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Displaying 41 - 60 of 79

Extended parking

A woman sought our help after she was provided with a temporary accessible parking permit with a duration of only six months, when she had previously had one that lasted five years. We confirmed with ServiceOntario that in fact, the woman’s doctor had provided new information indicating that she …
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A woman sought our help after she was provided with a temporary accessible parking permit with a duration of only six months, when she had previously had one that lasted five years.
/en/our-work/case-stories/extended-parking

Proof of identity

A man complained to us after he wore a non-medical mask to prevent coronavirus spread inside his local Liquor Board of Ontario (LBCO) outlet, and staff there asked him to remove it so they could verify his identity. He told us he was concerned that this could put his health at risk. We made …
Body
A man complained to us after he wore a non-medical mask to prevent coronavirus spread inside his local Liquor Board of Ontario (LBCO) outlet, and staff there asked him to remove it so they could verify his identity.
/en/our-work/case-stories/proof-identity

Welcome change

A transgender man seeking a name change complained to us when his application was rejected because the sex on his birth certificate differed from the gender on his name change application. He was advised by ServiceOntario to contact the Registrar General, whose staff said he would have to submit a …
Body
A transgender man seeking a name change complained to us when his application was rejected because the sex on his birth certificate differed from the gender on his name change application.
/en/our-work/case-stories/welcome-change

What to expect

An international student who had completed post-secondary studies in Ontario and was now employed sought our help in communicating with ServiceOntario about getting an Ontario Health card. She complained that each time she brought in the documents they requested, their expectations changed. We …
Body
An international student who had completed post-secondary studies in Ontario and was now employed sought our help in communicating with ServiceOntario about getting an Ontario Health card.
/en/our-work/case-stories/what-expect

Caught in the web

A woman complained to us that the Registrar General’s website froze when she was in the midst of applying for death certificates for two family members. She went back to the website and filed the application, and alerted the Registrar General of this – but she wound up being charged for two …
Body
A woman complained to us that the Registrar General’s website froze when she was in the midst of applying for death certificates for two family members.
/en/our-work/case-stories/caught-web

Cracking the fire code

A small business owner sought our help after he was ordered to install fire detectors and alarms on his property, noting that he could not access the technical standard of the Ontario Fire Code that was cited in the order. He was told that because the information was copyrighted, the only way to …
Body
A small business owner sought our help after he was ordered to install fire detectors and alarms on his property, noting that he could not access the technical standard of the Ontario Fire Code that was cited in the order.
/en/our-work/case-stories/cracking-fire-code

Coming up empty

A cannabis purchaser received a delivery from the OCS that turned out to be an empty box. OCS officials told him he could place a new order without charge, but he would first have to print out a return shipping label, attach it to the empty box, and send it back to them. Faced with the absurdity of …
Body
A cannabis purchaser received a delivery from the OCS that turned out to be an empty box.
/en/our-work/case-stories/coming-empty

Unsigned but delivered

A woman placed an order with the Ontario Cannabis Store (OCS) on October 17, 2018, the first day that recreational cannabis became legal in Canada. She complained that two weeks later, she arrived home to find the package had been left on her porch – contrary to the requirement that an individual …
Body
A woman placed an order with the Ontario Cannabis Store (OCS) on October 17, 2018, the first day that recreational cannabis became legal in Canada.
/en/our-work/case-stories/unsigned-delivered

Sharing the wealth

The family of a man who won $2,000 in the lottery but died before he could collect the prize sought our help in dealing with OLG officials, whom they had contacted several times over the course of four months. They were told they would have to submit the man’s death certificate, along with …
Body
The family of a man who won $2,000 in the lottery but died before he could collect the prize sought our help in dealing with OLG officials, whom they had contacted several times over the course of four months.
/en/our-work/case-stories/sharing-wealth-0

Identity crisis

An elderly woman needed our help with obtaining new identification after she lost her OHIP card, her primary photo ID. She explained that because she was born at home and her birth was never registered, she did not have a birth certificate; nor did she have any immunization records, as her parents …
Body
An elderly woman needed our help with obtaining new identification after she lost her OHIP card, her primary photo ID.
/en/our-work/case-stories/identity-crisis

Family re-covered

We helped a father renew his daughter’s OHIP card after she had gone three years without a valid one and her application had been rejected. He explained that the family had been homeless for a time during this period, so they were unable to receive renewal notices by mail. When they finally moved …
Body
We helped a father renew his daughter’s OHIP card after she had gone three years without a valid one and her application had been rejected.
/en/our-work/case-stories/family-re-covered

