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Technical difficulty

A Grade 10 student was disappointed to receive a failing grade on the writing component of the Ontario Secondary School Literacy Test. She had been permitted to submit the essay portion of the test via computer as an accommodation for her dyslexia, but due to a technical problem, the essay was …
A Grade 10 student was disappointed to receive a failing grade on the writing component of the Ontario Secondary School Literacy Test.
/en/our-work/case-stories/technical-difficulty

Credit undo

A mother who receives support for her adult child with disabilities sought our help after she inadvertently provided inaccurate information to FRO, resulting in the termination of her support and a $21,000 credit to the payor. Ombudsman staff inquired with FRO officials, who agreed to review the …
A mother who receives support for her adult child with disabilities sought our help after she inadvertently provided inaccurate information to FRO, resulting in the termination of her support and a $21,000 credit to the payor.
/en/our-work/case-stories/credit-undo

Auto-threat

A pensioner who had a longstanding agreement to pay her family support arrears off at $50/month complained to us that the Family Responsibility Office (FRO) sent her a letter threatening to garnish half of her monthly income, which would leave her with no money to pay her utility bills. When our …
A pensioner who had a longstanding agreement to pay her family support arrears off at $50/month complained to us that the Family Responsibility Office (FRO) sent her a letter threatening to garnish half of her monthly income, which would leave her with no money to pay her utility bills.
/en/our-work/case-stories/auto-threat

Not on board

An Ontario Works recipient sought our help when he received a letter saying he would have to repay $1,835 to Ontario Works, and that his monthly income would be reduced by $202. He was baffled and upset by this, and officials had not responded to his request for a review. When we looked into the …
An Ontario Works recipient sought our help when he received a letter saying he would have to repay $1,835 to Ontario Works, and that his monthly income would be reduced by $202.
/en/our-work/case-stories/not-board

Builder beware

A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home. The contractors falsely told the man that building permits were not required, and after a city inspection found it was not built to …
A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home.
/en/our-work/case-stories/builder-beware

Searching for answers

A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice. The girls, aged 4 and 10, were among a group of 60 children who were taken on a walk through a residential area as part of a safety drill. Our …
A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice.
/en/our-work/case-stories/searching-answers

To fee or not to fee

Our staff helped two parents whose local school board wanted to charge them more than $6,000 in tuition for their son because his legal guardian lived outside of Ontario – even though the boy did not live with the guardian. We spoke with the school board and the Ministry of Education, and found …
Our staff helped two parents whose local school board wanted to charge them more than $6,000 in tuition for their son because his legal guardian lived outside of Ontario – even though the boy did not live with the guardian.
/en/our-work/case-stories/fee-or-not-fee

Bus fuss

A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home. She was on social assistance and had been spending $20 on taxis …
A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home.
/en/our-work/case-stories/bus-fuss

Double trouble

A mother and adult daughter, both ODSP recipients who live together, complained to us about a mixup after the daughter successfully applied for ODSP for herself from a different office than the one where her mother was a client. She was not aware that her mother received additional ODSP benefits …
A mother and adult daughter, both ODSP recipients who live together, complained to us about a mixup after the daughter successfully applied for ODSP for herself from a different office than the one where her mother was a client.
/en/our-work/case-stories/double-trouble

Mailbox full

A man whose shelter allowance was terminated by the ODSP without notice complained to us after his case worker did not respond to several email messages. He had registered for a secure email program offered to ODSP clients who wish to communicate with case workers without having to phone or meet …
A man whose shelter allowance was terminated by the ODSP without notice complained to us after his case worker did not respond to several email messages.
/en/our-work/case-stories/mailbox-full

Brother’s keeper

We helped sort out a case of mistaken identity between the FRO and a man who could not insure his house because a writ was registered in his name for unpaid support obligations – even though it was his brother who actually owed support arrears. The FRO has a process to deal with such claims, but …
We helped sort out a case of mistaken identity between the FRO and a man who could not insure his house because a writ was registered in his name for unpaid support obligations – even though it was his brother who actually owed support arrears.
/en/our-work/case-stories/brothers-keeper

