Skip to main content
Ombudsman Ontario Home

Ombudsman Ontario

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Français
Français

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Open meetings
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Main navigation

  • Make a complaint
    • What you can expect
    • What we can help you with
    • File your complaint
    • Frequently asked questions
  • Help for…
    • Indigenous people
    • Children, youth and families
    • French speakers
  • Our work
    • Case stories
    • Investigations
    • Annual reports
    • Municipal meetings
    • Submissions to government
    • Brochures, posters and resources
    • Outreach and engagement
  • Info for public bodies and officials
    • What to expect if we contact you
    • Members of Provincial Parliament
    • Provincial government
    • Municipal government
    • Open meetings
    • Services for children and youth
    • Services for French speakers
    • School boards
    • Training and education
    • Questions and inquiries

Secondary navigation

  • About us
  • Contact us
  • News
  • Careers
Ombudsman Ontario Home

Ombudsman Ontario

Français

Search

Refine your search

  • Case Stories
  • Investigations
  • Submissions to government

Keyword

Category

  • Certificates and permits
  • Children and youth
  • Education - Daycare - Grade 12
  • Education - Post-Secondary
  • Employment
  • Energy and environment
  • French language services
  • (-) Health
  • (-) Law and order
  • Money and property
  • Municipalities
  • Social services
  • Transportation
Displaying 101 - 120 of 144

From Hope to Despair

From to Whether the Ministry of Health and Long-Term Care’s refusal to fund the drug Cystagon for treatment of Batten’s Disease is unreasonable and unfair. OMBUDSMAN REPORT ANDRÉ MARIN | OMBUDSMAN OF ONTARIO | AUGUST 2005 INVESTIGATIVE TEAM Gareth Jones DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM …
Body
Investigation into the Ministry of Health and Long-Term Care's refusal to fund the drug Cystagon for treatment of Batten's Disease.
/en/our-work/investigations/hope-despair

Adding Insult to Injury

Ombudsman Report Investigation into the Treatment of Victims by the Criminal Injuries Compensation Board “Adding Insult to Injury” André Marin Ombudsman of Ontario February 2007 Table of Contents Executive Summary...................................................................................... …
Body
Investigation into the treatment of victims by the Criminal Injuries Compensation Board.
/en/our-work/investigations/adding-insult-injury

Oversight Unseen

Investigation into the Special Investigations Unit’s operational effectiveness and credibility Ombudsman Report André Marin, Ombudsman of Ontario September 2008 LEAD INVESTIGATOR Kwame Addo INVESTIGATORS Mary Jane Fenton Rosie Dear Elizabeth Weston Grace Chau Irene Buncel Ciaran Buggle Domonie …
Body
Investigation into the Special Investigations Unit's operational effectiveness and credibility.
/en/our-work/investigations/oversight-unseen

The LHIN Spin

The LHIN Spin Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process. OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • July 2010 Find us on Facebook – facebook.com/OntarioOmbudsman Follow us on …
Body
Investigation into the Hamilton Niagara Haldimand Brant Local Health Integration Network’s use of community engagement in its decision-making process.
/en/our-work/investigations/lhin-spin

Limited funding of Herceptin

The Ministry of Health and Long-Term Care agreed to fund Herceptin for patients with breast cancer tumours of one centimetre in diameter or less. The Ombudsman suspended his investigation in May 2011, but he continues to monitor complaints and developments on the issue. Case update - Annual report …
Body
Investigation into the province’s limited funding of Herceptin.
/en/our-work/investigations/limited-funding-herceptin

Non-emergency medical transportation services

Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public. In June 2011, the ministries of Transportation and Health and Long-Term Care …
Body
Investigation into complaints about patient safety, infection control and other issues involving the vehicles that transport non-emergency patients, focusing on whether adequate measures are in place to protect the public.
/en/our-work/investigations/non-emergency-medical-transportation-services

