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The Ministry of Northern Development has recently sought feedback on potential changes to the Northern Services Boards Act.

A single mom of a child with a disability contacted us in desperation.

A community support worker contacted us with concerns about a 97-year-old neighbour.

A woman sought our help after her husband, who recently had an aneurysm, underwent a capacity assessment to determine his ability to make decisions about his property and personal care.

Shortly before the day of the October 2022 municipal election, several voters in one municipality complained to us that their mail-in ballots arrived too late.

Three residents told us that construction near their homes had caused their wells to dry up.

A woman reached out to us because her family’s subsidized housing unit was uninhabitable after a fire.

A woman complained to us about how her municipality handled her request to convert a shipping container into a garden shed.

Investigation into whether the Ministry of the Attorney General, Tribunals Ontario and the Landlord and Tenant Board are taking adequate steps to address delays and case backlogs at the Landlord and Tenant Board

Since January 1, 2016, my Office has had the authority to review complaints about municipalities, including municipal boards and corporations. Between January 1, 2016 and March 31, 2021, we received more than 14,000 complaints about municipalities. Through our review and investigation of complaints, we often identify best practices and suggestions to improve municipal processes and strengthen local governance and accountability. Most municipalities appreciate the information that we provide, and are happy to implement improvements locally.

A former client of the Office of the Public Guardian and Trustee (OPGT) contacted our Office after she was told she would have to pay an outstanding restitution order to receive a pardon for a past criminal offence.

A woman sought our help after trying for several weeks to get a refund from the Ontario Cannabis Store (OCS) for a package that Canada Post never delivered.

A couple with disabilities contacted us after trying for months to get an expedited hearing with the Landlord and Tenant Board (LTB) to address unsafe conditions in their apartment.

After water rates were increased in a small municipality, we received 48 complaints from local residents who disagreed with the increase.

A woman complained to us that she had no idea why her water bill had tripled in a few months with no change to her consumption, and the municipal billing department would not help.

A man seeking a property tax deferment complained to us that council had unfairly rejected his request because there wasn’t time to consider it.

A homeowner complained to us that her municipality was demanding she pay more than $5,000 in fees for a permit for a culvert that had been built under her driveway years ago.

A woman contacted us in frustration over delays and a lack of communication from the Office of the Public Guardian and Trustee (OPGT) regarding her brother, who was an OPGT client.

Several people who work as title searchers complained to us about the province’s decision to end in-person services at all 54 of its Land Registry Offices in October 2020.

After a woman told us her drinking water was discoloured and she feared it was unsafe to drink, we contacted her municipality and the Ontario Clean Water Agency, which runs its water system.