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Newsletter - Our 2024-2025 Annual Report is now available!

Newsletter - Our 2024-2025 Annual Report is now available! …
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Ombudsman calls for “urgent” reform of Ontario’s correctional system and stronger respect for rights

(TORONTO – June 25, 2025) Ontario Ombudsman Paul Dubé today called on the province to take urgent action to address a “growing crisis” in its overcrowded correctional facilities. Citing a 55% increase in complaints about correctional facilities in the past year ( 6,870 cases), and deteriorating …
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Canadian Council of Parliamentary Ombudsman Endorses Key Principles to Strengthen Oversight and Public Trust

Charlottetown, PEI — The Canadian Council of Parliamentary Ombudsman (CCPO) has formally endorsed a set of key principles designed to ensure the independence, effectiveness, and accountability of Ombudsman institutions across Canada. These principles, adopted during the Council's gathering in …
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Ombudsman to investigate Ontario’s response to incident at Maplehurst Correctional Complex

(TORONTO – June 9, 2025) Ontario Ombudsman Paul Dubé today announced a new investigation into the Ministry of the Solicitor General’s response to a December 2023 incident at Maplehurst Correctional Complex, due to significant public concerns about transparency, accountability and inmates’ rights. …
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Service excellence principles

The Office of the Ontario Ombudsman is committed to prioritizing service excellence and value for all Ontarians. We strive to deliver high-quality and impactful work through exceptional service to the public, in accordance with fundamental ombudsman principles.  This commitment is reflected in our …
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Newsletter - New to Ontario? We can help

Newsletter - New to Ontario? We can help …
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Services for French speakers

As part of Ombudsman Ontario, the French Language Services Commissioner oversees and encourages compliance with the French Language Services Act ( FLSA ) . The Minister of Francophone Affairs is responsible for administering the FLSA . The Commissioner can: Review or investigate complaints about …
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Toronto Catholic District School Board - Meeting on October 27, 2022

March 10, 2023 - The Ombudsman received a complaint about a closed meeting held by the Board of Trustees for the Toronto Catholic District School Board on October 27, 2022. The complaint alleged that the Board’s closed meeting agenda was not made public and that the open meeting agenda did not list …
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Durham District School Board - Meeting on June 5, 2023

November 29, 2023 - The Ombudsman received a complaint raising concerns that the Durham District School Board required members of the public to provide their contact information and show identification in order to physically attend meetings of the Board of Trustees. The complaint also raised …
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Near North District School Board - Meetings on December 14, 2022, January 12, 2023, and February 6, 2023

Ombudsman's final report on the investigation into a complaint about meetings held by the Near North District School Board’s Parry Sound Building Committee in December 2022, and January and February 2023 (accessible PDF) Investigation into a complaint about meetings held by the Near North District …
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Niagara Catholic District School Board - Meetings on June 7 and 20, 2023

March 13, 2024 - The Ombudsman received two complaints about meetings held by the Board of Trustees of the Niagara Catholic District School Board. One complaint alleged that during a closed meeting on June 7, 2023, the Board improperly discussed whether members of the public would be required to …
/en/info-public-bodies-and-officials/school-boards/investigations-and-reviews/niagara-catholic-district-school-board-meetings-june-7-and-20-2023

Greater Essex County District School Board - Meetings on February 20, March 19, April 2, and April 16, 2024

June 12, 2024 - The Ombudsman received more than 300 complaints that raised concerns about the Greater Essex County District School Board’s process for naming a new kindergarten to grade 12 school located in Kingsville. Many of these complaints additionally raised concerns that during closed …
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Investigation into a complaint about meetings held by the Greater Essex County District School Board

Ombudsman's final report on the investigation into a complaint about meetings held by the Greater Essex County District School Board (accessible PDF) Investigation into a complaint about meetings held by the Greater Essex County District School Board Paul Dubé Ombudsman of Ontario June 2024 …
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Greater Essex County District School Board - Meeting on June 25, 2024

December 17, 2024 - The Ombudsman reviewed a complaint about a meeting held by the Board of Trustees of the Greater Essex County District School Board on June 25, 2024. The complaint alleged that the School Board conducted a portion of its public meeting in private in a different location after it …
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Investigation into a complaint about a meeting held by the Chair’s Council of the Near North District School Board on December 22, 2023

Ombudsman's final report on the investigation into a complaint about a meeting held by the Chair’s Council of the Near North District School Board on December 22, 2023 (accessible PDF) Investigation into a complaint about a meeting held by the Chair’s Council of the Near North District School Board …
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Grand Erie District School Board - Meeting on May 30, 2022

October 11, 2022 - The Ombudsman received a complaint about a closed meeting held by the Board of Trustees for the Grand Erie District School Board on May 30, 2022. The complaint alleged that the Board discussed new governance by-laws and policies during this in camera meeting, and, in doing so, …
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Make a complaint

Our role is to make sure you’ve been treated fairly by Ontario government and public services, and that your rights have been respected. Learn how we can help you and what happens when you contact us with a question, problem or complaint. … Make a …
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Questions and inquiries

Note: This form is not for complaints. If you wish to make a complaint, please use our complaint form . Do you have questions about how we work? Are you interested in a presentation to your organization about our Office? Contact us by email at info@ombudsman.on.ca or use the form below. … Questions …
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Ontario Ombudsman awarded King Charles III Coronation medal as his office marks 50th anniversary

(TORONTO – March 3, 2025) Ontario Ombudsman Paul Dubé today received the King Charles III Coronation Medal, presented by Lieutenant Governor Edith Dumont at a ceremony she hosted at Queen’s Park. The medal, which marks King Charles III’s coronation in 2023, is awarded to individuals who have …
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Address to the Société économique de l'Ontario

SOCIETÉ ÉCONOMIQUE DE L’ONTARIO Toronto, March 19, 2025 Paul Dubé Good evening, distinguished guests, It’s an honour and privilege to be speaking to you tonight, as we celebrate the International Francophonie Month. Now is an opportune time to reflect on the challenges that Francophones in Ontario …
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