Rapport annuel 2023-2024 – Faits et points saillants Quelques chiffres – Cas (plaintes et demandes de renseignements) reçus Nombre total de cas reçus entre le 1er avril 2023 et le 31 mars 2024 : 27 030 (hausse de 10 % par rapport à l’exercice 2022-2023) 44 % des dossiers ont été clos en une …
Rapport annuel de la Commissaire aux services en français 2020-2021 – Faits saillants Cas reçus – En chiffres 351 cas reçus, entre le 1er octobre 2020 et le 30 septembre 2021 (hausse de 15 % par rapport à la même période de 2019-2020) Les 5 organisations les plus visées par des plaintes Organismes …
The Code – Facts and highlights Ombudsman’s investigation and report Regulations on “reasonable” force: Page 14 Process for reporting incidents of use of force: Page 15 Process for investigating incidents of use of force: Pages 15-18 Complaint trends first flagged to Ministry: November 2010 Formal …
July 3, 2012 Clerk Carolyn Kett Town of Fort Erie 1 Municipal Centre Drive Fort Erie, ON L2A 2S6 Dear Ms. Kett, Re: Complaint that Council attended closed meeting hosted by the Fort Erie Economic Development and Tourism Corporation – April 17 and May 2, 2012. I am writing further to our telephone …
Administrative Justice Delayed, Fairness Denied – Ombudsman’s opening remarks, May 4, 2023 Good morning, and welcome to everyone here today at Queen’s Park, and all who are joining us online. First, I think it is important to acknowledge that this land is the traditional territory of many nations, …
Lessons for the Long Term Facts and Highlights Investigation into the Ministry of Long-Term Care’s oversight of long-term care homes through inspection and enforcement during the COVID-19 pandemic Ombudsman’s investigation • • Number of recommendations: 76 (see full list after para 571) o All …
A Game of Trust – OPENING REMARKS André Marin (TORONTO – March 26, 2007) Ontarians buy lottery tickets by the millions. So much so that in 2006, the government lottery business grossed almost $2.4 billion. Considering that the odds of winning are infinitesimal, why do we even bother to play? …
Administrative Justice Delayed, Fairness Denied Facts and Highlights Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and Tenant Board. Ombudsman’s …
Ministry of Energy Ministere de I'Energie Office of th e Deputy Minister Bureau du sous-ministre 41h Hearst Block, Floor 900 Bay Street Toronto, ON M7A 2E1 Tel: 416-327-6758 Fax: 41 6-327-6755 Edifice Hearst, 4• etage 900, rue Bay Toronto, ON M7A 2E1 Tel: 416-327-6758 Telec.: 416-327-6755 f")h …
Ministry of Transportation Ministere des Transports Office of the Deputy Minister Bureau du Sous-mi nistrc 3rd Floor, Ferguson Block 77 Welles ley Street West Toronto ON M7A 1Z8 Tel.: 416-327-9162 Fax : 416-327-9185 Edifice Ferguson, 3' etage 77, rue Wellesley Ouest Toronto ON M7A IZ8 Tel.: …
Suspended State Opening Remarks – Paul Dubé Good afternoon, to all of you here, and those watching via webcast. Thank you for your interest in today’s report. This investigation uncovered serious problems in the way the Ministry of Transportation communicates with drivers whose licences are …
PLAN D’ACCESSIBILITÉ INTRODUCTION En vertu de la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario, et plus précisément du Règlement 191/11 « Normes d’accessibilité intégrées » (le « Règlement »), le gouvernement de l’Ontario, l’Assemblée législative, les organisations …
Annual Report 2023-2024 – Ombudsman’s Remarks Bonjour, boozhoo, and good morning to everyone present and those joining us online today. We are honoured to gather on the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples, …
Annual Report of the French Language Services Commissioner of Ontario Highlights 2023-2024 Cases received 395 cases (complaints and inquiries) received between October 1, 2023 and September 30, 2024, an increase of 2.3% compared to last year. Top organizations (subject to the FLSA), by case volume …
Rapport annuel de la Commissaire aux services en français 2020-2021 – 7 décembre 2021 Mot d’ouverture – Kelly Burke, Commissaire Je vous remercie chaleureusement de participer aujourd’hui, que ce soit en personne ou en ligne, au dépôt du deuxième Rapport annuel de la Commissaire aux services en …
Ombudsman Report Investigation into a complaint about a meeting held by council for the Township of Russell on July 31, 2017 Paul Dubé Ontario Ombudsman November 2017 Complaint 1 My Office received a complaint that council for the Township of Russell held a meeting that did not comply with the open …
O N TA R I O C H I E N D E G A R D E D E L’ O N TA R I O RAPPORT ANNUEL 2020/2021 Bureau de l’Ombudsman de l’Ontario 483, rue Bay 10e étage, Tour Sud Toronto (Ontario) M5G 2C9 O N TA R I O TÉLÉPHONE : 416-586-3300 LIGNE DES PLAINTES : 1-800-263-1830 TÉLÉCOPIEUR : 416-586-3485 ATS : 1-866-411-4211 …
Accessibility Standards for Customer Service The following policy, practices and procedures have been established by the Office of the Ontario Ombudsman (“the Ontario Ombudsman”) to govern the provision of its services in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 …
« Des communautés durables : la perspective du Nord » Paul Dubé Ombudsman de l’Ontario Fédération des municipalités du Nord de l’Ontario 56e conférence annuelle Timmins, 12 mai 2016 1. Bonjour, et merci d’être ici, de si bon matin. C’est un honneur d’amorcer la deuxième journée de votre …