Oversight Undermined

!"#$%&'()&'*"+'"&*+&,$+-'"'%&./+*0+&,$+1&&*."$/+ 2$"$.)34%+'563$5$"&)&'*"+*0+.$7*55$"8)&'*"%+ 7*"7$."'"(+.$0*.5+*0+&,$+96$7')3+!"#$%&'()&'*"%+:"'& Ombudsman Report André Marin, Ombudsman of Ontario December 2011 DIRECTOR, SPECIAL OMBUDSMAN RESPONSE TEAM (SORT) !"#$%&'()*$+' MANAGER OF …
Body
Investigation into the Ministry of the Attorney General’s implementation of recommendations concerning reform of the Special Investigations Unit.
/en/our-work/investigations/oversight-undermined

In the Line of Duty

In the LINE OF DUTY Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police offcers Ombudsman Report • André Marin, Ombudsman of Ontario • October 2012 Director Special Ombudsman …
Body
Investigation into how the Ontario Provincial Police and the Ministry of Community Safety and Correctional Services have addressed operational stress injuries affecting police officers.
/en/our-work/investigations/line-duty

The Code

n Director Special Ombudsman Response Team Gareth Jones n Senior Counsel Laura Pettigrew n Director of Investigations Sue Haslam n Lead Investigator Domonie Pierre n Investigators Ciaran Buggle Adam Orfanakos Grace Chau Rosie Dear Elizabeth Weston Mary Jane Fenton William Cutbush Ronan O’Leary …
Body
Investigation into the Ministry of Community Safety and Correctional Services’ response to allegations of excessive use of force against inmates.
/en/our-work/investigations/code

Caught in the Act

CAUGHT in theACT Investigation into the Ministry of Community Safety and Correctional Services’ conduct in relation to Ontario Regulation 233/10 under the Public Works Protection Act OMBUDSMAN REPORT André Marin, Ombudsman of Ontario • December 2010 Director Special Ombudsman Response Team (SORT) …
Body
Investigation into the Ministry of Community Safety and Correctional Services’ conduct in relation to Ontario Regulation 233/10 under the Public Works Protection Act.
/en/our-work/investigations/caught-act

A Matter of Life and Death

A Matter of Life and Death Investigation into the direction provided by the Ministry of Community Safety and Correctional Services to Ontario’s police services for de-escalation of conflict situations Ombudsman Report Paul Dubé, Ombudsman of Ontario June 2016 www.ombudsman.on.ca 1-800-263-1830 …
Body
Investigation into the direction provided by the Ministry of Community Safety and Correctional Services to Ontario’s police services for de-escalation of conflict situations.
/en/our-work/investigations/matter-life-and-death

Out of Oversight, Out of Mind

OUT OF OVERSIGHT, OUT OF MIND Investigation into how the Ministry of Community Safety and Correctional Services tracks the admission and placement of segregated inmates, and the adequacy and effectiveness of the review process for such placements OMBUDSMAN REPORT | PAUL DUBÉ, OMBUDSMAN OF ONTARIO | …
Body
Investigation into how the Ministry of Community Safety and Correctional Services tracks the admission and placement of segregated inmates, and the adequacy and effectiveness of the review process for such placements.
/en/our-work/investigations/out-oversight-out-mind

Written Submission to the Ministry of Community Safety and Correctional Services - Carding

“Street Checks and Balances” Submission in response to the Ministry of Community Safety and Correctional Services’ consultation on proposed Ontario regulation for street checks André Marin Ombudsman of Ontario August 31, 2015 Table of Contents …
Body
Whatever label you choose – street checks, community contacts, or carding  – the practice of police officers arbitrarily stopping individuals on the street, requesting personal identification and information, and maintaining a record of the encounter for possible future use, has increasingly come under scrutiny.
/en/our-work/submissions-government/written-submission-ministry-community-safety-and-correctional-services-carding

Submission to the Independent Police Oversight Review

“Oversight Unchanged” Submission to the Independent Police Oversight Review Paul Dubé Ombudsman of Ontario October 2016 Table of contents Overview .................................................................................................................................... 3 Scope of …
Body
Since 1974, police oversight in Ontario has been the subject of more than a dozen reviews, generating hundreds of recommendations for reform. In response, successive governments have introduced legislative amendments aimed at enhancing independent oversight of police. However, finding the right balance between effective policing and public accountability has proven elusive. Today, Ontario’s oversight system continues to attract criticism that threatens to undermine public confidence in policing.
/en/our-work/submissions-government/submission-independent-police-oversight-review

