Long-term care

ATTENTION – PHONE LINES CLOSED – TUESDAY, DECEMBER 9: Our 1-800-263-1830 (General Unit) phone line will be closed between 11:45 a.m. and 2:15 p.m. on Tuesday, December 9. Our 1-800-263-2841 (Children and Youth Unit) and 1-866-246-5262 (French Language Services Unit) lines will remain open. Complaints can still be filed using our online complaint form or via email.

File your complaint here

The Ministry of Health and Long-Term Care incorporated the Ombudsman’s suggestions in its ongoing upgrade of its monitoring of long-term care facilities after he identified serious systemic problems. Since the Ministry’s efforts are “a work in progress,” in lieu of a report, the Ombudsman released a summary of his findings and the Ministry’s responses to date.

Ombudsman's findings (December 21, 2010 - PDF)

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