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It’s in the (e)mail

A woman contacted our Office after learning her OHIP coverage had been suspended while she was studying outside of Ontario, despite the fact that she had emailed her renewal documents to OHIP several times. We asked that her file be reviewed by OHIP’s eligibility committee, which determined that …
A woman contacted our Office after learning her OHIP coverage had been suspended while she was studying outside of Ontario, despite the fact that she had emailed her renewal documents to OHIP several times.
/en/our-work/case-stories/its-email

Searching for answers

A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice. The girls, aged 4 and 10, were among a group of 60 children who were taken on a walk through a residential area as part of a safety drill. Our …
A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice.
/en/our-work/case-stories/searching-answers

To fee or not to fee

Our staff helped two parents whose local school board wanted to charge them more than $6,000 in tuition for their son because his legal guardian lived outside of Ontario – even though the boy did not live with the guardian. We spoke with the school board and the Ministry of Education, and found …
Our staff helped two parents whose local school board wanted to charge them more than $6,000 in tuition for their son because his legal guardian lived outside of Ontario – even though the boy did not live with the guardian.
/en/our-work/case-stories/fee-or-not-fee

Bus fuss

A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home. She was on social assistance and had been spending $20 on taxis …
A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home.
/en/our-work/case-stories/bus-fuss

The Right To Be Impatient

The to be Whether the Ministry of Health and Long-Term Care has failed to properly administer Newborn Screening in Ontario. O M B U D S M A N R E P O RT ANDRÉ MARIN | OMBUDSMAN OF ONTARIO | SEPTEMBER 2005 INVESTIGATIVE TEAM Director Special Ombudsman Response Team (SORT) Gareth Jones Investigators …
Investigation into whether the Ministry of Health and Long-Term Care has failed to properly administer newborn screening in Ontario.
/en/our-work/investigations/right-be-impatient

Testicular implants for boys: A Medical Necessity

The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18. Because the issue was resolved, no report was published. … Testicular implants for boys: A Medical …
The Ministry of Health and Long-Term care restored funding for testicular prosthesis surgery for boys under 18.
/en/our-work/investigations/testicular-implants-boys-medical-necessity

Out-of-country cancer care: The Out-of-Country Conundrum

The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage. No report was issued. Case update - 2007-2008 Annual report When Suzanne Aucoin came to the Ombudsman’s Office in 2007, she was fighting two battles: She was …
The Ministry of Health overhauled its out-of-country care program and paid $75,000 to a chemotherapy patient who was wrongly denied coverage.
/en/our-work/investigations/out-country-cancer-care-out-country-conundrum

OHIP: The Difference a Few Days Make

Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect. No report issued. … OHIP: The Difference a Few Days …
Coverage was granted to a 94-year-old man who moved back to Ontario from the U.S. and broke his hip 38 days before his Ontario health insurance eligibility was to take effect.
/en/our-work/investigations/ohip-difference-few-days-make

Assistive Devices: Life and Breath

The Ministry of Health and Long-Term Care agreed to fund the home use of oxygen saturation monitors for children with life-threatening respiratory conditions, and to review the entire Assistive Devices Program. No report was issued.  Case update - Annual report 2007-2008 In February 2007, SORT was …
The Ministry of Health and Long-Term Care agreed to fund the home use of oxygen saturation monitors for children with life-threatening respiratory conditions, and to review the entire Assistive Devices Program.
/en/our-work/investigations/assistive-devices-life-and-breath

Positron Emission Tomography (PET) program

The Ministry of Health and Long-Term Care announced funding for Positron Emission Tomography scans for certain indications in the wake of this investigation of the Ministry's process for evaluating the technology, and practices in other provinces. Because the issue was resolved, no report was …
Investigation into the Ministry of Health and Long-Term Care’s administration of the Positron Emission Tomography (PET) program.
/en/our-work/investigations/positron-emission-tomography-pet-program

A Vast Injustice

Investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients OMBUDSMAN REPORT • André Marin, Ombudsman Of Ontario • September 2009 DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM (SORT) Gareth Jones LEAD INVESTIGATOR Mary …
Investigation into the Ministry of Health and Long-Term Care’s decision-making concerning the funding of Avastin for colorectal cancer patients.
/en/our-work/investigations/vast-injustice

