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Displaying 141 - 160 of 439

Township of Adjala-Tosorontio - February 1, 2023

The Ombudsman received a complaint about gatherings held by the newly elected council for the Township of Adjala-Tosorontio on November 15, 24, and 29, 2022. The complaint alleged that the newly elected council improperly held closed meetings before the new members had taken office. The complaint …
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The Ombudsman received a complaint about gatherings held by the newly elected council for the Township of Adjala-Tosorontio on November 15, 24, and 29, 2022.

City of Cornwall - February 8, 2023

Ombudsman Report Investigation into meetings held by the City of Cornwall’s Municipal Grants Review Committee / Working Group on November 9 and November 30, 2021 Paul Dubé Ombudsman of Ontario February 2023 Investigation into meetings held by the City of Cornwall’s Municipal Grants Review Committee …
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The Ombudsman received a complaint regarding closed meetings held by the City of Cornwall’s Municipal Grants Review Committee / Working Group on November 9 and November 30, 2021. The complaint raised concerns that these meetings were closed contrary to the open meeting rules in the Municipal Act, 2001. The Ombudsman found that the Committee is a committee of council and must comply with the open meeting rules. The Ombudsman found that the Committee’s discussion on November 9, 2021 did not fit within any exception to the open meeting rules. The Committee also contravened the Act on November 30, 2021, as only some of its in camera discussion fit within a prescribed exception to the Act’s open meeting rules.

Saugeen Municipal Airport Commission - February 9, 2023

The Ombudsman received a complaint alleging that the Saugeen Municipal Airport Commission contravened the Municipal Act, 2001 on June 20, 2022, by failing to admit a member of the public to a meeting that was held virtually, using Zoom. The Commission maintained that there was no one waiting online …
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The Ombudsman received a complaint alleging that the Saugeen Municipal Airport Commission contravened the Municipal Act, 2001 on June 20, 2022, by failing to admit a member of the public to a meeting that was held virtually, using Zoom.

Translation audit-y

A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment. A click on the hyperlink took him to the Auditor General’s website, and he noticed that only the executive summary of the report was posted on the …
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A man noticed a post in French on the Office of the Auditor General’s Twitter account, announcing the release of its annual report on the environment.

Language integrity

A man saw a post in French on Twitter from the Office of the Integrity Commissioner of Ontario, indicating that the latest report from the Integrity Commissioner was available, with a link to the report “Re: The Honourable Peter Bethlenfalvy, President of the Treasury Board.” This link took him to …
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A man saw a post in French on Twitter from the Office of the Integrity Commissioner of Ontario, indicating that the latest report from the Integrity Commissioner was available, with a link to the report “Re: The Honourable Peter Bethlenfalvy, President of the Treasury Board.”

Equivalent access to information

A woman seeking a review as part of her work visited the website of the Information and Privacy Commissioner (IPC). While browsing the site, she noticed that its URL was in English. She also noticed translation omissions. For example, the URL for the contacts page read “Contact us” even though the …
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A woman seeking a review as part of her work visited the website of the Information and Privacy Commissioner (IPC).

“Please speak in English”

A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario. On several occasions, he and his family were unable to obtain services in French when visiting their mother. They noticed that their mother received very few services in …
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A man shared with us his family’s experience after their dying mother was admitted to a designated hospital in Northern Ontario.

Positive result

A man complained to us about the lack of French language services at a COVID-19 vaccination clinic. The clinic was organized and operated by a hospital partially designated under the French Language Services Act . We contacted the facility and they acknowledged that the recruitment and deployment …
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A man complained to us about the lack of French language services at a COVID-19 vaccination clinic.

Services in French at home

A woman contacted us because she was unable to obtain home care services in French for her spouse, who had lost the ability to speak English due to health problems. She explained to us that the health care services provided in French through her local Home and Community Care Support Services office …
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A woman contacted us because she was unable to obtain home care services in French for her spouse, who had lost the ability to speak English due to health problems.

Skills in French required

A crane operator attempted to contact Skilled Trades Ontario (STO) to request an explanation regarding an invoice and was unable to obtain services in French. We contacted STO to raise the issue. As a result of our intervention, the telephone system was modified to ensure that clients requesting …
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A crane operator attempted to contact Skilled Trades Ontario (STO) to request an explanation regarding an invoice and was unable to obtain services in French.

Entitled to inclusion

We were contacted by a Francophone mother whose child identifies as female – which represented a change from the gender assigned to the child at birth. The child wanted a name change so that legal documents would reflect her identity. The child began the name change process with the Office of the …
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We were contacted by a Francophone mother whose child identifies as female – which represented a change from the gender assigned to the child at birth.

“Help wanted” in both languages

A man filed a complaint about Ontario Health’s job postings. The link for applications transferred job seekers to a third-party site. That site and the job postings on it were in English only. A message at the end of each job description indicated that the French version would be available shortly. …
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A man filed a complaint about Ontario Health’s job postings.

