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Oversight 911

O N T A R I O n n O N TA R I O ’ S WATC H D O G OVERSIGHT 911 Investigation into how the Ministry of Health oversees patient complaints and incident reports about ambulance services OMBUDSMAN REPORT PAUL DUBÉ, OMBUDSMAN OF ONTARIO MAY 2021 911 1-800-263-1830 www.ombudsman.on.ca O N TA R I O ’ S …
Investigation into how the Ministry of Health oversees patient complaints and incident reports about ambulance services

Inside Job

O N T A R I O O N TA R I O ’ S WATC H D O G Inside Job Investigation into matters relating to the Regional Municipality of Niagara’s hiring of its Chief Administrative Officer, and its administration of his contract OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario November 2019 Ontario Ombudsman …
Investigation into matters relating to the Regional Municipality of Niagara’s hiring of its Chief Administrative Officer, and its administration of his contract

By-law Surprise

By-law Surprise O N TA R I O ’ S WATC H D O G Investigation into the reasonableness and transparency of by-law enforcement and billing practices in the Township of St. Clair and the County of Lambton Ombudsman RepORt Paul Dubé, Ombudsman of Ontario April 2018 Ontario Ombudsman @Ont_Ombudsman …
Investigation into the reasonableness and transparency of by-law enforcement and billing practices in the Township of St. Clair and the County of Lambton.

2023-2024 Annual Report of the French Language Services Commissioner of Ontario

Annual Report of the French Language Services Commissioner of Ontario O F F I C E O F T H E O M B U D S M A N O F O N T A R I O O N TA R I O ’ S WATC H D O G • C H I E N D E G A R D E D E L’ O N TA R I O 2023--- 2024 Office of the Ombudsman of Ontario We are dedicated to being an effective agent of …
Commissioner's Message - Five years of contributions to Ontario’s vibrant Francophone community: I am pleased to present the 2023-2024 Annual Report of the French Language Services Commissioner of Ontario. May 1, 2024, marked five years to the day since the Ontario Ombudsman was entrusted with monitoring the administration of the French Language Services Act.

Missed Messages

O N T A R I O REPORT OF THE FRENCH LANGUAGE SERVICES COMMISSIONER Carl Bouchard July 2024 Missed Messages Investigation into unilingual out-of-home government advertising regarding health services between April 1, 2020 and March 31, 2023 O N T A R I O Missed Messages DIRECTOR, FRENCH LANGUAGE …
During the COVID-19 pandemic, Ontarians turned to the provincial government for important information on protecting their health and that of their families and communities.

2023-2024 Annual Report

O N TA R I O ’ S WATC H D O G O N T A R I O Annual Report 2023-2024 O N TA R I O ’ S WATC H D O G O N T A R I O ISSN 1708-0851 Office of the Ombudsman of Ontario We are dedicated to being an effective agent of positive change for the people of Ontario. We do this by standing for the rights and …
Ombudsman's Message - Focusing on rights – and the future: It is an honour to present my ninth Annual Report as Ombudsman as this Office prepares to mark its 49th anniversary. The time is ripe for both reflection and forward thinking – and this report, fittingly, does both.  

Rights Unrecognized: Mia’s Story

O N T A R I O OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario April 2024 Rights Unrecognized: Mia’s Story Investigation into the adequacy of services provided by York Region Children’s Aid Society to “Mia” Rights Unrecognized: Mia’s Story DIRECTOR, CHILDREN AND YOUTH UNIT Diana Cooke MANAGER, …
Investigation into the adequacy of services provided by York Region Children’s Aid Society to “Mia”.

2022-2023 Annual Report of the French Language Services Commissioner of Ontario

O N TA R I O ’ S WATC H D O G • C H I E N D E G A R D E D E L’ O N TA R I O Annual Report of the French Language Services Commissioner of Ontario 2022-2023 O F F I C E O F T H E O M B U D S M A N O F O N T A R I O C H I E N D E G A R D E D E L’ O N TA R I O O N T A R I O Office of the Ombudsman of …
Commissioner's Message - Tangible results: I am pleased to present the 2022-2023 Annual Report of the French Language Services Commissioner of Ontario. The Commissioner plays an important role in supporting Ontario’s Francophone community, and is responsible for monitoring compliance with the French Language Services Act and recommending ways to improve the delivery of government services in French.

2022-2023 Annual Report

O N T A R I O O N TA R I O ’ S WATC H D O G 2022 2023 ANNUAL REPORT OFFICE OF THE OMBUDSMAN OF ONTARIO We are: An independent office of the Legislature that resolves and investigates public complaints about services provided by Ontario public sector bodies. These include provincial government …
Ombudsman's Message - Value for all: In preparing this Annual Report, my eighth as Ombudsman, I am struck by the sheer scope of change that Ontario’s public sector, including my Office, has experienced since 2016.

Lessons for the Long Term

O N T A R I O Lessons for the Long Term Investigation into the Ministry of Long-Term Care’s oversight of long-term care homes through inspection and enforcement during the COVID-19 pandemic OMBUDSMAN REPORT PAUL DUBÉ, OMBUDSMAN OF ONTARIO SEPTEMBER 2023 Lessons for the Long Term DIRECTOR, SPECIAL …
Investigation into the Ministry of Long-Term Care’s oversight of long-term care homes through inspection and enforcement during the COVID-19 pandemic.

