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Second chance

A federal inmate who was taking university courses sought our help with submitting a grade appeal. He had tried to submit it to the university’s senate committee, but received no response because he sent it directly to his professor instead of the registrar. We clarified the appeal process for him, …
A federal inmate who was taking university courses sought our help with submitting a grade appeal. He had tried to submit it to the university’s senate committee, but received no response because he sent it directly to his professor instead of the registrar.

Right to safety

Issues: Group home; Rights (Safety) An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife. The Ombudsman’s Children and Youth Unit informed her of her right to have her placement reviewed by the Residential Placement Advisory Committee, and …
An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife.

Not as planned

Issues: Children’s aid society; Rights (Good care) A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided CAS access to services required by his court-ordered plan. He was under an Intensive Rehabilitation Custody and …
A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided CAS access to services required by his court-ordered plan.

A cut above

Issues: Group home; Black youth; Rights (Identity) A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut. Our staff suggested that he speak to his caseworker about the matter, and we followed up with the …
A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut.

Left out in the cold

Issues: Group home; Police involvement; Disability The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home, after the daughter left the home at midnight and was outside in the cold for more than 30 minutes before she was found …
The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home.

The right process

Issue: Children’s aid society A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information. The agency had a policy that stated a complaint must first be filed with a caseworker, then a supervisor, before …
A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information.

On her own

Issues: Children’s aid society; Voluntary Youth Services Agreement (VYSA); Rights (Good care); Rights (Get help) A 16-year-old youth in care of a children’s aid society felt that her needs were not being met since she had a change in caseworkers.  She told our Children and Youth staff she recently …
A 16-year-old youth in care of a children’s aid society felt that her needs were not being met since she had a change in caseworkers.

Right to complain

Issues: Children’s aid society; Rights (Get help) When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process. She returned in frustration, saying the …
When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process.

That's the place

Issues: Children’s aid society; Rights (Get help); Rights (Fairness) Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him.   Feeling unheard, the young person …
Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him.

Review askew

Issues: Children’s aid society; ; Group home; Rights (Safety); Rights (Get help) A 16-year-old girl living in a group home told us she had asked her children’s aid society worker to initiate a review of her placement because she felt unsafe, but the caseworker didn't follow up with her. We …
A 16-year-old girl living in a group home told us she had asked her children’s aid society worker to initiate a review of her placement because she felt unsafe, but the caseworker didn't follow up with her.

Changed course

A student who was close to completing her program at a college of applied arts and technology was unsure if she had all the credits she needed for her diploma, so she enrolled in an extra course just in case. She was told that if she discovered it wasn’t necessary, her enrolment would be …
A student who was close to completing her program at a college of applied arts and technology was unsure if she had all the credits she needed for her diploma, so she enrolled in an extra course just in case.

Oh brother

In a case that officials called “unprecedented,” a brother and sister complained to us about difficulties in applying to the Ontario Student Assistance Program (OSAP) – one to attend college, the other university. It turned out that the federal government had accidentally issued them identical …
In a case that officials called “unprecedented,” a brother and sister complained to us about difficulties in applying to the Ontario Student Assistance Program (OSAP) – one to attend college, the other university.

Coverage confusion

Issues: Rights (Good care); Rights (Get help) A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled. She thought her children's aid society worker had cancelled her health coverage. We determined that the card wasn't cancelled, but required …
A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled.

Staying connected

Issues: Children’s aid society; Group home; Rights (Fairness) A young person in a treatment group home called us, saying she felt like she had no one to talk to. We determined that she was connected to a children's aid society and a children's mental health agency, but she wasn't aware of either …
A young person in a treatment group home called us, saying she felt like she had no one to talk to.

Moving on

Issues: Group home; Rights (Get help) A 15-year-old who had been in a group home for three years sought our help in moving into a foster home where he could become more independent. Our staff explained his right to a placement review through the Residential Placement Advisory Committee, which he …
A 15-year-old who had been in a group home for three years sought our help in moving into a foster home where he could become more independent.

Just missed the mark

A mother of three who was enrolled in a combined college and university nursing program was not allowed to progress to the university portion of the program because her grade in a college course was 1.5% below the required threshold. She appealed the mark, but complained to us that the college’s …
A mother of three who was enrolled in a combined college and university nursing program was not allowed to progress to the university portion of the program because her grade in a college course was 1.5% below the required threshold.

Right to appeal

A university student contacted our Office with several concerns, including a stalled academic appeal, the conduct of one of his professors, administrative fees, and the university’s unwillingness to release his official transcript. Our Office made several inquiries and determined that he could …
A university student contacted our Office with several concerns, including a stalled academic appeal, the conduct of one of his professors, administrative fees, and the university’s unwillingness to release his official transcript.

Tuition restitution

A student from outside of Canada, who was married to a Canadian citizen, chose to enter the country on an international student visa because it would be processed faster than her spousal visa. She enrolled at a college of applied arts and technology in fall 2013, and was enrolled during the fall …
A student from outside of Canada, who was married to a Canadian citizen, chose to enter the country on an international student visa because it would be processed faster than her spousal visa.

Too far to go

A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed. However, the only program available in her field would have required a five-hour daily commute. She was offered a partial …
A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed.

Second chance

A PhD student who was given no opportunity to repeat his final exam when he failed on his first try after 16 months of course work complained to our Office that he had hit a dead end in the university’s appeal process. Our inquiries determined that staff had misapplied university policy, and as a …
A PhD student who was given no opportunity to repeat his final exam when he failed on his first try after 16 months of course work complained to our Office that he had hit a dead end in the university’s appeal process.