Skip to main content
Ombudsman Ontario Home

Ombudsman Ontario

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Français
Français

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Ombudsman Ontario Home

Ombudsman Ontario

Français

Search

Refine your search

  • Case Stories
  • Investigations
  • Municipal Meetings
  • Submissions to government

Keyword

Category

  • Certificates and permits
  • Children and youth
  • Education - Daycare - Grade 12
  • Education - Post-Secondary
  • Employment
  • Energy and environment
  • French language services
  • Health
  • (-) Law and order
  • Money and property
  • (-) Municipalities
  • Social services
  • Transportation
Displaying 121 - 140 of 386

Email retrieved

A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed. The reason given was that he hadn’t filed a response to them as requested. He had indeed sent the response – and had email evidence to prove it – but had …
Body
A man contacted us in frustration after his application to have his issue heard by the Human Rights Tribunal of Ontario (HRTO) was dismissed.

Supplemental care

An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration. He told us he needed to see a specialist, and that health care staff at his facility weren’t responding to calls from his HIV support worker. After our staff …
Body
An inmate with HIV complained that he hadn’t been receiving testosterone and other supplements he required to prevent muscle deterioration.

The right to know

After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted. We discovered that the investigation found that excessive force had been used against the inmate – but that …
Body
After an inmate complained to us that he was pushed to the ground and attacked by several correctional officers, we intervened to verify that a local investigation had been conducted.

City of Niagara Falls - July 14, 2022

The Ombudsman received a complaint regarding a closed meeting held by the Governance Committee for the Niagara Falls Downtown Business Improvement Area on January 12, 2022. The complainant alleged that the closed session did not comply with the procedural requirements found in the Municipal Act, …
Body
The Ombudsman received a complaint regarding a closed meeting held by the Governance Committee for the Niagara Falls Downtown Business Improvement Area on January 12, 2022.

Township of Leeds and the Thousand Islands - July 6, 2022

The Ombudsman received a complaint alleging that the Committee of the Whole for the Township of Leeds and the Thousand Islands contravened the Municipal Act, 2001 when it received an update about negotiations with a commercial partner during a closed session. The Ombudsman found that the matter was …
Body
The Ombudsman received a complaint alleging that the Committee of the Whole for the Township of Leeds and the Thousand Islands contravened the Municipal Act, 2001 when it received an update about negotiations with a commercial partner during a closed session.

Town of Amherstburg - July 29, 2022

Ombudsman Report Investigation into closed meetings held by the Town of Amherstburg on August 8, September 13, November 8, and November 16, 2021 Paul Dubé Ombudsman of Ontario July 2022 Investigation into closed meetings held by the Town of Amherstburg in 2021 July 2022 2 Complaint 1 Our Office …
Body
The Ombudsman received complaints alleging that council for the Town of Amherstburg violated the open meeting rules found in the Municipal Act, 2001 when it held in camera meetings on August 8, September 13, November 8, and November 16, 2021. The Ombudsman found that the Town did not contravene the Act’s open meeting requirements in closing these meetings to the public. However, the Town contravened section 239(4)(a) of the Act on September 13 and November 16, 2021 by failing to state by resolution the general nature of the matters to be considered in camera. The Town also contravened the requirements of section 239(7) of the Act by failing to keep a record of what occurred in camera on November 8 and November 16, 2021.

Saugeen Municipal Airport Commission - June 9, 2022

Ombudsman Report Investigation into a closed meeting held by the Saugeen Municipal Airport Commission on September 27, 2021 Paul Dubé Ombudsman of Ontario June 2022 Investigation into a closed meeting held by the Saugeen Municipal Airport Commission on September 27, 2021 June 2022 1 Complaint 1 My …
Body
The Ombudsman reviewed a complaint that the Saugeen Municipal Airport Commission contravened the Municipal Act, 2001 when it went in camera during a meeting on September 27, 2021. The Ombudsman found that the Commission’s discussion about an agreement with a client was permissible under the exception for plans and instructions for negotiations. However, the Commission contravened the Act when it discussed an agreement with municipalities and the related withdrawal process, as well as financial information. Moreover, prior to moving into closed session, the Commission failed to state in its resolution the general nature of the matter to be considered as required by subsection 239(4) of the Act.

Town of Pelham - June 15, 2022

Ombudsman Report Investigation into a closed meeting held by council for the Town of Pelham on April 19, 2021 Paul Dubé Ombudsman of Ontario June 2022 Investigation into a closed meeting held by the Town of Pelham on April 19, 2021 June 2022 1 Complaint 1 My Office received a complaint about a …
Body
The Ombudsman investigated a closed meeting held by council for the Town of Pelham on April 19, 2021, during which council discussed future management and potential development of the local airport. The Ombudsman found that council contravened the Municipal Act, 2001 when it met in closed session since the discussion did not fit under any exceptions to the open meeting rules. The Ombudsman also found that council contravened the requirements of section 239(4)(a) of the Municipal Act, 2001 when it failed to state by resolution the general nature of the matters to be considered in camera.