Cold case

A man contacted our office after the FRO issued an order to garnish his Old Age Security payments and his federal pension, according to a court order from 1982. He disputed his ex-wife’s claim that he owed $62,000 in child support arrears, and noted that the children were now 38 and 42 years old. …
A man contacted our office after the FRO issued an order to garnish his Old Age Security payments and his federal pension, according to a court order from 1982.
/en/our-work/case-stories/cold-case

Sharing the wealth

A woman who was owed more than $17,000 in spousal and child support came to our Office for help in liaising with FRO officials. She provided us with documents showing that her ex-husband was about to receive a substantial profit from selling a property. After we shared this information with FRO …
A woman who was owed more than $17,000 in spousal and child support came to our Office for help in liaising with FRO officials.
/en/our-work/case-stories/sharing-wealth

Clearer definition

An ODSP recipient complained to us about the Social Justice Tribunal of Ontario’s decision on her eligibility for the ODSP’s Work-Related Benefit. The benefit is paid to ODSP recipients for each month they have earnings from employment, and the woman had studied the criteria and believed she …
An ODSP recipient complained to us about the Social Justice Tribunal of Ontario’s decision on her eligibility for the ODSP’s Work-Related Benefit.
/en/our-work/case-stories/clearer-definition

Mental health services for military Children: Collateral Damage

The province created a $2-million emergency fund for children’s mental health services and the federal government committed $100,000 to help traumatized children of Ontario-based Canadian Forces personnel serving in Afghanistan. No report was issued.   Case update - Annual report 2009-2010 Since …
The province created a $2-million emergency fund for children’s mental health services and the federal government committed $100,000 to help traumatized children of Ontario-based Canadian Forces personnel serving in Afghanistan.
/en/our-work/investigations/mental-health-services-military-children-collateral-damage

The Route of the Problem

English Outside Front Cover English Outside Back Cover The The Route of The PRoblem Route of The PRoblem Investigation into the Toronto District and Toronto Catholic District school boards’ oversight of student transportation and their response to delays and disruptions at the start of the …
Investigation into the Toronto District and Toronto Catholic District school boards’ oversight of student transportation and their response to delays and disruptions at the start of the 2016-2017 school year.
/en/our-work/investigations/route-problem

Going the distance

The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments. The resident wasn’t capable of travelling to the treatments by …
The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments.
/en/our-work/case-stories/going-distance

Past the due date

The mother of a young man with significant mental health problems came to the Ombudsman because her son, who was receiving ODSP benefits, had been threatened with eviction from his group home because his rent had not been paid via ODSP. The mother had scraped together two months’ rent for him but …
The mother of a young man with significant mental health problems came to the Ombudsman because her son, who was receiving ODSP benefits, had been threatened with eviction from his group home because his rent had not been paid via ODSP.
/en/our-work/case-stories/past-due-date

Handling with care

The aunt and uncle of a 16-year-old boy with Down Syndrome needed help finding the boy a place to live after his mother died of cancer. They were concerned that they would not be able to care for him because they lived 270 kilometres away, both worked odd hours, and, due to their age, wouldn’t be …
The aunt and uncle of a 16-year-old boy with Down Syndrome needed help finding the boy a place to live after his mother died of cancer. They were concerned that they would not be able to care for him because they lived 270 kilometres away, both worked odd hours, and, due to their age, wouldn’t be able to look after him on a long-term basis.
/en/our-work/case-stories/handling-care

Labour pain

A woman came to us after she could not reach her ODSP case worker for two months. The woman was receiving Employment Insurance benefits of $295 per week, which were deducted from her monthly ODSP cheque of $1,842, but they had ended two months earlier. Despite this, the ODSP continued to take …
A woman came to us after she could not reach her ODSP case worker for two months. The woman was receiving Employment Insurance benefits of $295 per week, which were deducted from her monthly ODSP cheque of $1,842, but they had ended two months earlier. Despite this, the ODSP continued to take deductions from her cheque.
/en/our-work/case-stories/labour-pain