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New year, new era for municipal oversight in Ontario (Municipal World)

Municipal World By Barbara Finlay, Acting Ombudsman December 2015 On January 1, 2016, citizens of Ontario will finally be able to bring their municipal complaints to their provincial Ombudsman. For readers in B.C., New Brunswick, Nova Scotia, Newfoundland and Labrador, and Yukon, this won’t seem …

Speaker's Corner: Police need more training on non-lethal force (Law Times)

Law Times 25 July 2016 Written By Paul Dubé Recently, it took just four minutes for David Orazietti, Ontario’s Minister of Community Safety and Correctional Services, to announce changes that will fundamentally affect law and order across the province. Responding to my office’s investigation into …

Eight Simple Things to Know About Bill 8 and the Ombudsman’s New Oversight of Municipalities (Public Sector Digest)

Public Sector Digest By Barbara Finlay, Acting Ombudsman of Ontario February 2016 Some 40 years after the first Ontario Ombudsman called for it – and 13 months after it was formally passed into law – municipalities in this province now come under the jurisdiction of the Ombudsman’s office. For the …

I’m here to help (Toronto Sun)

Toronto Sun Paul Dubé, Guest Columnist Section: Opinion/Columnist July 8, 2017   This is a time of significant growth and impact for the Office of the Ontario Ombudsman. Our mandate, expanded last year, now includes not just provincial government bodies, but municipalities, universities and school …

Newsletter - Ombudsman's March 2017 message

Newsletter - Ombudsman's March 2017 message …

Newsletter - Minister accepts all 32 Ombudsman recommendations to reform flawed segregation system

Newsletter - Minister accepts all 32 Ombudsman recommendations to reform flawed segregation system …

Newsletter - Ombudsman to investigate communication of driver’s licence suspensions and reinstatements

Newsletter - Ombudsman to investigate communication of driver’s licence suspensions and reinstatements …

Administrative Tribunals

If you believe you were not treated fairly by an administrative tribunal, you may file a formal complaint . Where the Ombudsman finds that an individual was not treated fairly, he may make recommendations to the tribunal to address the problem. The Ombudsman may also make recommendations to address …

Contact Us

Do you have a complaint about an Ontario public sector body? Fill out an online complaint form   Please take a moment to learn more about respectful communication with our Office . Please note that we do not accept complaints through Facebook, X, or any other third-party platforms. Contacts Office …

Questions?

Questions? What to expect if we contact you Contact Us … Questions? …

Strategic plan

Ombudsman Ontario - Strategic Plan (accessible PDF) Strategic Plan - Infographic Sheet (accessible PDF) Our Commitment At Ombudsman Ontario, we are dedicated to being an effective agent of positive change for the people of Ontario We do this by standing for the rights and well-being of Ontarians, …

Newsletter - Ombudsman's February 2017 message

Newsletter - Ombudsman's February 2017 message …

Newsletter - Ombudsman's January 2017 message

Newsletter - Ombudsman's January 2017 message …

Brochures, posters and resources

We resolve complaints about more than 1,000 government and public sector bodies. This includes: Provincial ministries and programs Crown corporations Administrative tribunals Agencies, boards and commissions Child protection services Cities, towns and municipalities French language services School …

The Ombudsman and Team

Message from the Ombudsman Paul Dubé, Ombudsman Barbara Finlay, Deputy Ombudsman Carl Bouchard, French Language Services Commissioner Organizational structure Proactive disclosure   Paul Dubé, Ombudsman Born in Calgary, Alberta, Mr. Paul Dubé (he/him) spent his adolescence in Dalhousie, New …

What we do

We solve problems with Ontario government and public services. We make sure they treat people fairly and respect the rights of Ontarians. Find out more about our work to help make Ontario services better while enhancing accountability and transparency in the public sector. If you have a question, …

MIGRATED WITHOUT TITLE

Home Contact Us Training Sign up for our newsletter Follow Us Ombudsman Logo ~/Media/ombudsman/ombudsman/Homepage/ombudsmanFooterLogo.png Ombudsman Ontario All Contents © 2025, Ombudsman Ontario. All Rights Reserved. The Ontario Ombudsman’s work takes place on traditional Indigenous territories …
Ombudsman-Ontario-Calvin-April-2024-report-accessible.pdf

PDF∙301.92 KB∙Last Modified: 1 Apr 2024

Ombudsman Report Investigation into meetings held by the Municipality of Calvin’s Ad Hoc Code of Conduct Working Group and Ad Hoc Municipal Planning Working Group Paul Dubé Ombudsman of Ontario April 2024 Investigation into meetings of two working groups of the Municipality of Calvin April 2024 1 …
Ombudsman-Ontario-Local-Services-Boards-March-2024-submission-accessible.pdf

PDF∙235.35 KB∙Last Modified: 6 Mar 2024

Submission to the Ministry of Northern Development regarding the proposed modernization of the Northern Services Boards Act Paul Dubé Ombudsman of Ontario March 2024 Submission to the Ministry of Northern Development regarding the proposed modernization of the Northern Services Boards Act March …
Ombudsman-Ontario-Regies-locales-des-services-publics-mars-2024-memoire-accessible.pdf

PDF∙239.58 KB∙Last Modified: 6 Mar 2024

Mémoire au ministère du Développement du Nord concernant le projet de modernisation de la Loi sur les régies des services publics du Nord Paul Dubé Ombudsman de l’Ontario Mars 2024 Mémoire au ministère du Développement du Nord concernant le projet de modernisation de la Loi sur les régies des …