Segregation: Not an Isolated Problem

“Segregation: Not an Isolated Problem” Submission in response to the Ministry of Community Safety and Correctional Services’ consultation on its review of policies related to segregation of inmates Paul Dubé Ombudsman of Ontario Table of contents Background …
Body
No matter what you call it – segregation, solitary confinement, isolation, or separation – the practice of confining inmates to a cell, alone, for 22 hours or more a day for prolonged periods has increasingly come under fire.
/en/our-work/submissions-government/segregation-not-isolated-problem

Long-term care inspections system was overwhelmed by first wave of COVID-19, ombudsman finds (Toronto Star)

Kristin Rushowy, Queen's Park Bureau This link opens in a new tab Toronto Star September 7, 2023 With winter on the horizon and an expected uptick in COVID-19 cases, it’s time for the government to ensure inspections and other improved safety measures are in place for long-term care homes in the …
/en/news/speeches-and-articles/long-term-care-inspections-system-was-overwhelmed-first-wave-covid-19-ombudsman-finds-toronto-star

Living conditions ‘like hell’: Ontario Ombudsman reports on pandemic LTC inspection failures (The Trillium)

Jessica Smith Cross This link opens in a new tab The Trillium September 7, 2023      At the height of the first wave, a staff person at the Orchard Villa long-term care home reported to a provincial government inspector that “there is no staff to feed and care for residents, and that living …
/en/news/speeches-and-articles/living-conditions-hell-ontario-ombudsman-reports-pandemic-ltc-inspection-failures-trillium

Ontario ombudsman urges stronger enforcement of LTC rules (Global News)

Allison Jones The Canadian Press September 7, 2023 Ontario’s Ministry of Long-Term Care needs to ensure in-person inspections of nursing homes can take place in a future pandemic and that inspectors can immediately act when residents are at risk of ongoing serious harm, the province’s ombudsman …
/en/news/speeches-and-articles/ontario-ombudsman-urges-stronger-enforcement-ltc-rules-global-news

Ontario's LTC inspection system fell apart during 1st COVID-19 wave: report (CBC)

Adam Carter This link opens in a new tab CBC News September 7, 2023 Ontario's long-term care inspection system was totally overwhelmed during the first wave of the COVID-19 pandemic, and the ministry overseeing care homes was caught unprepared and unable to ensure the safety of residents and staff, …
/en/news/speeches-and-articles/ontarios-ltc-inspection-system-fell-apart-during-1st-covid-19-wave-report-cbc

Ontario government oversight of long-term care homes 'largely collapsed' during pandemic, ombudsman finds (CTV News)

Codi Wilson This link opens in a new tab CTV News September 7, 2023 The Ministry of Long-Term Care’s oversight mechanisms “largely collapsed” when the COVID-19 pandemic hit, with on-site inspections of long-term care homes grinding to a halt for nearly two months during the first wave of the …
/en/news/speeches-and-articles/ontario-government-oversight-long-term-care-homes-largely-collapsed-during-pandemic-ombudsman-finds

Pagination

  • First First page
  • Previous Previous page
  • …
  • 5
  • 6
  • 7
  • …
  • Next Next page
  • Last Last page

The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

Ombudsman Ontario Home

Ombudsman Ontario

483 Bay Street
10th floor, South Tower
Toronto, ON M5G 2C9

Toll-free (Ontario only): 1-800-263-1830
Outside Ontario: 416-586-3300
info@ombudsman.on.ca

Footer menu

  • Make a complaint
  • Help for...
  • Our work
  • About us
  • Careers

Make a complaint

  • Info for public bodies and officials
  • News

Footer buttons

  • Sign up for our newsletter
  • Contact us

Follow us

All contents © 2025 Ombudsman Ontario. All rights reserved.

Footer Utility

  • Site map
  • Accessibility