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Greater Essex County District School Board - Meetings on February 20, March 19, April 2, and April 16, 2024

June 12, 2024 - The Ombudsman received more than 300 complaints that raised concerns about the Greater Essex County District School Board’s process for naming a new kindergarten to grade 12 school located in Kingsville. Many of these complaints additionally raised concerns that during closed …

Investigation into a complaint about meetings held by the Greater Essex County District School Board

Ombudsman's final report on the investigation into a complaint about meetings held by the Greater Essex County District School Board (accessible PDF) Investigation into a complaint about meetings held by the Greater Essex County District School Board Paul Dubé Ombudsman of Ontario June 2024 …

Greater Essex County District School Board - Meeting on June 25, 2024

December 17, 2024 - The Ombudsman reviewed a complaint about a meeting held by the Board of Trustees of the Greater Essex County District School Board on June 25, 2024. The complaint alleged that the School Board conducted a portion of its public meeting in private in a different location after it …

Investigation into a complaint about a meeting held by the Chair’s Council of the Near North District School Board on December 22, 2023

Ombudsman's final report on the investigation into a complaint about a meeting held by the Chair’s Council of the Near North District School Board on December 22, 2023 (accessible PDF) Investigation into a complaint about a meeting held by the Chair’s Council of the Near North District School Board …

Grand Erie District School Board - Meeting on May 30, 2022

October 11, 2022 - The Ombudsman received a complaint about a closed meeting held by the Board of Trustees for the Grand Erie District School Board on May 30, 2022. The complaint alleged that the Board discussed new governance by-laws and policies during this in camera meeting, and, in doing so, …

Make a complaint

Our role is to make sure you’ve been treated fairly by Ontario government and public services, and that your rights have been respected. Learn how we can help you and what happens when you contact us with a question, problem or complaint. … Make a …

Questions and inquiries

Do you have questions about how we work? Are you interested in a presentation to your organization about our Office? Contact us by email at info@ombudsman.on.ca or use the form below. Note: This form is not for complaints. If you wish to make a complaint, please use our complaint form . … Questions …

Ontario Ombudsman awarded King Charles III Coronation medal as his office marks 50th anniversary

(TORONTO – March 3, 2025) Ontario Ombudsman Paul Dubé today received the King Charles III Coronation Medal, presented by Lieutenant Governor Edith Dumont at a ceremony she hosted at Queen’s Park. The medal, which marks King Charles III’s coronation in 2023, is awarded to individuals who have …

Address to the Société économique de l'Ontario

SOCIETÉ ÉCONOMIQUE DE L’ONTARIO Toronto, March 19, 2025 Paul Dubé Good evening, distinguished guests, It’s an honour and privilege to be speaking to you tonight, as we celebrate the International Francophonie Month. Now is an opportune time to reflect on the challenges that Francophones in Ontario …

French Language Services Commissioner to investigate in-person service delivery at ServiceOntario

(TORONTO – April 1, 2025) French Language Services Commissioner Carl Bouchard today announced that he is launching an investigation into service in French at ServiceOntario locations. "We hear regularly from people who say they were either unable to be served in French by ServiceOntario staff, or …

Newsletter - French Language Services Commissioner investigates in-person service delivery at ServiceOntario

Newsletter - French Language Services Commissioner investigates in-person service delivery at ServiceOntario …

Newsletter - Ombudsman awarded King Charles III Coronation Medal as his office marks 50th anniversary

Newsletter - Ombudsman awarded King Charles III Coronation Medal as his office marks 50th anniversary …

Mission, vision and values

Our Mission To be an effective agent of positive change for the people of Ontario by enhancing government and public sector fairness, accountability and transparency, as well as promoting a respect for rights. Our Vision A public sector that serves Ontarians in a way that is fair, accountable, …

Members of Provincial Parliament

As an independent, impartial and non-partisan Officer of the Legislature, the Ontario Ombudsman helps ensure accountability, fairness, and the resolution of issues with public services across the province. Every year, we receive close to 30,000 complaints about government and public sector …

Legislation

Legislation sets out what we can do , who we can help , and what organizations we can take complaints about . It also empowers us to carry out our work with independence, impartiality, and respect for the rights of Ontarians. The Ombudsman’s powers and jurisdiction are set out in the Ombudsman Act …

What we can and can’t do

We’re here to make sure everyone in Ontario is treated fairly by government and public services. We can take complaints about more than 1,000 government and public sector organizations. How we can help We can review a complaint about or problem with: Provincial ministries and programs Crown …

Ways we help

We’re here to help resolve problems with government and public sector organizations. We make sure you’re treated fairly and your rights are respected. Contact us if you: Have a problem with an Ontario government or public service Believe you were treated unfairly or disrespected Feel frustrated …

How to make a complaint

If you have a complaint about an Ontario government or public service, we can help. We can take complaints about more than 1,000 government and public sector organizations. Our services are confidential and free. If we can’t help with your complaint, we’ll work with you to get you the help you …

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We can't seem to find the page you are looking for. Please try searching again. If you still haven’t found what you are looking for, contact us . … Error 404 - page not …

Complaints about our work

We welcome constructive feedback about the service provided by our Office, and make improvements accordingly, where appropriate. If you have a complaint about our service, please submit the complaint in writing, and outline your specific concerns.  If you make a written complaint about our service, …