OUAC), was somehow not processed, meaning she lost her spot and was put on a wait list.
A learning experience
A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so. We referred him to the university’s dispute resolution service. Our staff …
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A would-be Bachelor of Education student complained that he was denied admission because he included a one-on-one teaching experience in his application - he said the university did not make it clear that he should not do so.
Zero balance
A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course, she received a grade of zero and was asked to pay $1,400 in outstanding program fees. Our review determined …
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A student enrolled in a college’s early childhood education program, but was unable to attend. She did inform the college, but because she missed the deadline to withdraw from the course.
To be fair
A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed. The university had changed its …
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A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed.
Not a loan
A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied. Her parents were both significantly ill and had lent her $5,000 from their retirement fund to pay for school. Ombudsman staff reached out to OSAP …
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A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.
Looking for answers
A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course. We made several inquiries with the university and found that it had not effectively communicated its process or …
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A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course.
Too Cool For School Too
Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities. FOR SCHOOL TOO TOO COOL OMBUDSMAN REPORT André Marin, Ombudsman of Ontario August 2009 DIRECTOR, SPECIAL OMBUDSMAN …
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Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities.
Too Cool For School
OMBUDSMAN REPORT André Marin, Ombudsman of Ontario July 2009 Investigation into the Ministry of Training, Colleges and Universities’ Oversight of Bestech Academy Inc. and Enforcement of the Private Career Colleges Act FOR SCHOOL TOO COOL DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM (SORT) Gareth Jones …
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Investigation into the Ministry of Training, Colleges and Universities’ oversight of Bestech Academy Inc. and enforcement of the Private Career Colleges Act.
