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When visiting the Royal Ontario Museum in Toronto with his family, a Francophone noticed that the touchscreen ticket vending machines at the entrance were only available in English.

Commissioner's Message - Five years of contributions to Ontario’s vibrant Francophone community: I am pleased to present the 2023-2024 Annual Report of the French Language Services Commissioner of Ontario. May 1, 2024, marked five years to the day since the Ontario Ombudsman was entrusted with monitoring the administration of the French Language Services Act.

During the COVID-19 pandemic, Ontarians turned to the provincial government for important information on protecting their health and that of their families and communities.

A bride whose name was misspelled on her marriage certificate sought our help after waiting in vain for ServiceOntario to send her a form to request a correction.

We heard from a man who was waiting for a new long-form birth certificate for his son.

A man came to us for help when a problem with his birth certificate prevented him from applying for federal employment insurance (EI).

A landlord complained to us that his municipality had put his tenant’s unpaid water and wastewater charges on his property tax bill, without notifying him in advance.

A woman whose medical condition makes her reliant on an electric wheelchair, bed and lift was facing having her hydro disconnected because of an outstanding bill of $15,000.

A low-income senior complained that her utility provider had been incorrectly applying her Ontario Electricity Support Program credit to her water bill for more than five years.

A woman whose daughter had to have an emergency root canal procedure – at a cost of $700 – sought our help in obtaining coverage through Healthy Smiles Ontario, a provincial program that covers dental care for eligible children and youth who are 17 and under.

A woman reached out to us after contacting the Ministry of Long-Term Care’s Action Line with concerns about her mother’s death in a long-term care home.

A man lost his house when his Workplace Safety and Insurance Board (WSIB) benefits were cut off.

A man sought our help in obtaining his Joint Health and Safety Committee Certification through the Ministry of Labour, Immigration, Training and Skills Development.

A man had been waiting to receive a new wallet card from Skilled Trades Ontario – proof of his skilled trade credentials – for more than a year.

A man noticed that the driver’s licence he’d had for four years did not indicate that he was also qualified to drive a motorcycle.

A senior sought our help when his driver’s licence was suspended, just seven months after he had gone through an extensive process with the Driver Medical Review Office to get it reinstated.

A transgender woman who changed the name and sex designation on her driver’s licence contacted us in frustration after being told that her car insurance would now cost more.

A woman called us for help on the morning that she, her partner and three children were being evicted.

A landlord who claimed her tenant was threatening to kill her and her children asked for an urgent hearing with the Landlord and Tenant Board (LTB).

A woman complained to us that her friend, who was a client of the Office of the Public Guardian and Trustee (OPGT), was struggling to pay for her day-to-day expenses with the weekly $50 the OPGT provided.