Dental implants

The Ministry of Health and Long-Term Care agreed to fund dental implants for a 55-year-old cancer patient who required extensive reconstructive facial surgery. The Ministry also acknowledged that there may be others in such exceptional circumstances and undertook to address the gap in the system to …
The Ministry of Health and Long-Term Care agreed to fund dental implants for a 55-year-old cancer patient who required extensive reconstructive facial surgery.
/en/our-work/investigations/dental-implants

Long-term care

The Ministry of Health and Long-Term Care incorporated the Ombudsman’s suggestions in its ongoing upgrade of its monitoring of long-term care facilities after he identified serious systemic problems. Since the Ministry’s efforts are “a work in progress,” in lieu of a report, the Ombudsman released …
The Ministry of Health and Long-Term Care incorporated the Ombudsman’s suggestions in its ongoing upgrade of its monitoring of long-term care facilities after he identified serious systemic problems.
/en/our-work/investigations/long-term-care

The Route of the Problem

English Outside Front Cover English Outside Back Cover The The Route of The PRoblem Route of The PRoblem Investigation into the Toronto District and Toronto Catholic District school boards’ oversight of student transportation and their response to delays and disruptions at the start of the …
Investigation into the Toronto District and Toronto Catholic District school boards’ oversight of student transportation and their response to delays and disruptions at the start of the 2016-2017 school year.
/en/our-work/investigations/route-problem

Going the distance

The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments. The resident wasn’t capable of travelling to the treatments by …
The owner of a home for adults with mental health issues contacted the Ombudsman, frustrated that he couldn’t get ODSP or Developmental Services Ontario (DSO) to provide funding to take one of his residents to her cancer treatments.
/en/our-work/case-stories/going-distance

Pearly rights

A woman whose teeth had been damaged as a result of physical abuse by her partner years earlier contacted the Ombudsman for help in obtaining funds to have them fixed. In 2009, she had been awarded $20,000 in compensation for pain and suffering by the Criminal Injuries Compensation Board, which …
A woman whose teeth had been damaged as a result of physical abuse by her partner years earlier contacted the Ombudsman for help in obtaining funds to have them fixed.
/en/our-work/case-stories/pearly-rights

Handling with care

The aunt and uncle of a 16-year-old boy with Down Syndrome needed help finding the boy a place to live after his mother died of cancer. They were concerned that they would not be able to care for him because they lived 270 kilometres away, both worked odd hours, and, due to their age, wouldn’t be …
The aunt and uncle of a 16-year-old boy with Down Syndrome needed help finding the boy a place to live after his mother died of cancer. They were concerned that they would not be able to care for him because they lived 270 kilometres away, both worked odd hours, and, due to their age, wouldn’t be able to look after him on a long-term basis.
/en/our-work/case-stories/handling-care

Rehab reset

A mother complained to the Ombudsman after she was forced to pay $7,000 for a spot for her adult daughter in a residential treatment program for women with substance abuse issues. The daughter was just two days into the five-week program when a spot became available that was publicly funded through …
A mother complained to the Ombudsman after she was forced to pay $7,000 for a spot for her adult daughter in a residential treatment program for women with substance abuse issues.
/en/our-work/case-stories/rehab-reset

Excruciating wait

An inmate had been waiting for months to have a wisdom tooth extracted and was in severe pain, to the point where he had fainted and had to be sent to hospital. Ombudsman staff contacted the facility, but were unable to resolve the issue until it was escalated to a senior manager at the Ministry. …
An inmate had been waiting for months to have a wisdom tooth extracted and was in severe pain, to the point where he had fainted and had to be sent to hospital.
/en/our-work/case-stories/excruciating-wait

No time to lose

An inmate was told after a colonoscopy that he likely had bowel cancer and would need surgery immediately – within a week. However, the jail’s doctor told him the facility had no paperwork from the specialist, and it would be up to four weeks before he could even get an appointment for surgery. …
An inmate was told after a colonoscopy that he likely had bowel cancer and would need surgery immediately – within a week. However, the jail’s doctor told him the facility had no paperwork from the specialist, and it would be up to four weeks before he could even get an appointment for surgery.
/en/our-work/case-stories/no-time-lose