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The Ombudsman received a complaint alleging that council for the Township of South Frontenac contravened the Municipal Act’s open meeting requirements on July 13, 2021.

The Ombudsman received a complaint about the meeting practices of the Joint Planning Committee (JPC) for the ConnectWell Community Health Centre in the Township of Lanark Highlands.

The Ombudsman received complaints alleging that council for the Municipality of West Nipissing contravened the Municipal Act’s open meeting requirements on May 12, 2021.

A youth revealed to us that her concerns about being physically restrained at her group home were not being heard.

Our Office checked on a youth after we heard she was hurt when her group home staff physically restrained her self-injurious behaviour.

Our staff reached out to a youth after we learned that he had his arm broken while being restrained by staff at his group home.

Our Office made inquiries when we learned that a children’s aid society (CAS) asked the police to bring back a youth who had left her foster home without permission to return to her family home.

A whistleblower came to us with several disturbing allegations about a group home serving children and youth who are medically fragile or have other vulnerabilities.

A woman who had been granted full custody of her niece – with the support of a children’s aid society (CAS) – contacted us after waiting four months for a certified copy of the original court order, which she needed in order to apply for a health card and other important items for the girl.

A Francophone education professional complained to us about the inadequate quality of French on some of the forms for the Ontario Youth Apprenticeship Program (OYAP), a school-to-work transition program offered in high schools across the province.

The Ombudsman received a complaint alleging that council for the Township of McKellar improperly met in closed session on June 24, 2021, to discuss the West Parry Sound Pool and Wellness Centre contrary to the Municipal Act, 2001.

The Ombudsman received a complaint alleging that three councillors for the Township of McKellar improperly met with the incoming CAO/Clerk on March 3, 2021, contrary to the Municipal Act, 2001.

The Ombudsman received a complaint alleging that council for the Township of Lanark Highlands contravened the Municipal Act’s open meeting requirements on September 22, 2020. The complaint alleged that council’s discussion did not fit within the exceptions to the open meeting rules in the Municipal Act, 2001. The Ombudsman’s investigation found that council’s discussion was permissible under the Municipal Act’s closed meeting exception for personal matters about an identifiable individual in s.239(2)(b). As a best practice, the Ombudsman recommended that the Township ensure that its meeting minutes reflect the council’s discussion on all substantive matters and that closed sessions are recorded.

The Ombudsman received complaints about vote results displayed to the public during electronic meetings held by the City of Hamilton.

A man with ALS complained that when he moved into a long-term care home in 2017 due to his deteriorating condition, he become ineligible for the ventilator that he had been provided through the province’s Ventilator Equipment Pool program.

A First Nations trapper sought our help in obtaining a refund from the Ministry of Natural Resources and Forestry for licences to sell furs commercially, and a mandatory humane trapping course.

A homeowner complained to us about a pipe outlet on his property that was leaking foul-smelling fluid. His municipality referred him to the Ministry of Transportation, which denied responsibility.

A group home worker raised health and safety concerns with us after he and a few colleagues contracted COVID-19.

A personal support worker contacted us in frustration when he and his colleagues were denied “pandemic pay,” despite being in close contact with patients.

A woman who was waiting for the Fair Practices Commissioner (FPC – the WSIB’s internal ombudsman) to assist her with a loss-of-earnings assessment and prescription cost refund sought our help early in the pandemic.