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A woman complained to us that the Registrar General’s website froze when she was in the midst of applying for death certificates for two family members.

A student who was close to completing her program at a college of applied arts and technology was unsure if she had all the credits she needed for her diploma, so she enrolled in an extra course just in case.

In a case that officials called “unprecedented,” a brother and sister complained to us about difficulties in applying to the Ontario Student Assistance Program (OSAP) – one to attend college, the other university.

An elderly woman needed our help with obtaining new identification after she lost her OHIP card, her primary photo ID.

We helped a father renew his daughter’s OHIP card after she had gone three years without a valid one and her application had been rejected.

A woman who moved to Ontario from Alberta for work sought our help after her application for OHIP coverage was rejected due to inadequate proof that she resided in Ontario.

A mother of two boys complained to our Office when she had trouble changing her children’s names on their birth certificates, documents they needed soon to make a trip to Disneyland in the U.S.

An almost-retired man who wanted to get a passport to travel sought our help after three frustrating years of trying to obtain a birth certificate from the Office of the Registrar General.

A mother of three who was enrolled in a combined college and university nursing program was not allowed to progress to the university portion of the program because her grade in a college course was 1.5% below the required threshold.

A university student contacted our Office with several concerns, including a stalled academic appeal, the conduct of one of his professors, administrative fees, and the university’s unwillingness to release his official transcript.

The Special Ombudsman Response Team's probe of complaints of delays in processing of registrations of births, deaths marriages and name changes found an improvements since the previous Ombudsman’s investigation in 2004.

A driver who suffered what he believed to be a seizure in April 2013 was diagnosed by a neurologist and, as required by the Ministry of Transportation, had his licence suspended pending a medical review. On October 28, 2013, his doctor faxed documentation to the Ministry to prove that he had been seizure-free for six months, and thus eligible to have his licence reinstated.

A 65-year-old man had his driver’s licence suspended in May 2014 after hospital staff reported to the Ministry of Transportation that he had suffered a fall that knocked him unconscious. After this incident, the man provided the Ministry with letters from three different doctors confirming he was in good health, but two months later, his licence was still suspended.

After signing up for “Back on Track,” a remedial program for people convicted of impaired driving, a man phoned the program to book a one-hour assessment interview. He was given the choice of several time slots. He arrived at 3:30 on the appointed day, believing he was half an hour early for the 4 p.m. slot. Instead, he was told the interview had actually been booked for 3 p.m.

A student from outside of Canada, who was married to a Canadian citizen, chose to enter the country on an international student visa because it would be processed faster than her spousal visa.

A new driver complained to our Office after waiting six months for his permanent driver’s licence. He had passed the written test and turned over his Ontario-issued government photo ID to ServiceOntario, expecting a replacement card in the mail, but he never received it.  

A woman turned to the Ombudsman for help when she had trouble renewing her Ontario Health Insurance Plan coverage. She had been living with friends and was struggling to provide proof that she was an Ontario resident so she could renew her OHIP card before it expired on September 30.

A mother who had been commuting two hours every day to attend classes at an Everest College campus applied for funding to resume her studies elsewhere after the college closed.

A transgender man complained to our Office because he was having difficulty obtaining an updated birth certificate from the Registrar General.

A PhD student who was given no opportunity to repeat his final exam when he failed on his first try after 16 months of course work complained to our Office that he had hit a dead end in the university’s appeal process.