It’s where you live

A woman who moved to Ontario from Alberta for work sought our help after her application for OHIP coverage was rejected due to inadequate proof that she resided in Ontario. Over the course of a year, all of the documents she provided to ServiceOntario to show she lived in the province were …
Body
A woman who moved to Ontario from Alberta for work sought our help after her application for OHIP coverage was rejected due to inadequate proof that she resided in Ontario.
/en/our-work/case-stories/its-where-you-live

The long and short of it

A mother of two boys complained to our Office when she had trouble changing her children’s names on their birth certificates, documents they needed soon to make a trip to Disneyland in the U.S. She said miscommunication by ServiceOntario staff about how she should go about amending the boys’ long …
Body
A mother of two boys complained to our Office when she had trouble changing her children’s names on their birth certificates, documents they needed soon to make a trip to Disneyland in the U.S.
/en/our-work/case-stories/long-and-short-it

Born free

An almost-retired man who wanted to get a passport to travel sought our help after three frustrating years of trying to obtain a birth certificate from the Office of the Registrar General. He complained he could not provide proof of his birth. He believed he had been born at home, as there were no …
Body
An almost-retired man who wanted to get a passport to travel sought our help after three frustrating years of trying to obtain a birth certificate from the Office of the Registrar General.
/en/our-work/case-stories/born-free

Builder beware

A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home. The contractors falsely told the man that building permits were not required, and after a city inspection found it was not built to …
Body
A man who has physical disabilities and cancer was issued a grant from the province’s Home and Vehicle Modification Program (HVMP) to build a porch lift at his home.
/en/our-work/case-stories/builder-beware

Thanks a lot

A man who built an apartment building on a vacant lot in 2012 sought our help with MPAC regarding the adjusted assessment value of his property. MPAC sent the man three notices within weeks of each other, covering two four-year assessment cycles – 2009-2012 and 2013-2016. He filed a request for …
Body
A man who built an apartment building on a vacant lot in 2012 sought our help with MPAC regarding the adjusted assessment value of his property.
/en/our-work/case-stories/thanks-lot

Registrar General delays: Faster Service Guaranteed

The Special Ombudsman Response Team's probe of complaints of delays in processing of registrations of births, deaths marriages and name changes found improvements since the previous Ombudsman’s investigation in 2004. In 2007, the government announced guaranteed 15-day service for post-1991 events. …
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The Special Ombudsman Response Team's probe of complaints of delays in processing of registrations of births, deaths marriages and name changes found an improvements since the previous Ombudsman’s investigation in 2004.
/en/our-work/investigations/registrar-general-delays-faster-service-guaranteed

Deadline Driven

A driver who suffered what he believed to be a seizure in April 2013 was diagnosed by a neurologist and, as required by the Ministry of Transportation, had his licence suspended pending a medical review. On October 28, 2013, his doctor faxed documentation to the Ministry to prove that he had been …
Body
A driver who suffered what he believed to be a seizure in April 2013 was diagnosed by a neurologist and, as required by the Ministry of Transportation, had his licence suspended pending a medical review. On October 28, 2013, his doctor faxed documentation to the Ministry to prove that he had been seizure-free for six months, and thus eligible to have his licence reinstated.
/en/our-work/case-stories/deadline-driven

Your call is important

A 65-year-old man had his driver’s licence suspended in May 2014 after hospital staff reported to the Ministry of Transportation that he had suffered a fall that knocked him unconscious. After this incident, the man provided the Ministry with letters from three different doctors confirming he was …
Body
A 65-year-old man had his driver’s licence suspended in May 2014 after hospital staff reported to the Ministry of Transportation that he had suffered a fall that knocked him unconscious. After this incident, the man provided the Ministry with letters from three different doctors confirming he was in good health, but two months later, his licence was still suspended.
/en/our-work/case-stories/your-call-important

A matter of time

After signing up for “Back on Track,” a remedial program for people convicted of impaired driving, a man phoned the program to book a one-hour assessment interview. He was given the choice of several time slots. He arrived at 3:30 on the appointed day, believing he was half an hour early for the 4 …
Body
After signing up for “Back on Track,” a remedial program for people convicted of impaired driving, a man phoned the program to book a one-hour assessment interview. He was given the choice of several time slots. He arrived at 3:30 on the appointed day, believing he was half an hour early for the 4 p.m. slot. Instead, he was told the interview had actually been booked for 3 p.m.
/en/our-work/case-stories/matter-time

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

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info@ombudsman.on.ca

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