Skip to main content
Ombudsman Ontario Home

Ombudsman Ontario

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Français
Français

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Open meetings
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Open meetings
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Ombudsman Ontario Home

Ombudsman Ontario

Français

Search

Refine your search

  • Annual Reports
  • Case Stories
  • Investigations
  • Submissions to government

Keyword

Category

  • Certificates and permits
  • Children and youth
  • Education - Daycare - Grade 12
  • Education - Post-Secondary
  • Employment
  • Energy and environment
  • French language services
  • Health
  • Law and order
  • Money and property
  • Municipalities
  • Social services
  • Transportation
Displaying 3341 - 3360 of 4597
GameofTrustFactsEN.pdf

PDF∙22.57 KB∙Last Modified: 23 May 2025

A Game of Trust By the numbers – Fact sheet ONTARIO LOTTERY AND GAMING CORPORATION History: Created as Ontario Lottery Corp. in 1975; merged with Ontario Casino Corp. in 2000; rebranded as “OLG” in 2006 Retailers: About 11,000 locations; OLG estimates of staff vary from 106,185 to 175,000 Total …
Ombudsman-Ontario-West-Elgin-September-2023-Letter-accessible.pdf

PDF∙226.62 KB∙Last Modified: 9 Aug 2023

J. Paul Dubé, Ombudsman SENT BY EMAIL Council for the Municipality of West Elgin 22413 Hoskins Line Rodney, ON N0L 2C0 September 7, 2023 Dear Members of Council for the Municipality of West Elgin: Re: Complaint concerning the March 23, 2023 council meeting My Office received a complaint about a …
Codes-of-Conduct-and-Integrity-Commissioners-FR-accessible.pdf

PDF∙273.03 KB∙Last Modified: 10 Oct 2017

Conseils pour les municipalités Codes de conduite et commissaires à l’intégrité Chaque municipalité devrait avoir un code de conduite qui s’applique aux membres des conseils municipaux, des conseils locaux et des comités. Le code de conduite devrait inclure un processus public de plainte. La …
Ombudsman-Ontario-OjiCree-brochure-accessible.pdf

PDF∙1.79 MB∙Last Modified: 26 Jan 2024

ᑭᑕᔭᓇ ᒪᓐᓯᓭᐎᓐ ᐅᓐᒋ ᐅᓐᑌᕆᔪ ᐅᑭᒪᐎᓐ ᑲᔦᒪ ᐅᑌᓇᓐᒃ ᐎᒋᐦᐃᐌᐎᓐ? ᑭᑎᓀᓐᑕᓇ ᐁᑭᑐᑕᑯᔭᓐ ᐁᑲ ᑾᔭᒃ ᐁᐃᓯᓭᒃ ᐁᐃᓀᓐᑕᒪᓐ ᑲᔦᒪ ᐁᑲ ᐁᑭᒋᓀᓂᒥᑯᔭᓐ? ᑭᓉᓐᔥ ᐃᓇ ᑭᑭᐸᐱᐦᐅ, ᑲᔦᒪ ᐁᑲ ᐁᑌᐱᓇᒪᓂᓐ ᑲᐃᔑ ᑲᑴᑌᔭᓐ? ᓂᓇᐎᓐᑦ ᑲᑭᐎᒋᐦᐃᑯ᙮ ᑫᐃᔑ ᐊᔓᑕᒪᑯᔭᓐ ᓂᓇᐎᓐᑦ ᑲᑭᐎᒋᐦᐃᑯ ᒋᑭᔑᐌᑕᑯᒃ ᑭᑲᓄᒋᑫᐎᓐ ᐅᓐᒋ ᐊᓂᔑᓇᐯ ᐃᓯᓭᐎᓇᓐ ᐅᐦᐅᒪ ᐅᓐᑌᕆᔪ ᒥᓇ ᐅᑌᓇᓐ ᐅᑭᒪᐎᓂᓐᒃ᙮ ᓂᓇᐎᓐᑦ ᑎᔑ ᐊᔓᑕᒪᑫᒥᓐ ᒋᒪᒥᓄᒋᑲᑌᑭᓐ ᒪᓐᓯᓭᐎᓇᓐ ᒥᓇ ᒋᐸᑭᑎᓂᑲᑌᑭᓐ ᐃᑭᑐᐎᓇᓐ …
UoF-Fact-sheet-EN-accsbl.pdf

PDF∙440.75 KB∙Last Modified: 22 Feb 2019

The Code – Facts and highlights Ombudsman’s investigation and report Regulations on “reasonable” force: Page 14 Process for reporting incidents of use of force: Page 15 Process for investigating incidents of use of force: Pages 15-18 Complaint trends first flagged to Ministry: November 2010 Formal …
Fort-Erie---EDTC-April-16.pdf

PDF∙1.09 MB∙Last Modified: 22 Apr 2025

July 3, 2012 Clerk Carolyn Kett Town of Fort Erie 1 Municipal Centre Drive Fort Erie, ON L2A 2S6 Dear Ms. Kett, Re: Complaint that Council attended closed meeting hosted by the Fort Erie Economic Development and Tourism Corporation – April 17 and May 2, 2012. I am writing further to our telephone …
cyu-complaint-form-EN.pdf

PDF∙77.97 KB∙Last Modified: 16 May 2019

COMPLAINT FORM: CHILDREN AND YOUTH Please use this form to file a complaint regarding services to children and youth in care, or an Ontario child protection agency. Forms can be emailed to cy-ej@ombudsman.on.ca or mailed to the Ombudsman’s Children and Youth Unit, 401 Bay Street, Suite 2200, …
AR13-Remarks-EN.pdf

