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Failure to communicate

After the removal of a benign brain tumour, a woman in her 20s suffered a stroke that left her unsteady on her feet, needing assistance to use the bathroom, and with speech difficulties. She had to be hospitalized several times and was placed in the complex care unit of a local hospital for four …
After the removal of a benign brain tumour, a woman in her 20s suffered a stroke that left her unsteady on her feet, needing assistance to use the bathroom, and with speech difficulties. She had to be hospitalized several times and was placed in the complex care unit of a local hospital for four months.

Crisis of care

The family of a 69-year-old woman with developmental disabilities contacted the Ombudsman because they could no longer care for her. She was in hospital after she was assaulted at her day program, but would have nowhere to live after she was discharged. Ombudsman staff followed up with DSO and the …
The family of a 69-year-old woman with developmental disabilities contacted the Ombudsman because they could no longer care for her. She was in hospital after she was assaulted at her day program, but would have nowhere to live after she was discharged.

Bullied and baffled

A mother contacted us in frustration because she couldn’t get help for her nine-year-old daughter, who had been severely bullied and injured at school, and was expressing thoughts of self-harm. The woman tried multiple times to take her daughter to a hospital, which kept referring her to a local …
A mother contacted us in frustration because she couldn’t get help for her nine-year-old daughter, who had been severely bullied and injured at school, and was expressing thoughts of self-harm.  

A sign of relief

A mother was concerned about the lack of support and funding for her 19-year-old son, who has autism and aggressive behavioural issues. He had recently been taken to hospital by police after an incident when he became agitated and violent. The family had short-term support workers funded by the …
A mother was concerned about the lack of support and funding for her 19-year-old son, who has autism and aggressive behavioural issues. He had recently been taken to hospital by police after an incident when he became agitated and violent.

Welcome home

A senior contacted our Office after restrictions were placed on his visits with his wife at her long-term care home, after he raised concerns with a nurse about his wife’s care. Although we do not have direct jurisdiction over long-term care homes, Ombudsman staff made inquiries with a manager at a …
A senior contacted our Office after restrictions were placed on his visits with his wife at her long-term care home, after he raised concerns with a nurse about his wife’s care.

Timely medicine

A mother whose son has a developmental disability and is medically fragile complained that her son’s medication costs were no longer being covered since he had been placed in a group home funded by the Ministry of Community and Social Services. Her son’s physician’s application to the Exceptional …
A mother whose son has a developmental disability and is medically fragile complained that her son’s medication costs were no longer being covered since he had been placed in a group home funded by the Ministry of Community and Social Services.

Retroactive relief

After the Trillium Drug Program denied a woman drug benefits that she had previously received, our staff raised the case with a senior analyst at the Ministry, who found the information she had submitted about her private insurer’s drug coverage had been inconsistent. The analyst worked with the …
After the Trillium Drug Program denied a woman drug benefits that she had previously received, our staff raised the case with a senior analyst at the Ministry, who found the information she had submitted about her private insurer’s drug coverage had been inconsistent.

Painful delay

A woman who was seriously injured in a car accident complained that she waited seven months to receive her application for ODSP benefits. Our staff discovered that her initial call was not responded to for a month, despite a promise on ODSP’s website that a case worker would set up an interview …
A woman who was seriously injured in a car accident complained that she waited seven months to receive her application for ODSP benefits.

Held at the border

A mother whose support payments from her ex-husband were collected through an enforcement agency in the U.S. complained that the FRO would not release any of it to her because it didn’t have the necessary documentation from a U.S. court. She had even travelled to the U.S. in an attempt to get the …
A mother whose support payments from her ex-husband were collected through an enforcement agency in the U.S. complained that the FRO would not release any of it to her because it didn’t have the necessary documentation from a U.S. court.

Follow the money

A mother of two complained that FRO officials had not done enough to collect the more than $30,000 in support owed by her ex-husband, even though they knew where he worked. After we contacted FRO officials, they issued notice to the man’s employer and have since collected more than $5,000 in …
A mother of two complained that FRO officials had not done enough to collect the more than $30,000 in support owed by her ex-husband, even though they knew where he worked.

Fire protection

A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card. He had been given a temporary card, but it was due to expire soon, and he needed a quick resolution because he suffers from seizures and requires frequent medical …
A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card.

Finding compassion

A woman complained to our Office on behalf of her 34-year-old daughter, who requires a specially-made drug at a cost of $200 per month. The drug is not covered by the Ontario Drug Benefit Program and her cardiologist’s request under the Exceptional Access Program was denied. After our Office …
A woman complained to our Office on behalf of her 34-year-old daughter, who requires a specially-made drug at a cost of $200 per month.

An arresting mistake

A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office. He was unaware that he owed any support, and he had custody of his child when he was arrested. Our review determined that the FRO’s notices were sent to the wrong …
A father contacted us from jail after he was arrested for failing to pay child support arrears to the Family Responsibility Office.

Tale of two cities

A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make …
A Toronto woman who was seeking rapid reinstatement of ODSP benefits was staying with a relative in Oshawa while undergoing medical treatment. The ODSP office in Oshawa told her she would have to apply through their Toronto office – but she was too ill to travel, and worried that she could not make ends meet without benefits.

No place like home

The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges. The sons needed round-the-clock care, …
The parents of two adult sons with highly complex medical needs and developmental disabilities contacted our Office because they felt they were in crisis. They wanted to continue to care for their sons at home, but were experiencing their own health challenges.

Message mistake

After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended. The worker had done this without even speaking to the woman – who was not actually employed, but only seeking information. She then …
After an ODSP recipient left her case worker a message asking about reporting employment income, she was surprised to discover her benefit entitlement was suspended.

Got him covered

A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP. Ombudsman staff made inquiries with OHIP about how he could prove he was an Ontario resident. OHIP was able to verify that he was a permanent resident through …
A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP.

Found money

A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation. Our review of the case determined that FRO had failed to act, and …
A woman who was owed more than $100,000 in support payments complained to us about FRO’s lack of enforcement action against her ex-husband, even though she had provided information about his assets, finance and employment situation.

Delay headache

A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription. She feared she would run out of medication before a new supply was approved. Our staff …
A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription.

From Hope to Despair

From OMBUDSMAN REPORT A N D R É M A R I N | O M B U D S M A N O F O N T A R I O | A U G U S T 2 0 0 5 Whether the Ministry of Health and Long-Term Care’s refusal to fund the drug Cystagon for treatment of Batten’s Disease is unreasonable and unfair. to …
Investigation into the Ministry of Health and Long-Term Care's refusal to fund the drug Cystagon for treatment of Batten's Disease.