City of Owen Sound - May 24, 2022

The Ombudsman received a complaint alleging that council for the City of Owen Sound violated the open meeting rules found in the Municipal Act, 2001 on March 14, 2022. At the time, due to the ongoing COVID-19 pandemic, council chambers – where council and committee meetings are held by the City – …
Body
The Ombudsman received a complaint alleging that council for the City of Owen Sound violated the open meeting rules found in the Municipal Act, 2001 on March 14, 2022.

Township of Lanark Highlands - June 20, 2022

Ombudsman Report Investigation into a closed meeting held by council for the Township of Lanark Highlands on December 7, 2021 Paul Dubé Ombudsman of Ontario May 2022 Investigation into December 7, 2021 meeting held by council for Township of Lanark Highlands May 2022 2 Complaint 1 My Office …
Body
The Ombudsman investigated a closed meeting held by council for the Township of Lanark Highlands on December 7, 2021. Council proceeded in camera to discuss the performance of an individual in the context of their employment with the Township. Council also discussed the Township’s finances, which would typically occur in open session. However, the Ombudsman found that it would have been impractical for council to parse its discussion of the Township’s finances from its discussion about the performance of an employee. The Ombudsman found that council did not contravene the Municipal Act, 2001 since the meeting fit under the exception for personal matters about an identifiable individual.

Township of Huron-Kinloss - May 12, 2022

The Ombudsman received a complaint about three closed meetings held by council for the Township of Huron-Kinloss. It was alleged that the discussions closed under the exception for personal matters about an identifiable individual at each of these meetings were held in violation of the open meeting …
Body
The Ombudsman received a complaint about three closed meetings held by council for the Township of Huron-Kinloss.

Bruce County - May 20, 2022

Ombudsman Report Investigation into meetings held by Bruce County on September 21, 2017, August 2, 2018, September 6, 2018, and January 10, 2019 Paul Dubé Ombudsman of Ontario May 2022 Ombudsman Report Investigation into meetings held by Bruce County in 2017, 2018 and 2019 May 2022 2 Complaint 1 My …
Body
The Ombudsman received a complaint about four meetings of Bruce County’s Executive Committee on September 21, 2017, August 2 and September 6, 2018, and January 10, 2019. The complaint alleged that the Committee contravened the Municipal Act, 2001 when it closed these meetings to the public and failed to report back in open session about its discussions. The Ombudsman found that the Committee did not contravene the Act when it proceeded in camera on August 2, 2018. However, the Committee contravened the Act on September 21, 2017, and September 6, 2018. The Committee’s brief in camera discussion on January 10, 2019, about a new position for a specified individual fit within the exception for personal matters about an identifiable individual, however, this matter could have been parsed from the rest of the Committee’s discussion, which did not fit within any of the closed meeting exceptions.

City of Niagara Falls - May 5, 2022

The Ombudsman received a complaint alleging that meetings of the Board of Directors of the Niagara Falls Hydro Holding Corporation constitute meetings of City council, and that consequently, these meetings do not comply with the Municipal Act, 2001 ’s open meeting requirements because they are not …
Body
The Ombudsman received a complaint alleging that meetings of the Board of Directors of the Niagara Falls Hydro Holding Corporation constitute meetings of City council, and that consequently, these meetings do not comply with the Municipal Act, 2001’s open meeting requirements because they are not open to the public.

City of Kawartha Lakes - April 13, 2022

Ombudsman Report Investigation into working group meetings held by the Off Road Vehicle Task Force of the City of Kawartha Lakes on February 19 and March 4, 2021 Paul Dubé Ombudsman of Ontario April 2022 Investigation into working group meetings held by the Off Road Vehicle Task Force of the City …
Body
The Ombudsman received a complaint about two working group meetings of the Off Road Vehicle Task Force of the City of Kawartha Lakes held on February 19 and March 4, 2021. The complainant alleged that the meetings were held in violation of the open meeting rules in the Municipal Act, 2001 because they were not open to the public. The Ombudsman found that the Task Force was a committee of council and was therefore required to comply with the open meeting rules. It was determined that there was quorum and the business of the Task Force was materially advanced at the February 19 and March 4, 2021 working group meetings. In closing these meetings to the public, the Task Force violated the requirements of the Municipal Act, 2001.

