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Retroactive relief

After the Trillium Drug Program denied a woman drug benefits that she had previously received, our staff raised the case with a senior analyst at the Ministry, who found the information she had submitted about her private insurer’s drug coverage had been inconsistent. The analyst worked with the …
After the Trillium Drug Program denied a woman drug benefits that she had previously received, our staff raised the case with a senior analyst at the Ministry, who found the information she had submitted about her private insurer’s drug coverage had been inconsistent.
/en/our-work/case-stories/retroactive-relief

Fire protection

A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card. He had been given a temporary card, but it was due to expire soon, and he needed a quick resolution because he suffers from seizures and requires frequent medical …
A man whose home and important documents were destroyed by fire complained that he was having trouble renewing his Ontario health card.
/en/our-work/case-stories/fire-protection

Finding compassion

A woman complained to our Office on behalf of her 34-year-old daughter, who requires a specially-made drug at a cost of $200 per month. The drug is not covered by the Ontario Drug Benefit Program and her cardiologist’s request under the Exceptional Access Program was denied. After our Office …
A woman complained to our Office on behalf of her 34-year-old daughter, who requires a specially-made drug at a cost of $200 per month.
/en/our-work/case-stories/finding-compassion

Costly mistakes

After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months. It also neglected to send information about the woman’s finances to the Ontario Disability Support …
After members of her family complained to our Office, we discovered the OPGT had made numerous errors in managing a woman’s affairs – failing to pay her mortgage and utilities for several months.
/en/our-work/case-stories/costly-mistakes

Got him covered

A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP. Ombudsman staff made inquiries with OHIP about how he could prove he was an Ontario resident. OHIP was able to verify that he was a permanent resident through …
A man who had lost all of his identification a few years earlier sought our help because he was unable to get health coverage through OHIP.
/en/our-work/case-stories/got-him-covered

Delay headache

A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription. She feared she would run out of medication before a new supply was approved. Our staff …
A woman whose migraine medication is covered through the Exceptional Access Program contacted us because she was worried about how long it was taking the program to approve a renewal of her prescription.
/en/our-work/case-stories/delay-headache

Better late than never

A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired. The delay meant he would have to retake a course for his …
A mortgage broker sought our help with a delay in renewing his licence through FSCO. His brokerage firm had missed the deadline to pay the $800 renewal fee to FSCO, which in turn failed to process the renewal before his licence expired.
/en/our-work/case-stories/better-late-never

From Hope to Despair

From to Whether the Ministry of Health and Long-Term Care’s refusal to fund the drug Cystagon for treatment of Batten’s Disease is unreasonable and unfair. OMBUDSMAN REPORT ANDRÉ MARIN | OMBUDSMAN OF ONTARIO | AUGUST 2005 INVESTIGATIVE TEAM Gareth Jones DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM …
Investigation into the Ministry of Health and Long-Term Care's refusal to fund the drug Cystagon for treatment of Batten's Disease.
/en/our-work/investigations/hope-despair

Getting it Right

Investigation into the Transparency of the Property Assessment Process and the Integrity and Efficiency of Decision-Making at the Municipal Property Assessment Corporation O M BU D S M A N R E P O R T • A N D R É M A R I N , O M B U D S M A N O F O N TA R I O • M A R C H 2 0 0 6 ­ INVESTIGATIVE …
Investigation into the transparency of the property assessment process and the integrity and efficiency of decision-making at the Municipal Property Assessment Corporation.
/en/our-work/investigations/getting-it-right

A Game of Trust

OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • March 2007 Investigation into the Ontario Lottery and Gaming Corporation’s Protection of the Public from Fraud and Theft Director Special Ombudsman Response Team (SORT) Gareth Jones Lead Investigator Elizabeth Weston Investigators Mary Jane …
Investigation into the Ontario Lottery and Gaming Corporation’s protection of the public from fraud and theft.
/en/our-work/investigations/game-trust

