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Displaying 1501 - 1520 of 5139

It looks like change is finally coming to the Family Responsibility Office (TVO)

John Michael McGrath TVO June 27, 2017   The Family Responsibility Office is one of the perennial nightmare cases in the provincial government. The agency responsible for enforcing child- and spousal-support payments is never going to be the soil out of which good-news stories grow. Still, it’s …

10 notable cases from the Ontario ombudsman's annual report (QP Briefing)

Sabrina Nanji Posted with permission from QP Briefing June 27, 2017   Ontario ombudsman Paul Dubé on Tuesday released his annual report into the 21,328 complaints his office received in 2016-17 - his first full term with an expanded mandate that now covers municipalities, universities and school …

The Ontario Ombudsman’s Top 10 Things to Know for 2016

A year-end Top 10 list is an annual tradition here at the Office of the Ontario Ombudsman. As we wrap up our milestone 40th year and welcome an historic expansion of our mandate on January 1, Acting Ombudsman Barbara Finlay has designed this year’s list to help Ontarians get to know us better. …

Ombudsman’s office releases submission on carding

Calls for overhaul, strict control of “illegal” police practice (TORONTO – September 24, 2015) – The Office of the Ombudsman of Ontario today publicly released its submission to the government on the subject of police street checks. The submission was made in August as part of the Ministry of …

Ombudsman’s office marks 40 years of helping citizens, improving governance

(TORONTO — October 30, 2015) - The Office of the Ontario Ombudsman today celebrates 40 years of helping citizens resolve issues with the provincial government. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975. …

Ombudsman urges corporate culture overhaul, ongoing oversight of Hydro One

(TORONTO – May 25, 2015) - Ombudsman André Marin today called on Hydro One to overhaul its corporate culture to focus on customers and transparency, and urged the government to preserve independent oversight of the utility in the public interest. Reporting on the largest investigation in his …

Ombudsman reports progress in municipal transparency, encourages local accountability officers

(TORONTO – December 16, 2015) - A new era of local government accountability begins January 1 when the Office of the Ontario Ombudsman takes on full oversight of municipalities, Acting Ombudsman Barbara Finlay said today in releasing the Office’s latest report. “We look forward to the chance, at …

Ombudsman receives 50 complaints about school boards in first week of mandate; increase expected as classes begin

(TORONTO – September 8, 2015) - One week after new legislation enabling the Ontario Ombudsman to take complaints about school boards took effect, 50 people have complained about a diverse range of issues – a number expected to grow as Ontario children return to school today. “We’re already seeing a …

Ombudsman receives 10,000+ complaints about Hydro One, urges utility to stop “cruel, deceitful” threats to customers

(TORONTO – March 11, 2015) - Just 13 months after launching an investigation into billing and customer service problems at Hydro One , Ontario Ombudsman André Marin announced today his office has received more than 10,000 complaints about the utility – its highest total, by far, for any …

Ombudsman oversight coming soon to municipalities, universities and school boards

Dates for Bill 8 proclaimed: Historic expansion of mandate (TORONTO – May 21, 2015) – The public will be able to complain to the Ontario Ombudsman about school boards as of September 1, 2015, and about municipalities and universities as of January 1, 2016, now that the dates have been proclaimed …

Ombudsman no longer able to take Hydro One complaints

(TORONTO – June 4, 2015) Ontario Ombudsman André Marin today reminded customers of Hydro One that his office is no longer able to take complaints about the utility, now that royal assent has been given to Bill 91, the Building Ontario Up Act (Budget Measures) 2015. The Ombudsman’s Office also …

Ombudsman marks decade of progress in 2014-2015 Annual Report

TORONTO (July 28, 2015) – Ontario Ombudsman André Marin today released his tenth annual report, marking the end of an historic year – and decade – that saw the largest investigation in the history of the office, the enactment of legislation extending the Ombudsman’s mandate to municipalities, …

Statement from Ontario's Independent Legislative Officers

(TORONTO) Ontario’s Independent Officers of the Legislative Assembly are calling on the provincial government to reverse plans in the Budget Bill that they believe will significantly reduce important oversight powers. The Officers report to the Assembly, not to the government of the day, and …

Ombudsman closes last Hydro One case – oversight ends today

(TORONTO – December 4, 2015) - The Office of the Ontario Ombudsman has closed its last Hydro One case, as the utility no longer comes under the watchdog’s scrutiny, Acting Ombudsman Barbara Finlay announced today. Provisions in the Building Ontario Up Act passed on June 4, 2015, enabled partial …

Brighter days ahead for municipal accountability: Ombudsman

(TORONTO – January 27, 2015) After seven years of “patchwork” enforcement and widespread confusion about the rules requiring them to hold open meetings, there is good news for Ontario municipalities and the citizens seeking to hold them accountable, Ontario Ombudsman André Marin says today in his …

Ombudsman begins taking complaints about school boards September 1

TORONTO (August 31, 2015) – Beginning tomorrow, September 1, the Ontario Ombudsman is officially able to take complaints about the province’s 82 school boards. The historic new expansion of the Ombudsman’s mandate was granted with the passage of Bill 8, the Public Sector and MPP Accountability and …

Ombudsman begins taking complaints about Ontario municipalities and universities on New Year’s Day

TORONTO (December 31, 2015) – Beginning tomorrow – January 1, 2016 – the Ontario Ombudsman is officially able to take complaints about the province’s 444 municipalities and 21 publicly funded universities. This historic expansion of the Ombudsman’s mandate is the result of the Public Sector and MPP …

Information for new Hydro One complainants

On March 14, 2016 the new Ombudsman for Hydro One started taking complaints. If you have a complaint about Hydro One, This link opens in a new tab contact the Office of the Hydro One Ombudsman , or by phone or email: Toll-free telephone: 1-844-608-8756 TTY: 416-345-5839 Email: …

Acting Ombudsman of Ontario named

Barbara Finlay takes over from André Marin pending selection process (TORONTO, September 16, 2015) – Barbara Finlay has been named acting Ombudsman of Ontario, pending the Legislative Assembly’s selection process to fill the position permanently. Ms. Finlay has served with the Ontario Ombudsman’s …

Reports on two Ombudsman investigations in final stages

(TORONTO – May 19, 2016) - Ontario Ombudsman Paul Dubé confirmed today that he expects to release reports on two of his office’s in-depth systemic investigations in June and July, once required processes are complete.  The first involves an investigation into how the province directs police …

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

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