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A Francophone reached out to us because he was unable to find French versions of posts on the social media accounts of Lotto Max (Facebook, Instagram and X).

A Francophone filed a complaint about an announcement of a public consultation on the reform of housing industry regulations posted to the Ministry of Public and Business Service Delivery’s French LinkedIn page.

A Francophone municipal employee in Eastern Ontario was invited to take part in an English-only survey on the quality of municipal and provincial emergency management programs.

Commissioner's Message - Tangible results: I am pleased to present the 2022-2023 Annual Report of the French Language Services Commissioner of Ontario. The Commissioner plays an important role in supporting Ontario’s Francophone community, and is responsible for monitoring compliance with the French Language Services Act and recommending ways to improve the delivery of government services in French.

A mother complained to us that her child’s school bus route was far too long, averaging four hours per day.

A Francophone student complained to us that his French-language high school couldn’t provide him with a “section 23” program, which is support provided through the ministries of Education and Children, Community and Social Services to students who cannot attend school due to identified social, emotional, behavioural or mental health needs.

A vendor complained to us after attempting to bid on a school board’s fire alarm testing contract.

The Ombudsman of Ontario is appointed under the Ombudsman Act as an independent and impartial Officer of the Ontario Legislature.

The Ontario Ombudsman oversees the administrative conduct of more than 1,000 public sector organizations, including the province’s 72 school boards and 10 school authorities, as well as provincial and demonstration schools.

A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment.

A man saw a post in French on Twitter from the Office of the Integrity Commissioner of Ontario, indicating that the latest report from the Integrity Commissioner was available, with a link to the report “Re: The Honourable Peter Bethlenfalvy, President of the Treasury Board.”

A woman seeking a review as part of her work visited the website of the Information and Privacy Commissioner (IPC).

A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario.

A man complained to us about the lack of French language services at a COVID-19 vaccination clinic.

A woman contacted us because she was unable to obtain home care services in French for her spouse, who had lost the ability to speak English due to health problems.

A crane operator attempted to contact Skilled Trades Ontario (STO) to request an explanation regarding an invoice and was unable to obtain services in French.

We were contacted by a Francophone mother whose child identifies as female – which represented a change from the gender assigned to the child at birth.

A man filed a complaint about Ontario Health’s job postings.

A woman informed us that French subtitles had disappeared from the videos on the Ministry of Labour, Immigration, Training and Skills Development’s Facebook page entitled “Lieux de travail de l’Ontario [Ontario At Work].”

Commissioner's Message - The future begins now This is already my third Annual Report as French Language Services Commissioner, within the Office of the Ombudsman of Ontario. When I reflect on the progress we have achieved since May 1, 2019, I am proud of the work we have accomplished. My objective with this report is to take stock and to seize the opportunity to look to the future, in light of possibilities arising from the modernization of the French Language Services Act.