Building Clarity

Ombudsman Report “Building Clarity” Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public André Marin Ombudsman of Ontario May 2008 Table of Contents …
Investigation into how the Ministry of Government and Consumer Services represents its relationship with Tarion Warranty Corp. to the public.
/en/our-work/investigations/building-clarity

The LHIN Spin

The LHIN Spin Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process. OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • July 2010 Find us on Facebook – facebook.com/OntarioOmbudsman Follow us on …
Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process.
/en/our-work/investigations/lhin-spin

Limited funding of Herceptin

The Ministry of Health and Long-Term Care agreed to fund Herceptin for patients with breast cancer tumours of one centimetre in diameter or less. The Ombudsman suspended his investigation in May 2011, but he continues to monitor complaints and developments on the issue. Case update - Annual report …
Investigation into the province’s limited funding of Herceptin.
/en/our-work/investigations/limited-funding-herceptin

Non-emergency medical transportation services

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public. In June 2011, the ministries of Transportation and Health and Long-Term Care …
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
/en/our-work/investigations/non-emergency-medical-transportation-services

Long-term care inspections system was overwhelmed by first wave of COVID-19, ombudsman finds (Toronto Star)

Kristin Rushowy, Queen's Park Bureau This link opens in a new tab Toronto Star September 7, 2023 With winter on the horizon and an expected uptick in COVID-19 cases, it’s time for the government to ensure inspections and other improved safety measures are in place for long-term care homes in the …
/en/news/speeches-and-articles/long-term-care-inspections-system-was-overwhelmed-first-wave-covid-19-ombudsman-finds-toronto-star

Living conditions ‘like hell’: Ontario Ombudsman reports on pandemic LTC inspection failures (The Trillium)

Jessica Smith Cross This link opens in a new tab The Trillium September 7, 2023      At the height of the first wave, a staff person at the Orchard Villa long-term care home reported to a provincial government inspector that “there is no staff to feed and care for residents, and that living …
/en/news/speeches-and-articles/living-conditions-hell-ontario-ombudsman-reports-pandemic-ltc-inspection-failures-trillium

Ontario ombudsman urges stronger enforcement of LTC rules (Global News)

Allison Jones The Canadian Press September 7, 2023 Ontario’s Ministry of Long-Term Care needs to ensure in-person inspections of nursing homes can take place in a future pandemic and that inspectors can immediately act when residents are at risk of ongoing serious harm, the province’s ombudsman …
/en/news/speeches-and-articles/ontario-ombudsman-urges-stronger-enforcement-ltc-rules-global-news

Ontario's LTC inspection system fell apart during 1st COVID-19 wave: report (CBC)

Adam Carter This link opens in a new tab CBC News September 7, 2023 Ontario's long-term care inspection system was totally overwhelmed during the first wave of the COVID-19 pandemic, and the ministry overseeing care homes was caught unprepared and unable to ensure the safety of residents and staff, …
/en/news/speeches-and-articles/ontarios-ltc-inspection-system-fell-apart-during-1st-covid-19-wave-report-cbc

Ontario government oversight of long-term care homes 'largely collapsed' during pandemic, ombudsman finds (CTV News)

Codi Wilson This link opens in a new tab CTV News September 7, 2023 The Ministry of Long-Term Care’s oversight mechanisms “largely collapsed” when the COVID-19 pandemic hit, with on-site inspections of long-term care homes grinding to a halt for nearly two months during the first wave of the …
/en/news/speeches-and-articles/ontario-government-oversight-long-term-care-homes-largely-collapsed-during-pandemic-ombudsman-finds

Long-term care inspection system collapsed during deadly first weeks of COVID-19 pandemic, Ontario Ombudsman finds

(TORONTO – September 7, 2023) Ombudsman Paul Dubé today called for an overhaul of Ontario’s long-term care inspection system, after his latest investigation found it was completely overwhelmed during the first wave of COVID-19. There were no inspections of long-term care homes for seven weeks in …
/en/news/media-releases/long-term-care-inspection-system-collapsed-during-deadly-first-weeks-covid-19-pandemic-ontario