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Cleared to drive

A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier. Although his B.C. licence was valid, the Ministry would not licence him in Ontario unless he completed the “Back on Track” program …
A driver who moved to Ontario from British Columbia complained to our office that his job was at risk because of an impaired driving conviction from 13 years earlier.
/en/our-work/case-stories/cleared-drive

Building good policies

A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act . We spoke to the municipality and confirmed that it had taken steps to respond to …
A man who had a complaint about his municipality’s chief building official contacted our Office because his municipality did not have a code of conduct in place, even though this is required by the Building Code Act.
/en/our-work/case-stories/building-good-policies

Better late than never

A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired. The delay meant he would have to retake a course for his …
A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.
/en/our-work/case-stories/better-late-never

All wet

After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit. They then sent the man a letter in which they made findings about water …
After a man complained to us that his municipality had not responded to his letter about flood damage to his basement, municipal staff initially told us they didn’t answer because they deemed the complaint to be without merit.
/en/our-work/case-stories/all-wet

Advisor apology

A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time. Our inquiries determined that the mixup was due to the Office of the Worker Advisor failing to complete the internal appeals …
A man contacted our Office in frustration after the WSIAT heard only one of several claims he had filed, when he was expecting to have them all heard at the same time.
/en/our-work/case-stories/advisor-apology

From Hope to Despair

From to Whether the Ministry of Health and Long-Term Care’s refusal to fund the drug Cystagon for treatment of Batten’s Disease is unreasonable and unfair. OMBUDSMAN REPORT ANDRÉ MARIN | OMBUDSMAN OF ONTARIO | AUGUST 2005 INVESTIGATIVE TEAM Gareth Jones DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM …
Investigation into the Ministry of Health and Long-Term Care's refusal to fund the drug Cystagon for treatment of Batten's Disease.
/en/our-work/investigations/hope-despair

Between A Rock and A Hard Place

Parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care. FINAL REPORT André Marin Ombudsman of Ontario May 2005 OMBUDSMAN ONTARIO Final Report Special Investigation: Parents Forced to Place their Children with Severe …
Investigation into parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care.
/en/our-work/investigations/between-rock-and-hard-place

Losing the Waiting Game

Ombudsman Report ANDRÉ MARIN, OMBUDSMAN OF ONTARIO MAY 2006 INVESTIGATIVE TEAM Director, Special Ombudsman Response Team (SORT) Gareth Jones Investigators Rosie Dear Barbara Hirst Janet Ortved SENIOR COUNSEL Laura Pettigrew Wendy Ray Final Report Investigation into Unreasonable Delay at the …
Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.
/en/our-work/investigations/losing-waiting-game

It's All in the Name

OMBUDSMAN REPORT André Marin • Ombudsman of Ontario • August 2006 INVESTIGATIVE TEAM Investigators Elizabeth Weston Sue Haslam, Manager, Investigations SENIOR COUNSEL Laura Pettigrew www.ombudsman.on.ca … Investigation into the complaint of the Family Responsibility Office's ineffective enforcement …
Investigation into the complaint of the Family Responsibility Office's ineffective enforcement using a writ of seizure and sale.
/en/our-work/investigations/its-all-name

Getting it Right

Investigation into the Transparency of the Property Assessment Process and the Integrity and Efficiency of Decision-Making at the Municipal Property Assessment Corporation O M BU D S M A N R E P O R T • A N D R É M A R I N , O M B U D S M A N O F O N TA R I O • M A R C H 2 0 0 6 ­ INVESTIGATIVE …
Investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at the Municipal Property Assessment Corporation.
/en/our-work/investigations/getting-it-right

A Game of Trust

OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • March 2007 Investigation into the Ontario Lottery and Gaming Corporation’s Protection of the Public from Fraud and Theft Director Special Ombudsman Response Team (SORT) Gareth Jones Lead Investigator Elizabeth Weston Investigators Mary Jane …
Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.
/en/our-work/investigations/game-trust

Adding Insult to Injury

Ombudsman Report Investigation into the Treatment of Victims by the Criminal Injuries Compensation Board “Adding Insult to Injury” André Marin Ombudsman of Ontario February 2007 Table of Contents Executive Summary...................................................................................... …
Investigation into the treatment of victims by the Criminal Injuries Compensation Board.
/en/our-work/investigations/adding-insult-injury

Oversight Unseen

Investigation into the Special Investigations Unit’s operational effectiveness and credibility Ombudsman Report André Marin, Ombudsman of Ontario September 2008 LEAD INVESTIGATOR Kwame Addo INVESTIGATORS Mary Jane Fenton Rosie Dear Elizabeth Weston Grace Chau Irene Buncel Ciaran Buggle Domonie …
Investigation into the Special Investigations Unit's operational effectiveness and credibility.
/en/our-work/investigations/oversight-unseen

Building Clarity

Ombudsman Report “Building Clarity” Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public André Marin Ombudsman of Ontario May 2008 Table of Contents …
Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public.
/en/our-work/investigations/building-clarity

Too Cool For School Too

TOO COOL FOR SCHOOL TOO Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities. OMBUDSMAN REPORT André Marin, Ombudsman of Ontario August 2009 DIRECTOR, SPECIAL OMBUDSMAN …
Investigation into Cambrian College’s administration of its Health Information Management Program and the oversight provided by the Ministry of Training, Colleges and Universities.
/en/our-work/investigations/too-cool-school-too

Too Cool For School

TOO CO O L FOR SCHOOL Investigation into the Ministry of Training, Colleges and Universities’ Oversight of Bestech Academy Inc. and Enforcement of the Private Career Colleges Act OMBUDSMAN REPORT André Marin, Ombudsman of Ontario July 2009 DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM (SORT) Gareth …
Investigation into the Ministry of Training, Colleges and Universities’ oversight of Bestech Academy Inc. and enforcement of the Private Career Colleges Act.
/en/our-work/investigations/too-cool-school

The ABCs of Education and Training

“The ABCs of Education and Training” Investigation into City of Oshawa Development Services Committee Special Meeting of May 22, 2008 André Marin Ombudsman of Ontario March 23, 2009 Complaint 1 On June 11, 2008, we received a complaint alleging that the Development Services Committee of the City of …
Investigation into the City of Oshawa, Development Services Committee special meeting of May 22, 2008.
/en/our-work/investigations/abcs-education-and-training

Pirating Our Property

Ombudsman Report “Pirating Our Property” Investigation into the City of Oshawa’s Apparent Failure to Co-operate André Marin Ombudsman of Ontario April 2009 Table of Contents Overview …
Investigation into the City of Oshawa's apparent failure to co-operate.
/en/our-work/investigations/pirating-our-property

The LHIN Spin

The LHIN Spin Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process. OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • July 2010 Find us on Facebook – facebook.com/OntarioOmbudsman Follow us on …
Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process.
/en/our-work/investigations/lhin-spin

Limited funding of Herceptin

The Ministry of Health and Long-Term Care agreed to fund Herceptin for patients with breast cancer tumours of one centimetre in diameter or less. The Ombudsman suspended his investigation in May 2011, but he continues to monitor complaints and developments on the issue. Case update - Annual report …
Investigation into the province’s limited funding of Herceptin.
/en/our-work/investigations/limited-funding-herceptin