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ATTENTION: Our website will be offline: Our website will be offline between 8 a.m. and 9 a.m. on Friday, October 31. You can still submit a complaint by email at info@ombudsman.on.ca.

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Speeches and articles

December 7, 2023

French language services commissioner receives highest level of complaints and inquiries since 2019 (The Trillium)

The commissioner released his annual report on Thursday
October 23, 2023

An interview with Diana Cooke, Director, Children and Youth Unit, Ontario Ombudsman (OBA)

I have had the pleasure of working with Diana Cooke for several years. Diana is the Director of Children and Youth at Ombudsman Ontario. Previously, she worked at the Office of the Provincial Advocate...
October 5, 2023

Correctional facilities continue to bring in the most complaints and inquiries to provincial ombudsman: report (The Trillium)

Ombudsman Paul Dubé released his 2022-23 annual report on Thursday.
September 21, 2023

The role of Ombudsman in the world: Between reality and possibility

International Conference of Ombudsman, September 21, 2023, Rome, Italy
September 7, 2023

Ontario government oversight of long-term care homes 'largely collapsed' during pandemic, ombudsman finds (CTV News)

The Ministry of Long-Term Care’s oversight mechanisms “largely collapsed” when the COVID-19 pandemic hit, with on-site inspections of long-term care homes grinding to a halt for nearly two months...
September 7, 2023

Long-term care inspections system was overwhelmed by first wave of COVID-19, ombudsman finds (Toronto Star)

Ontario’s long-term care inspections branch was overwhelmed and “unprepared” during the first wave of COVID-19 says a new report from the province’s ombudsman, who has made 76 recommendations to...
September 7, 2023

Ontario ombudsman urges stronger enforcement of LTC rules (Global News)

Ontario’s Ministry of Long-Term Care needs to ensure in-person inspections of nursing homes can take place in a future pandemic and that inspectors can immediately act when residents are at risk of...
September 7, 2023

Living conditions ‘like hell’: Ontario Ombudsman reports on pandemic LTC inspection failures (The Trillium)

The inspection system ‘collapsed’ and instead of action, concerned loved ones were given ‘key messages,’ the watchdog finds
September 7, 2023

Ontario's LTC inspection system fell apart during 1st COVID-19 wave: report (CBC)

Province conducted no long-term care home inspections in spring of 2020
June 6, 2023

Luncheon welcoming CCPO members, hosted by Her Honour Lt. Governor Elizabeth Dowdeswell

Her Honour, Lieutenant Governor of Ontario, Elizabeth Dowdeswell, welcomed delegates from the Canadian Council of Parliamentary Ombudsman to a luncheon at Queen’s Park.
May 4, 2023

Ombudsman calls for change at failing LTB (Canadian Apartment)

Ombudsman Paul Dubé paints a grim picture of the Landlord and Tenant Board (LTB) in his latest investigation report, released May 4th. Long plagued by severe backlogs, staff shortages, and antiquated...
May 4, 2023

Ontario's Landlord and Tenant Board 'fundamentally failing,' ombudsman finds (CBC)

Backlog of cases at the LTB now more than 38,000
May 4, 2023

‘Excruciating delays’ at Ontario’s Landlord and Tenant Board: Ombudsman report (Global News)

A backlog of cases at Ontario’s Landlord and Tenant Board has grown to 38,000 and it is taking an average of seven or eight months — sometimes up to two years — for a hearing to be scheduled, the...
April 13, 2023

Child-welfare agencies failed Indigenous girl from North: Ombudsman (Sudbury Star)

Actions not taken when young teen went missing from foster care, report finds
April 13, 2023

Child welfare agencies failed to protect vulnerable Indigenous child: Ombudsman (APTN National News)

Misty went missing seven times while living under the care of Johnson Children’s Services in an undisclosed city.
April 13, 2023

Ontario ombudsman slams foster care company, child welfare agencies for failing Indigenous girl (Global News)

When a 13-year-old Indigenous girl repeatedly went missing from foster care in southwestern Ontario, the company looking after her kept assuring police it had no safety concerns.
April 13, 2023

Urgent Action Needed: Child Welfare Organizations Must Implement Changes to Protect Vulnerable Indigenous Children (NetNewsLedger)

Ontario Ombudsman Paul Dubé has released a report titled “Missing In Inaction, Misty’s Story”, which details how multiple child welfare organizations failed to ensure the safety of an Indigenous girl...
December 20, 2022

'A situation of chronic neglect:' Ombudsman releases scathing report after boy found malnourished and living in squalor (CP24)

A 10-year-old boy was found malnourished and living in squalor in October 2018 but the Children’s Aid Society of Toronto refused to take him into their custody, prompting “horrified” police officers...
December 20, 2022

Ombudsman rebukes Toronto children’s aid in first child protection investigation (Law Times)

Toronto children's aid 'repeatedly failed to comply with child protection standards'
September 13, 2022

Ombudsman closes file on contentious 2016 chief administrative officer hiring (Standard Reporter)

Niagara Region implemented all 16 recommendations from J. Paul Dubé’s report
August 15, 2022

Teaching police how to handle people in crisis (The Star)

Ontario Ombudsman Paul Dubé has renewed his call for standardized and mandatory training for police officers in deescalation for dealing with people in crisis.

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

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Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

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