Administrative Justice Delayed, Fairness Denied

FOR RENT O N TA R I O ’ S WATC H D O G O N T A R I O ADMINISTRATIVE JUSTICE DELAYED, FAIRNESS DENIED Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and …
Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and Tenant Board

Missing in Inaction: Misty’s Story

O N T A R I O O N TA R I O ’ S WATC H D O G OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario April 2023 Missing in Inaction: Misty’s Story Investigation into the adequacy of measures undertaken by Johnson Children’s Services Inc., Anishinaabe Abinoojii Family Services, and a Southwestern Ontario …
Investigation into the adequacy of measures undertaken by Johnson Children’s Services Inc., Anishinaabe Abinoojii Family Services, and a Southwestern Ontario children’s aid society to ensure the safety of “Misty”

2021-2022 Annual Report of the French Language Services Commissioner of Ontario

Annual Report of the French Language Services Commissioner of Ontario 2021 . 2022 O F F I C E O F T H E O M B U D S M A N O F O N T A R I O O N TA R I O ’ S WATC H D O G O N T A R I O C H I E N D E G A R D E D E L’ O N TA R I O O N T A R I O Office of the Ombudsman of Ontario We are: An independent …
Commissioner's Message - The future begins now This is already my third Annual Report as French Language Services Commissioner, within the Office of the Ombudsman of Ontario. When I reflect on the progress we have achieved since May 1, 2019, I am proud of the work we have accomplished. My objective with this report is to take stock and to seize the opportunity to look to the future, in light of possibilities arising from the modernization of the French Language Services Act.

A Voice Unheard: Brandon’s Story

O N T A R I O O N TA R I O ’ S WATC H D O G OMBUDSMAN REPORT Paul Dubé, Ombudsman of Ontario December 2022 A Voice Unheard: Brandon’s Story Investigation into the Children’s Aid Society of Toronto’s response to child protection concerns involving “Brandon” between December 31, 2015 and October 26, …
Investigation into the Children’s Aid Society of Toronto’s response to child protection concerns involving “Brandon” between December 31, 2015 and October 26, 2018

2021-2022 Annual Report

Annual Report 2021-2022 O N TA R I O ’ S WATC H D O G O N T A R I O Office of the Ombudsman of Ontario We are: An independent Office of the Legislature that resolves and investigates public complaints about services provided by Ontario public sector bodies. These include provincial government …
Ombudsman's Message - A gradual return: It is with cautious optimism that my colleagues and I turn the page on 2021-2022 and plan for a gradual return to the activities and methods of operation that we were forced to curtail with the onset of COVID-19 more than two years ago.

Lost Opportunities

O N T A R I O O N TA R I O ’ S WATC H D O G Lost Opportunities Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre OMBUDSMAN REPORT Paul Dubé, …
Investigation into the Ministry of Children, Community and Social Services’ implementation of the decision to close custody and detention programs at Creighton Youth Centre and J.J. Kelso Youth Centre.

Strengthening the Designation: A Collaborative Effort

O N T A R I O O N TA R I O ’ S WATC H D O G Strengthening the Designation: A Collaborative Effort Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs …
Investigation into Laurentian University’s cuts to French-language programming during restructuring and into the administration of the university’s designation by the Ministry of Francophone Affairs and the Ministry of Colleges and Universities

2020-2021 Annual Report of the French Language Services Commissioner of Ontario

O N T A R I O O N TA R I O ’ S WATC H D O G Annual Report of the French Language Services Commissioner of Ontario 2020 2021 O F F I C E O F T H E O M B U D S M A N O F O N T A R I O IS S N : 19 16 -9 18 3 Office of the Ombudsman of Ontario WHO WE ARE: An independent, impartial Office of the Ontario …
Commissioner's Message - Taking Care of Ontario's Linguistic Health This is the second Annual Report of the French Language Services Commissioner presented by the Office of the Ombudsman of Ontario. As we look back on the past year, we are more motivated than ever by the opportunity we have, even amid the COVID-19 pandemic, to find effective solutions to the challenges we confront.

2020-2021 Annual Report

O N TA R I O ’ S WATC H D O G O N T A R I O ANNUAL REPORT 2020/2021 O N TA R I O ’ S WATC H D O G O N T A R I O Office of the Ombudsman of Ontario 483 Bay Street 10th Floor, South Tower Toronto, Ontario M5G 2C9 TELEPHONE: 416-586-3300 COMPLAINTS LINE: 1-800-263-1830 FAX: 416-586-3485 TTY: …
Ombudsman’s Message - Essential Lessons from a Pandemic Year At this time last year, reporting on the impact of the first few months of the COVID-19 pandemic on Ontario public services, I observed that in mid-March 2020, “everything changed.”

2019-2020 Annual Report of the French Language Services Commissioner of Ontario

Annual Report of the French Language Services Commissioner of Ontario 2019-2020 O F F I C E O F T H E O M B U D S M A N O F O N T A R I O O N TA R I O ’ S WATC H D O G O N T A R I O 2 2019-2020 | ANNUAL REPORT OF THE FRENCH LANGUAGE SERVICES COMMISSIONER OF ONTARIO | OFFICE OF THE OMBUDSMAN OF …
Commissioner's Message - Two watchdogs, one access point On January 13, 2020, I officially took up my duties as French Language Services Commissioner, following a rigorous selection process conducted across the country by the Office of the Ombudsman of Ontario.