Selected Cases

Filter By

October 5, 2023

5 October 2023

A grey area

An environmental group complained to us when they didn’t hear back from the Ministry of Natural Resources and Forestry about their concerns related to a development project’s unregulated grey water and natural septic systems.

Topics include:Les sujets incluent:

October 5, 2023

5 October 2023

Flood of concern

When a conservation authority approved a permit to fill regulated flood plains, we received several complaints from local residents concerned about the negative effects on the environment.

Topics include:Les sujets incluent:

August 10, 2022

10 August 2022

Septic solution

A homeowner sought our help with servicing his septic tank – which was located on the property of a neighbour who would not allow access.

Topics include:Les sujets incluent:

August 10, 2022

10 August 2022

Debris debacle

A group of residents near a construction site complained that the Ministry of the Environment, Conservation and Parks was not acting on their complaints about debris.

Topics include:Les sujets incluent:

August 10, 2022

10 August 2022

Errant pass

A woman sought our help after she purchased an annual Ontario Parks pass by mistake – she had meant to buy a Parks Canada pass (for national parks) instead.

Topics include:Les sujets incluent:

June 28, 2021

28 June 2021

Un-fur treatment

A First Nations trapper sought our help in obtaining a refund from the Ministry of Natural Resources and Forestry for licences to sell furs commercially, and a mandatory humane trapping course.

Topics include:Les sujets incluent:

June 28, 2021

28 June 2021

Upstream battle

A homeowner complained to us about a pipe outlet on his property that was leaking foul-smelling fluid. His municipality referred him to the Ministry of Transportation, which denied responsibility.

Topics include:Les sujets incluent:

July 6, 2020

6 July 2020

Whose sewage

A trailer park owner contacted us when a dispute arose about responsibility for the municipal sewage system servicing the park.

Topics include:Les sujets incluent:

July 6, 2020

6 July 2020

After the fire

After firefighters used foam containing PFAS (per- and polyfluoroalkyl substances) to put out a fire at her property, a woman complained to us about how long it was taking to ensure her water was safe to drink.

Topics include:Les sujets incluent:

June 25, 2019

25 June 2019

All’s well that ends well

After our staff assisted a Tesla owner in having his Electric and Hydrogen Vehicle Incentive Program application approved, he returned to us for help in February 2019, after he received only half of his $14,000 rebate.

Topics include:Les sujets incluent:

June 25, 2019

25 June 2019

On the hook

A woman who runs a commercial fishing business complained that the Ministry of Natural Resources and Forestry had not responded to her request for a refund of more than $31,000 she had overpaid in Crown lease fees over several years.

Topics include:Les sujets incluent:

June 26, 2018

26 June 2018

Month to month

A man sought our help with his local hydro company, which was sending him late notices and charging him interest on his quarterly water heater rental bill.

Topics include:Les sujets incluent:

June 26, 2018

26 June 2018

Connection made

A woman was trying without success to have hydro reconnected at a rental property and was concerned about a delay and lack of communication from the local hydro company.

Topics include:Les sujets incluent:

June 27, 2017

27 June 2017

Powerful gesture

A man was upset that it took the Ontario Electricity Support Program six months to process his application, even though its website says it should take 6-8 weeks.

Topics include:Les sujets incluent:

June 27, 2017

27 June 2017

Wires crossed

We received complaints from four residents in one building who each received catch-up bills from their municipal hydro company for $2,000-5,000.

Topics include:Les sujets incluent:

July 28, 2015

28 July 2015

Electrifying error

A woman was frustrated and confused by a dramatic increase in her electricity bills after her meter was changed in August 2013 – from $244 that July, to $403 in August, and up to $1,700 in January 2014.

Topics include:Les sujets incluent:

July 28, 2015

28 July 2015

Overbill overkill

A farmer was concerned about the high electricity bills he received for the first six months of 2014, even though his corn dryer – the machine on his farm using the highest amount of electricity – wasn’t in use. His bills were close to $9,000, including $843 in delivery charges on $112 worth of electricity.

Topics include:Les sujets incluent: