Skip to main content
Ombudsman Ontario Home

Ombudsman Ontario

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Français
Français

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Ombudsman Ontario Home

Ombudsman Ontario

Français

Search

Refine your search

  • Case Stories
  • Investigations

Keyword

Category

  • Certificates and permits
  • Children and youth
  • Education - Daycare - Grade 12
  • (-) Education - Post-Secondary
  • Employment
  • Energy and environment
  • French language services
  • Health
  • Law and order
  • Money and property
  • Municipalities
  • (-) Social services
  • Transportation
Displaying 81 - 97 of 97

To be fair

A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed. The university had changed its …
Body
A student who had been expelled from university after an academic fraud inquiry complained to us that the university failed to respond to its own ombudsman’s report on his case, which raised concerns about the fairness of the inquiry and the sanctions it imposed.

Tale of two cities

A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make …
Body
A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make ends meet without benefits.

Not a loan

A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied. Her parents were both significantly ill and had lent her $5,000 from their retirement fund to pay for school. Ombudsman staff reached out to OSAP …
Body
A student who moved back home to live with her parents in the last semester of her two-year college program complained that her OSAP funding was denied.

No place like home

The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges. The sons needed round-the-clock care, …
Body
The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges.

Message mistake

After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended. The worker had done this without even speaking to the woman – who was not actually employed, but only seeking information. She then …
Body
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.

Looking for answers

A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course. We made several inquiries with the university and found that it had not effectively communicated its process or …
Body
A student complained to us that his university had failed to respond to him on several matters, including a grade appeal, requests for a bursary and a refund for a dropped course.

Found money

A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation. Our review of the case determined that FRO had failed to act, and …
Body
A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.

Between A Rock and A Hard Place

André Marin Ombudsman of Ontario May 2005 Parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care. FINAL REPORT https://www.ombudsman.on.ca/Resources/Reports/Between-A-Rock-and-A-Hard-Place.aspx?lang=en-CA OMBUDSMAN ONTARIO …
Body
Investigation into parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care.

Losing the Waiting Game

Ombudsman Report ANDRÉ MARIN, OMBUDSMAN OF ONTARIO MAY 2006 https://www.ombudsman.on.ca/Resources/Reports/Losing-the-Waiting-Game.aspx?lang=en-CA INVESTIGATIVE TEAM Director, Special Ombudsman Response Team (SORT) Gareth Jones Investigators Rosie Dear Barbara Hirst Janet Ortved SENIOR COUNSEL Laura …
Body
Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.

It's All in the Name

OMBUDSMAN REPORT André Marin • Ombudsman of Ontario • August 2006 https://www.ombudsman.on.ca/Resources/Reports/It-s-All-in-the-Name.aspx?lang=en-CA INVESTIGATIVE TEAM Investigators Elizabeth Weston Sue Haslam, Manager, Investigations SENIOR COUNSEL Laura Pettigrew www.ombudsman.on.ca … …
Body
Investigation into the complaint of the Family Responsibility Office's ineffective enforcement using a writ of seizure and sale.

Too Cool For School Too

Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities. FOR SCHOOL TOO TOO COOL OMBUDSMAN REPORT André Marin, Ombudsman of Ontario August 2009 DIRECTOR, SPECIAL OMBUDSMAN …
Body
Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities.

Too Cool For School

OMBUDSMAN REPORT André Marin, Ombudsman of Ontario July 2009 Investigation into the Ministry of Training, Colleges and Universities’ Oversight of Bestech Academy Inc. and Enforcement of the Private Career Colleges Act FOR SCHOOL TOO COOL DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM (SORT) Gareth Jones …
Body
Investigation into the Ministry of Training, Colleges and Universities’ oversight of Bestech Academy Inc. and enforcement of the Private Career Colleges Act.

Nowhere to Turn

Ombudsman Report n Paul Dubé, Ombudsman of Ontario n August 2016 Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities Nowhere to Turn www.ombudsman.on.ca 1-800-263-1830 Find us on Facebook: …
Body
Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities.

Ombudsman to investigate cases of people with developmental disabilities who are inappropriately housed in hospitals

(TORONTO – March 27, 2023) Ontario Ombudsman Paul Dubé today announced a new investigation into the plight of adults with developmental disabilities who are inappropriately housed in hospital due to a lack of supports and services in the community. The Ombudsman informed the Ministry of Children, …

Family Responsibility Office received 1,000+ complaints last year, needs 'urgent change' (CBC Toronto)

Kate McGillivray CBC News Nov 04, 2016 A Toronto mother says she's been in bureaucratic limbo for more than six months after filing an application with the Family Responsibility Office (FRO) in order to retrieve missing child support payments. Simone Dadoun filed her application with the help of …

Agency that enforces child support generates most complaints: Ombudsman (Canadian Press)

Keith Leslie The Canadian Press November 2, 2016 TORONTO - Ontario's Family Responsibility Office, which enforces court-ordered child and spousal support payments, tops the list of provincial government organizations generating complaints to the ombudsman's office. Ombudsman Paul Dubé said his …

It looks like change is finally coming to the Family Responsibility Office (TVO)

John Michael McGrath TVO June 27, 2017   The Family Responsibility Office is one of the perennial nightmare cases in the provincial government. The agency responsible for enforcing child- and spousal-support payments is never going to be the soil out of which good-news stories grow. Still, it’s …

Pagination

  • First First page
  • Previous Previous page
  • …
  • 3
  • 4
  • 5

The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

Footer menu

  • Make a complaint
  • Help for...
  • Our work
  • About us
  • Careers

Make a complaint

  • Info for public bodies and officials
  • News

Footer buttons

  • Sign up for our newsletter
  • Contact us

Follow us

All contents © 2025 Ombudsman Ontario. All rights reserved.

Footer Utility

  • Site map
  • Accessibility