Without subtitles

A woman informed us that French subtitles had disappeared from the videos on the Ministry of Labour, Immigration, Training and Skills Development’s Facebook page entitled “ Lieux de travail de l’Ontario [Ontario At Work].” Although this page is in French, the majority of the videos are in English …
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A woman informed us that French subtitles had disappeared from the videos on the Ministry of Labour, Immigration, Training and Skills Development’s Facebook page entitled “Lieux de travail de l’Ontario [Ontario At Work].”

2021-2022 Annual Report of the French Language Services Commissioner of Ontario

Annual Report of the French Language Services Commissioner of Ontario 2021 . 2022 O F F I C E O F T H E O M B U D S M A N O F O N T A R I O O N TA R I O ’ S WATC H D O G O N T A R I O C H I E N D E G A R D E D E L’ O N TA R I O O N T A R I O Office of the Ombudsman of Ontario We are: An independent …
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Commissioner's Message - The future begins now This is already my third Annual Report as French Language Services Commissioner, within the Office of the Ombudsman of Ontario. When I reflect on the progress we have achieved since May 1, 2019, I am proud of the work we have accomplished. My objective with this report is to take stock and to seize the opportunity to look to the future, in light of possibilities arising from the modernization of the French Language Services Act.

Township of Nipissing - January 30, 2023

Ombudsman Report Investigation into meetings held by council for the Township of Nipissing on February 17, March 9, April 6, May 18, June 8, July 13, and August 3, 2021 Paul Dubé Ombudsman of Ontario January 2023 Investigation into several meetings held by council for the Township of Nipissing in …
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The Ombudsman reviewed a complaint about numerous closed meetings held by the Township of Nipissing. The complaint alleged that council’s in camera discussions did not fit within any of the closed meeting exceptions under the Municipal Act, 2001, and should have occurred in open session. The Ombudsman determined that council for the Township of Nipissing did not contravene the Municipal Act, 2001 during in camera meetings on February 17, March 9, April 6, May 18, June 8, and August 3, 2021. The Ombudsman found that these in camera discussions were permissible under the Act’s closed meeting exceptions. However, the Ombudsman found that the Township contravened the Act on July 13, 2021, when it discussed the Township’s hiring plan in camera. This discussion did not fall within any of the Act’s closed meeting exceptions, and could have been parsed from the rest of council’s in camera discussion.

Township of McKellar - January 30, 2023

Ombudsman Report Investigation into complaints about meetings held by council for the Township of McKellar on August 24, August 31, and September 9, 2021, and April 12, 2022 Paul Dubé Ombudsman of Ontario January 2023 Investigation into complaints about meetings held by council for the Township of …
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The Ombudsman reviewed complaints that council for the Township of McKellar contravened the open meeting rules during meetings on August 24, August 31, and September 9, 2021, and April 12, 2022 relating to the public’s ability to observe meetings of council. The Ombudsman found that the Township contravened the Municipal Act, 2001, on August 24, 2021, when audio and connectivity issues prevented the public from observing the livestreamed meeting, and on August 31, 2021, when it failed to publicly livestream the meeting after council came out of closed session. Council also contravened the open meeting rules when it provided contradictory information about the time and location of its September 9, 2021 meeting and the location of its April 12, 2022 meeting in public notices.

Township of Prince - January 4, 2023

The Ombudsman reviewed two complaints about an emergency closed meeting held by council for the Township of Prince on March 15, 2022. The Ombudsman determined that the Township of Prince did not contravene the open meeting rules in the Municipal Act, 2001 when it discussed matters in camera on …
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The Ombudsman reviewed two complaints about an emergency closed meeting held by council for the Township of Prince on March 15, 2022.

Norfolk County - December 13, 2022

The Ombudsman received a complaint regarding closed meetings held by council for Norfolk County on March 8, April 12, and May 10, 2022. The complaint alleged that council’s resolutions to proceed in camera did not sufficiently describe the topics to be discussed in closed session. The Ombudsman …
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The Ombudsman received a complaint regarding closed meetings held by council for Norfolk County on March 8, April 12, and May 10, 2022.

Town of Wasaga Beach - December 9, 2022

The Ombudsman received a complaint alleging that the Coordinated Committee for the Town of Wasaga Beach contravened the Municipal Act, 2001 on July 21, 2022, when it moved in camera to discuss a report pertaining to the redevelopment of Town-owned property. The Ombudsman found that the exception …
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The Ombudsman received a complaint alleging that the Coordinated Committee for the Town of Wasaga Beach contravened the Municipal Act, 2001 on July 21, 2022, when it moved in camera to discuss a report pertaining to the redevelopment of Town-owned property.

City of Hamilton - January 18, 2023

The Ombudsman received a complaint alleging that the City of Hamilton’s Working Group of the Physician Recruitment and Retention Steering Committee violated the open meeting rules in the Municipal Act, 2001 when it held meetings on January 12, September 14, October 14, October 29, November 23, and …
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The Ombudsman received a complaint alleging that the City of Hamilton’s Working Group of the Physician Recruitment and Retention Steering Committee violated the open meeting rules in the Municipal Act, 2001 when it held meetings on January 12, September 14, October 14, October 29, November 23, and December 14, 2021.

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The Ontario Ombudsman’s work takes place on traditional Indigenous territories across the province we now call Ontario, and we are thankful to be able to work and live on this land. 

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