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Held at the border

A mother whose support payments from her ex-husband were collected through an enforcement agency in the U.S. complained that the FRO would not release any of it to her because it didn’t have the necessary documentation from a U.S. court. She had even travelled to the U.S. in an attempt to get the …
A mother whose support payments from her ex-husband were collected through an enforcement agency in the U.S. complained that the FRO would not release any of it to her because it didn’t have the necessary documentation from a U.S. court.
/en/our-work/case-stories/held-border

Follow the money

A mother of two complained that FRO officials had not done enough to collect the more than $30,000 in support owed by her ex-husband, even though they knew where he worked. After we contacted FRO officials, they issued notice to the man’s employer and have since collected more than $5,000 in …
A mother of two complained that FRO officials had not done enough to collect the more than $30,000 in support owed by her ex-husband, even though they knew where he worked.
/en/our-work/case-stories/follow-money

Costly mistakes

After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months. It also neglected to send information about the woman’s finances to the Ontario Disability Support …
After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months.
/en/our-work/case-stories/costly-mistakes

An arresting mistake

A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office. He was unaware that he owed any support, and he had custody of his child when he was arrested. Our review determined that the FRO’s notices were sent to the wrong …
A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office.
/en/our-work/case-stories/arresting-mistake

Tale of two cities

A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make …
A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make ends meet without benefits.
/en/our-work/case-stories/tale-two-cities

No place like home

The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges. The sons needed round-the-clock care, …
The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges.
/en/our-work/case-stories/no-place-home

Message mistake

After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended. The worker had done this without even speaking to the woman – who was not actually employed, but only seeking information. She then …
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.
/en/our-work/case-stories/message-mistake

Found money

A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation. Our review of the case determined that FRO had failed to act, and …
A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.
/en/our-work/case-stories/found-money

Better late than never

A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired. The delay meant he would have to retake a course for his …
A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.
/en/our-work/case-stories/better-late-never

Between A Rock and A Hard Place

Parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care. FINAL REPORT André Marin Ombudsman of Ontario May 2005 OMBUDSMAN ONTARIO Final Report Special Investigation: Parents Forced to Place their Children with Severe …
Investigation into parents forced to place their children with severe disabilities in the custody of Children’s Aid Societies to obtain necessary care.
/en/our-work/investigations/between-rock-and-hard-place

Losing the Waiting Game

Ombudsman Report ANDRÉ MARIN, OMBUDSMAN OF ONTARIO MAY 2006 INVESTIGATIVE TEAM Director, Special Ombudsman Response Team (SORT) Gareth Jones Investigators Rosie Dear Barbara Hirst Janet Ortved SENIOR COUNSEL Laura Pettigrew Wendy Ray Final Report Investigation into Unreasonable Delay at the …
Investigation into unreasonable delay at the Ministry of Community and Social Services' Ontario Disability Support Program's Disability Adjudication Unit.
/en/our-work/investigations/losing-waiting-game

It's All in the Name

OMBUDSMAN REPORT André Marin • Ombudsman of Ontario • August 2006 INVESTIGATIVE TEAM Investigators Elizabeth Weston Sue Haslam, Manager, Investigations SENIOR COUNSEL Laura Pettigrew www.ombudsman.on.ca … Investigation into the complaint of the Family Responsibility Office's ineffective enforcement …
Investigation into the complaint of the Family Responsibility Office's ineffective enforcement using a writ of seizure and sale.
/en/our-work/investigations/its-all-name

Getting it Right

Investigation into the Transparency of the Property Assessment Process and the Integrity and Efficiency of Decision-Making at the Municipal Property Assessment Corporation O M BU D S M A N R E P O R T • A N D R É M A R I N , O M B U D S M A N O F O N TA R I O • M A R C H 2 0 0 6 ­ INVESTIGATIVE …
Investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at the Municipal Property Assessment Corporation.
/en/our-work/investigations/getting-it-right

A Game of Trust

OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • March 2007 Investigation into the Ontario Lottery and Gaming Corporation’s Protection of the Public from Fraud and Theft Director Special Ombudsman Response Team (SORT) Gareth Jones Lead Investigator Elizabeth Weston Investigators Mary Jane …
Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.
/en/our-work/investigations/game-trust

Building Clarity

Ombudsman Report “Building Clarity” Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public André Marin Ombudsman of Ontario May 2008 Table of Contents …
Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public.
/en/our-work/investigations/building-clarity

Nowhere to Turn

Nowhere to Turn Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities Ombudsman Report n Paul Dubé, Ombudsman of Ontario n August 2016 www.ombudsman.on.ca 1-800-263-1830 Office of the Ombudsman of Ontario …
Investigation into the Ministry of Community and Social Services’ response to situations of crisis involving adults with developmental disabilities.
/en/our-work/investigations/nowhere-turn

‘Excruciating delays’ at Ontario’s Landlord and Tenant Board: Ombudsman report (Global News)

Allison Jones The Canadian Press May 4, 2023 A backlog of cases at Ontario’s Landlord and Tenant Board has grown to 38,000 and it is taking an average of seven or eight months — sometimes up to two years — for a hearing to be scheduled, the province’s ombudsman said Thursday. The findings are part …
/en/news/speeches-and-articles/excruciating-delays-ontarios-landlord-and-tenant-board-ombudsman-report-global-news

Ombudsman calls for change at failing LTB (Canadian Apartment)

This link opens in a new tab Canadian Apartment May 4, 2023 Ombudsman Paul Dubé paints a grim picture of the Landlord and Tenant Board (LTB) in his latest investigation report, released May 4th. Long plagued by severe backlogs, staff shortages, and antiquated technology, LTB operations have only …
/en/news/speeches-and-articles/ombudsman-calls-change-failing-ltb-canadian-apartment

Ontario's Landlord and Tenant Board 'fundamentally failing,' ombudsman finds (CBC)

Lucas Powers This link opens in a new tab CBC News May 3, 2023 A "perfect storm" of factors including the 2018 election, inefficient practices and the COVID pandemic has left Ontario's trouble-plagued Landlord and Tenant Board (LTB) "fundamentally failing" to provide swift justice, the province's …
/en/news/speeches-and-articles/ontarios-landlord-and-tenant-board-fundamentally-failing-ombudsman-finds-cbc

Ombudsman calls for legislative change, overhaul of “moribund” Landlord and Tenant Board

(TORONTO – May 4, 2023) Tens of thousands of Ontarians have been denied fast, fair access to justice and suffered hardship because of “excruciatingly long” delays at the Landlord and Tenant Board, Ombudsman Paul Dubé reveals in his latest investigation report, released today. Severe backlogs, staff …
/en/news/media-releases/ombudsman-calls-legislative-change-overhaul-moribund-landlord-and-tenant-board