The Ombudsman investigates individual complaints and major systemic issues under the Ombudsman Act.
Read the selected cases below and use the filters to search by year and / or topic.
October 29, 2020
29 October, 2020
A 16-year-old who has a developmental disability and lives in a group home contacted us to raise questions about his rights.
A 13-year-old racialized youth complained to us after her children’s aid society (CAS) called the police to transport her to a new group home – which they did by handcuffing her and placing her in the back of a police vehicle.
September 28, 2020
28 September, 2020
A 16-year-old youth living in a group home complained to our Office that staff at the home were not allowing him to contact certain members of his family because his mother – his legal guardian – did not want him speaking to them.
August 28, 2020
28 August, 2020
A 15-year-old emailed us that she was being physically and verbally abused by her mother, and had started to self-harm and even attempted suicide as a result.
July 31, 2020
31 July, 2020
A 16-year-old living in a foster home sought our help when she was invited to spend the night at a friend’s house, but her foster care agency denied her request, citing COVID-19 restrictions.
July 6, 2020
6 July, 2020
An 11-year-old told us she felt unsafe in her group home after another resident threatened her with a knife.
A young person who was serving a youth sentence at an adult correctional facility complained to us that he was not being provided access to services required by his court-ordered plan.
March 31, 2020
31 March, 2020
A Black youth living in a rural group home with little access to public transit complained to us that staff would not drive him to get a haircut.
February 26, 2020
26 February, 2020
The mother of a teenager with developmental disability complained to us about an incident involving her daughter at a group home.
January 31, 2020
31 January, 2020
A mother called our Children and Youth Unit after her local children’s aid society told her it would not review her complaint due to a lack of information.
November 29, 2019
29 November, 2019
A 16-year-old youth in care of a children’s aid society felt that her needs were not being met since she had a change in caseworkers.
October 31, 2019
31 October, 2019
When a woman complained to us about how she and her family were treated by a children’s aid society, we first advised her to contact her caseworker and raise the issue through the society’s internal process.
September 30, 2019
30 September, 2019
Unhappy with his placement at a foster home, a 17-year-old asked his children’s aid society caseworker for a placement change, only to be told the home he was staying in was best for him.
July 31, 2019
31 July, 2019
A 16-year-old girl living in a group home told us she had asked her children’s aid society worker to initiate a review of her placement because she felt unsafe, but the caseworker didn't follow up with her.
May 31, 2019
31 May, 2019
A pregnant youth called us for help when she went for an ultrasound and was told her health card was cancelled.
A young person in a treatment group home called us, saying she felt like she had no one to talk to.
A 15-year-old who had been in a group home for three years sought our help in moving into a foster home where he could become more independent.