PDF∙287.6 KB∙Last Modified: 18 Apr 2018

Annual Report 2012-2013 Ombudsman’s Remarks André Marin Thank you all for being here on this midsummer day. This has been a busy summer for provincial news, and my office has been no exception. My biggest challenge in releasing this year’s report is deciding which stories to highlight – there are …
SIU2-Fact-sheet-EN_1.pdf

PDF∙444.78 KB∙Last Modified: 7 May 2025

Oversight Undermined – Facts and highlights Special Investigations Unit Established 1990 Oversees 58 police forces Constituting authority: Section 113, Police Services Act. Number of formal SIU investigations, October 18, 2008- October 31, 2011: 658 Number of cases with police co-operation issues: …
LTB-Remarks-accessible.pdf

PDF∙167.31 KB∙Last Modified: 3 May 2023

Administrative Justice Delayed, Fairness Denied – Ombudsman’s opening remarks, May 4, 2023 Good morning, and welcome to everyone here today at Queen’s Park, and all who are joining us online. First, I think it is important to acknowledge that this land is the traditional territory of many nations, …
LTC-Highlights-accessible.pdf

PDF∙159 KB∙Last Modified: 6 Sep 2023

Lessons for the Long Term Facts and Highlights Investigation into the Ministry of Long-Term Care’s oversight of long-term care homes through inspection and enforcement during the COVID-19 pandemic Ombudsman’s investigation • • Number of recommendations: 76 (see full list after para 571) o All …
Mar-26-opening-remarks-ENG.pdf

PDF∙30.73 KB∙Last Modified: 26 Mar 2019

A Game of Trust – OPENING REMARKS André Marin (TORONTO – March 26, 2007) Ontarians buy lottery tickets by the millions. So much so that in 2006, the government lottery business grossed almost $2.4 billion. Considering that the odds of winning are infinitesimal, why do we even bother to play? …
Ministry-response-with-chart.pdf

PDF∙2.56 MB∙Last Modified: 11 Feb 2019

NTT-Appendix-EN-accessible.pdf

PDF∙1.19 MB∙Last Modified: 14 Jan 2019

Ministry of Community and Social Services Ministere des Services sociaux et communautaires Deputy Minister Sous-ministre Hepburn Block Queen's Park Toronto ON M7A 1E9 Tel.: 416 325-5225 Fax: 41 6 325-5240 Edifice Hepburn Queen's Park Toronto O N M7A 1E9 Tel. : 41 6 325-5225 "~> tvF Ontario Te hk : …
LTB-Highlights-accessible.pdf

PDF∙157.5 KB∙Last Modified: 3 May 2023

Administrative Justice Delayed, Fairness Denied Facts and Highlights Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and Tenant Board. Ombudsman’s …
LTC-Remarks-accessible.pdf

PDF∙169.54 KB∙Last Modified: 6 Sep 2023

Lessons for the Long Term – Ombudsman’s opening remarks, September 7, 2023 Good morning, and welcome to everyone here today at Queen’s Park, and all who are joining us online. First, I want to acknowledge that this land is the traditional territory of many nations, including the Mississaugas of the …
MinistryResponseH1-acc.pdf

PDF∙292.35 KB∙Last Modified: 29 Jan 2019

Ministry of Energy Ministere de I'Energie Office of th e Deputy Minister Bureau du sous-ministre 41h Hearst Block, Floor 900 Bay Street Toronto, ON M7A 2E1 Tel: 416-327-6758 Fax: 41 6-327-6755 Edifice Hearst, 4• etage 900, rue Bay Toronto, ON M7A 2E1 Tel: 416-327-6758 Telec.: 416-327-6755 f")h …
MTO-Mar28-letter.pdf

PDF∙195.04 KB∙Last Modified: 20 Feb 2019

Ministry of Transportation Ministere des Transports Office of the Deputy Minister Bureau du Sous-mi nistrc 3rd Floor, Ferguson Block 77 Welles ley Street West Toronto ON M7A 1Z8 Tel.: 416-327-9162 Fax : 416-327-9185 Edifice Ferguson, 3' etage 77, rue Wellesley Ouest Toronto ON M7A IZ8 Tel.: …
MTOremarksSept27-EN-accessible.pdf

PDF∙106.22 KB∙Last Modified: 27 Sep 2018

Suspended State Opening Remarks – Paul Dubé Good afternoon, to all of you here, and those watching via webcast. Thank you for your interest in today’s report. This investigation uncovered serious problems in the way the Ministry of Transportation communicates with drivers whose licences are …
Hamilton-Feb2019-final-EN.pdf

PDF∙81.04 KB∙Last Modified: 20 Feb 2019

Ombudsman Report Investigation into complaints about emails exchanged by members of council for the City of Hamilton between June 7 and June 26, 2018 and a meeting of the General Issues Committee on July 9, 2018 Paul Dubé Ontario Ombudsman February 2019 Complaint 1 My Office received a complaint …

Pagination

  • First First page
  • Previous Previous page
  • …
  • 167
  • 168
  • 169
  • …
  • Next Next page
  • Last Last page

The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

Footer menu

  • Make a complaint
  • Help for...
  • Our work
  • About us
  • Careers

Make a complaint

  • Info for public bodies and officials
  • News

Footer buttons

  • Sign up for our newsletter
  • Contact us

Follow us

All contents © 2025 Ombudsman Ontario. All rights reserved.

Footer Utility

  • Site map
  • Accessibility