A man sought our help when he was contacted by a collections agency many years after receiving funding from Second Career – a program now operated by the Ministry of Labour, Training and Skills Development. He was told he had to repay the $28,000 he had received through the program – plus interest …
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A man sought our help when he was contacted by a collections agency many years after receiving funding from Second Career – a program now operated by the Ministry of Labour, Training and Skills Development.
Sorry process
We have resolved several complaints over the past three years about the Ontario Immigrant Nominee Program (OINP), which nominates skilled immigrant workers for permanent residency. The Ministry took steps to address issues of poor customer service and delay in this program. It also worked with our …
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We have resolved several complaints over the past three years about the Ontario Immigrant Nominee Program (OINP), which nominates skilled immigrant workers for permanent residency.
Language barrier
An English-speaking mother whose child attends a French-language school was facing barriers when attempting to raise concerns with the school principal. Board officials told us they have many families with only one parent who speaks French, and the expectation is that staff will accommodate …
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An English-speaking mother whose child attends a French-language school was facing barriers when attempting to raise concerns with the school principal.
Northern resources
A woman in a remote northern community complained to our Office that her grandson, who has Fetal Alcohol Spectrum Disorders (FASD), had been excluded from school for four months due to escalating violent behaviour. When the child was allowed back to school, he was only allowed to attend for two …
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A woman in a remote northern community complained to our Office that her grandson, who has Fetal Alcohol Spectrum Disorders (FASD), had been excluded from school for four months due to escalating violent behaviour. When the child was allowed back to school, he was only allowed to attend for two hours per day, four times a week.
Lessons Not Learned
Ombudsman Report Transparency of Near North District School Board’s decision to close Widdifield Secondary School after the 2016-2017 Pupil Accommodation Review process “Lessons Not Learned” Paul Dubé Ombudsman of Ontario July 2019 Table of Contents Executive Summary …
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Transparency of Near North District School Board’s decision to close Widdifield Secondary School after the 2016-2017 Pupil Accommodation Review process.
Harsh choice
A provincial government employee complained to us that the practices of the Workplace Discrimination and Harassment Prevention Office (WDHP) were onerous and unfair. This office, part of the Ministry of Government and Consumer Services, investigates complaints of discrimination and harassment in …
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A provincial government employee complained to us that the practices of the Workplace Discrimination and Harassment Prevention Office (WDHP) were onerous and unfair.
Technical difficulty
A Grade 10 student was disappointed to receive a failing grade on the writing component of the Ontario Secondary School Literacy Test. She had been permitted to submit the essay portion of the test via computer as an accommodation for her dyslexia, but due to a technical problem, the essay was …
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A Grade 10 student was disappointed to receive a failing grade on the writing component of the Ontario Secondary School Literacy Test.
Searching for answers
A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice. The girls, aged 4 and 10, were among a group of 60 children who were taken on a walk through a residential area as part of a safety drill. Our …
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A father contacted us after he went to pick up his daughters at their after-school program and discovered they were off premises without any prior notice.
To fee or not to fee
Our staff helped two parents whose local school board wanted to charge them more than $6,000 in tuition for their son because his legal guardian lived outside of Ontario – even though the boy did not live with the guardian. We spoke with the school board and the Ministry of Education, and found …
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Our staff helped two parents whose local school board wanted to charge them more than $6,000 in tuition for their son because his legal guardian lived outside of Ontario – even though the boy did not live with the guardian.
Bus fuss
A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home. She was on social assistance and had been spending $20 on taxis …
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A mother of two sought our help after she was unable to get a response from her school board about why she could not get busing for her four-year-old son, even though her eight-year-old son was being bused to a school closer to home.
The Route of the Problem
Route PRoblem The of The Investigation into the Toronto District and Toronto Catholic District school boards’ oversight of student transportation and their response to delays and disruptions at the start of the 2016-2017 school year Ombudsman RepORt Paul Dubé, OmbuDsman Of OntariO august 2017 …
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Investigation into the Toronto District and Toronto Catholic District school boards’ oversight of student transportation and their response to delays and disruptions at the start of the 2016-2017 school year.
In need of a space
A primary school student with special needs was put on a waiting list for placement in a support program for children with autism. The boy's mother was told that a spot was unlikely to become available soon. Concerned that her child's needs were not being met, she escalated her concerns with the …
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A primary school student with special needs was put on a waiting list for placement in a support program for children with autism. The boy's mother was told that a spot was unlikely to become available soon. Concerned that her child's needs were not being met, she escalated her concerns with the school board and then called our Office.
Improving busing services
The mother of a kindergartner with special needs contacted the Office with concerns about busing services. She said her son’s bus was consistently late and that on one occasion, the bus driver attempted to drop him off at the wrong address. Although she had complained to the bus driver and her …
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The mother of a kindergartner with special needs contacted the Office with concerns about busing services.
Unfinished business
A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year. When we contacted WSIB officials, they acknowledged that a decision letter prepared for the man eight months earlier had never been finalized. As a result of our …
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A man complained to our Office about the WSIB after he had not received an update on his compensation application for almost a year.
The safer way
The mother of a Grade 4 student was concerned for her son’s safety because he had to cross a busy intersection on his walk to school. He was denied busing services, even though younger children in the area were being bused to school. After our Office referred her to the school board’s …
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The mother of a Grade 4 student was concerned for her son’s safety because he had to cross a busy intersection on his walk to school.
Teachable moment
After a teacher-in-charge kept a student out of class for more than two hours over an incident, the student’s mother complained to us about the board’s response to her concerns. As a result of our inquiries, the board sent the mother a letter of apology and began developing guidelines to help …
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After a teacher-in-charge kept a student out of class for more than two hours over an incident, the student’s mother complained to us about the board’s response to her concerns.
Taking the long way home
A mother felt that her daughter's school board didn't follow its own rules after she tried to appeal a change to her daughter's school bus route, which effectively doubled the amount of time her daughter spent on the bus. After reviewing the information, Ombudsman staff found there were concerns …
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A mother felt that her daughter's school board didn't follow its own rules after she tried to appeal a change to her daughter's school bus route, which effectively doubled the amount of time her daughter spent on the bus.
Rural bus route dilemma
A woman contacted our Office when she discovered the school board would only bus her granddaughter to a school that was more than twice as far away as the next closest option. Due to low population density and a large coverage area, there was only one bus with a route near their home. Our Office …
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A woman contacted our Office when she discovered the school board would only bus her granddaughter to a school that was more than twice as far away as the next closest option.
Outside the zone
A father contacted us when the principal at his daughter’s school told him she could no longer attend the school, since the family lived outside the catchment area. After our Office contacted the principal and superintendent, the daughter was allowed to stay at the school for another year, and the …
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A father contacted us when the principal at his daughter’s school told him she could no longer attend the school, since the family lived outside the catchment area.
No place like home
A mother of a teenage boy with autism sought our Office’s help after her son was restricted to 45 minutes of school per day due to behavioural issues. She wanted to home-school her son, but the board insisted he come to class for 45 minutes every day. After our staff facilitated communications …
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A mother of a teenage boy with autism sought our Office’s help after her son was restricted to 45 minutes of school per day due to behavioural issues.