Township of Leeds and the Thousand Islands - April 5, 2022

Ombudsman Report Investigation into a complaint about a meeting held by the Township of Leeds and the Thousand Islands on August 11, 2020 Paul Dubé Ombudsman of Ontario April 2022 Ombudsman Report Investigation into a meeting held by the Township of Leeds and the Thousand Islands April 2022 1 …
Body
The Ombudsman reviewed a complaint that council for the Township of Leeds and the Thousand Islands contravened the Municipal Act, 2001 when it went in camera on August 11, 2020. Council’s in camera discussion pertained to a study report and a funding application, both related to an internet broadband project. The Ombudsman found that council’s discussion about the study report was permissible under the exception at s. 239(2)(j), information belonging to the municipality. However, council contravened the Act by discussing the funding application in camera and by holding a vote by consensus on this matter. Furthermore, prior to moving into closed session, council failed to state in its resolution the general nature of the matter to be considered as required by s. 239(4).

Township of McMurrich/Monteith - March 28, 2022

Ombudsman Report Investigation into meetings held by council for the Township of McMurrich/Monteith on June 8 and July 6, 2021 Paul Dubé Ombudsman of Ontario March 2022 Investigation into meetings held by council for the Township of McMurrich/Monteith on June 8 and July 6, 2021 March 2022 1 …
Body
The Ombudsman investigated two closed meetings held by council for the Township of McMurrich/Monteith on June 8 and July 6, 2021. The Ombudsman found that council did not contravene the Municipal Act, 2001 when it held a closed meeting on June 8, 2021 since part of the discussion fit under the exception for solicitor-client privilege and the rest of the discussion fit under the exception for plans or instructions for negotiations. The Ombudsman found that the delegation to council during the closed meeting on July 6, 2021 did not fit under any closed meeting exceptions while council’s subsequent discussion fit under the exception for litigation or potential litigation. Accordingly, the Ombudsman found that council contravened the Municipal Act because it would have been possible for council to parse the delegation portion of the meeting from its subsequent discussion.

Town of Hawkesbury - March 28, 2022

The Ombudsman received a complaint that council for the Town of Hawkesbury met in closed session on November 8, 2021, contrary to the Municipal Act, 2001 . The Ombudsman found that council was permitted to rely on the closed meeting exception for personal matters about identifiable individuals …
Body
The Ombudsman received a complaint that council for the Town of Hawkesbury met in closed session on November 8, 2021, contrary to the Municipal Act, 2001.

City of Niagara Falls - March 15, 2022

Ombudsman Report Investigation into a closed meeting held by council for the City of Niagara Falls on November 17, 2020 Paul Dubé Ombudsman of Ontario March 2022 Investigation into a closed meeting held by council for the City of Niagara Falls on November 17, 2020 March 2022 1 Complaint 1 My Office …
Body
The Ombudsman found that council for the City of Niagara Falls contravened the open meeting rules when it discussed the process for establishing a Chief Administrative Officer recruitment sub-committee in closed session on November 17, 2020. The discussion did not fit within any exception under the Municipal Act, 2001. The Ombudsman also found that council failed to describe the subject to be discussed in closed session in its resolution to proceed in camera. Council further contravened the Act when it passed a resolution to go in camera during a portion of the meeting that was effectively closed to the public, as the public was unable to attend in person or observe a live broadcast.

City of Hamilton - February 2, 2022

The Ombudsman received a complaint about an electronic meeting held by the City of Hamilton’s Board of Health on August 11, 2021. The complaint alleged that during the meeting, the votes of individual Board members were not visible in real time and that this was in contravention of the open meeting …
Body
The Ombudsman received a complaint about an electronic meeting held by the City of Hamilton’s Board of Health on August 11, 2021.

Municipality of St.-Charles - February 8, 2022

The Ombudsman received a complaint alleging that the Environmental Services Committee for the Municipality of St.-Charles held a closed session on August 17, 2021, when the two members sitting on the Committee attended a gathering with residents relating to garbage collection issues. The …
Body
The Ombudsman received a complaint alleging that the Environmental Services Committee for the Municipality of St.-Charles held a closed session on August 17, 2021, when the two members sitting on the Committee attended a gathering with residents relating to garbage collection issues.

Pagination

  • First First page
  • Previous Previous page
  • …
  • 6
  • 7
  • 8
  • …
  • Next Next page
  • Last Last page

The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

Footer menu

  • Make a complaint
  • Help for...
  • Our work
  • About us
  • Careers

Make a complaint

  • Info for public bodies and officials
  • News

Footer buttons

  • Sign up for our newsletter
  • Contact us

Follow us

All contents © 2025 Ombudsman Ontario. All rights reserved.

Footer Utility

  • Site map
  • Accessibility