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A mother contacted us in frustration about the conduct of a driving instructor towards her son, a student driver.

A mother sought our help when a DriveTest centre wouldn’t let her daughter bring her certified service dog on her road test.

Shortly before the day of the October 2022 municipal election, several voters in one municipality complained to us that their mail-in ballots arrived too late.

Three residents told us that construction near their homes had caused their wells to dry up.

A woman reached out to us because her family’s subsidized housing unit was uninhabitable after a fire.

A woman complained to us about how her municipality handled her request to convert a shipping container into a garden shed.

Since January 1, 2016, my Office has had the authority to review complaints about municipalities, including municipal boards and corporations. Between January 1, 2016 and March 31, 2021, we received more than 14,000 complaints about municipalities. Through our review and investigation of complaints, we often identify best practices and suggestions to improve municipal processes and strengthen local governance and accountability. Most municipalities appreciate the information that we provide, and are happy to implement improvements locally.

A woman sought our help when she found out her driver’s licence had been suspended for medical reasons five years earlier, without her knowledge.

A woman complained to us that the Ministry of Transportation had suspended her licence even though she had faxed in her eye test results a month earlier for special review.

A woman who needed to drive to visit her husband in hospital sought our help after ServiceOntario told her she could not renew her licence.

A man contacted our Office after waiting almost two years for the Ministry of Transportation to return a $5,000 security deposit.

After water rates were increased in a small municipality, we received 48 complaints from local residents who disagreed with the increase.

A woman complained to us that she had no idea why her water bill had tripled in a few months with no change to her consumption, and the municipal billing department would not help.

A man seeking a property tax deferment complained to us that council had unfairly rejected his request because there wasn’t time to consider it.

A homeowner complained to us that her municipality was demanding she pay more than $5,000 in fees for a permit for a culvert that had been built under her driveway years ago.

A driver complained to us after he was told the Ministry had no record of the licence he had surrendered to them 30 days earlier.

A man who had driving experience in India and in British Columbia sought our help after he tried to obtain an equivalent Ontario driver’s licence.

A driver whose licence was suspended as a result of a criminal charge successfully appealed the charge and had it removed from his record.

After a woman told us her drinking water was discoloured and she feared it was unsafe to drink, we contacted her municipality and the Ontario Clean Water Agency, which runs its water system.

More than 30 people from the same municipality sought our help with concerns about leaking water pipes.